Search Results - subject:"surface acting"

The mask of sanity? : leader primary psychopathy and the effects of leader emotion regulation strategies on followers

Wisse, Barbara; Sleebos, Ed; Keller, Anita - In: Journal of leadership & organizational studies : JLOS 31 (2024) 2, pp. 146-165

Persistent link: https://www.econbiz.de/10014633125

Examining the linkage between political skill, emotional labor strategies, and individual outcomes: Evidence from Chinese hotel industry

Usman, Muhammad; Luo, Fan; Anwar-ul-Haq, Muhammad - In: Pakistan Journal of Commerce and Social Sciences (PJCSS) 17 (2023) 3, pp. 484-506

skill is hypothesized to have negative impact on surface acting, conversely, it was hypothesized to have positive impact on … with surface acting as antecedent was also proposed. The emotional labor strategies were also hypothesized with emotional … the hypothesized interactive effect with surface acting to predict emotional exhaustion and subjective career success …

Persistent link: https://www.econbiz.de/10014439696

Customer mistreatment of local restaurants in the context of gastronomy tourism

Baydeniz, Erdem - In: Istanbul business research 52 (2023) 3, pp. 593-623

This study aims to determine the mediating role of surface acting and deep acting in the effect of emotional exhaustion … emotional exhaustion through surface acting and deep acting. However, deep acting does not play a mediating role. It has also … been resolved that surface-acting and deep acting mediate the effect of customer mistreatment on emotional exhaustion …

Persistent link: https://www.econbiz.de/10014518360

"Hide your sickness and put on a happy face" : the effects of supervision distrust, surface acting, and sickness surface acting on hotel employees' emotional exhaustion

Leal, Catarina Correia; Ferreira, Aristides Isidoro; … - In: Journal of organizational behavior : OB ; the … 44 (2023) 6, pp. 871-887

Persistent link: https://www.econbiz.de/10014337186

The slippery slope effect of patient incivility : unleashing the roles of surface acting and receiving help in employees' unethical behavior and organizational citizenship behavior

Nauman, Shazia; Malik, Sania Zahra; Saleem, Farida - In: International journal of human resource management 34 (2023) 18, pp. 3491-3519

Persistent link: https://www.econbiz.de/10014419286

Examining the linkage between political skill, emotional labor strategies, and individual outcomes : evidence from Chinese hotel industry

Usman, Muhammad; Luo, Fan; Anwar-ul-Haq, Muhammad - In: Pakistan journal of commerce and social sciences 17 (2023) 3, pp. 484-506

Persistent link: https://www.econbiz.de/10014438485

Is authenticity needed in service-sales ambidexterity? : examination of employees and customers' responses

Tremblay, Michel - In: Journal of personal selling & sales management : JPSSM 45 (2025) 1, pp. 24-44

Persistent link: https://www.econbiz.de/10015519589

Exploitative leadership and service employees' emotional labor : the roles of psychological distress and spousal support

Zhao, Jingyou; Jiao, Niantao; Han, Mingyan - In: Journal of retailing and consumer services 84 (2025), pp. 1-10

Persistent link: https://www.econbiz.de/10015441338

The interplay of morality, emotional labor, and customer injustice : how salesperson experiences shape job satisfaction

Itani, Omar S.; Gabler, Colin B.; Kalra, Ashish; … - In: Industrial marketing management : the international … 124 (2025), pp. 162-174

Persistent link: https://www.econbiz.de/10015173337

Rethinking how to drive service recovery : coaching behavior in contemporary tourism and hospitality sector

Yan, Zhen; Gursoy, Dogan; Dato’ Mansor, Zuraina; … - In: International journal of contemporary hospitality management 37 (2025) 12, pp. 4138-4157

Persistent link: https://www.econbiz.de/10015607329

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