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~isPartOf:"The journal of services marketing"
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Search: subject:"tertiary"
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Dienstleistungssektor
85
Service industry
85
Dienstleistungsqualität
43
Service quality
43
Beziehungsmarketing
32
Relationship marketing
32
Consumer behaviour
30
Konsumentenverhalten
30
Customer satisfaction
27
Kundenzufriedenheit
27
Services
26
Dienstleistung
25
Customer service
21
Kundenservice
21
Innovation
11
Customer integration
10
Kundenintegration
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10
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Dienstleistungsmarketing
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Innovation management
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Work behaviour
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Brand management
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Markenführung
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Service delivery
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O'Cass, Aron
4
Finsterwalder, Jörg
3
Rosenbaum, Mark
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Lin, Binshan
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Medler-Liraz, Hana
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1
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1
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1
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1
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1
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1
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The journal of services marketing
NBER working paper series
333
Discussion paper series / IZA
303
The service industries journal
277
Economics of education review
271
NBER Working Paper
267
World Bank Other Operational Studies
253
World Bank Publications
250
Working paper / National Bureau of Economic Research, Inc.
234
The journal of technology transfer
203
IZA Discussion Paper
184
Policy Research Working Paper Series
183
Research policy : policy, management and economic studies of science, technology and innovation
165
Journal of business research : JBR
147
Journal of marketing for higher education
147
Technological forecasting & social change : an international journal
123
SpringerLink / Bücher
120
Education economics
97
Applied economics
92
CESifo working papers
89
Administrative Sciences : open access journal
87
Technovation : the international journal of technological innovation, entrepreneurship and technology management
79
Discussion paper
75
Working paper
72
Applied economics letters
71
The international journal of management education
69
Regional studies
68
Journal of education for business
66
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
62
Service business
61
International journal of production economics
60
Amfiteatru economic : an economic and business research periodical
59
Beiträge zur Hochschulpolitik
59
Industrial marketing management : the international journal for industrial and high-tech firms
59
Journal of service management
58
Journal of sports economics
56
International journal of education economics and development
54
Journal of service research : JSR
51
Springer eBook Collection
50
Journal of retailing and consumer services
48
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ECONIS (ZBW)
87
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87
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1
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
2
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
3
SDG commentary: economic services for work and growth for all humans
Subramony, Mahesh
;
Rosenbaum, Mark
- In:
The journal of services marketing
38
(
2024
)
2
,
pp. 190-216
Persistent link: https://www.econbiz.de/10014473616
Saved in:
4
Shaping brand attitudes through sustainability practices : a TSR approach
Jagani, Sandeep
;
Saboorideilami, Vafa
;
Tarannum, Saraf
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 369-382
Persistent link: https://www.econbiz.de/10014516054
Saved in:
5
The service empowerment model : a collaborative approach to reducing vulnerability
Koppenhafer, Leslie
;
Scott, Kristin
;
Weaver, Todd
; …
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 911-926
Persistent link: https://www.econbiz.de/10014333406
Saved in:
6
Seeking the resilience of service firms : a strategic learning process based on digital platform capability
Liu, Ruhong
;
Long, Jing
;
Liu, Longjun
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 371-391
Persistent link: https://www.econbiz.de/10014228982
Saved in:
7
Can both entrepreneurial and ethical leadership shape employees' service innovative behavior?
Giang Hoang
;
Luu Trong Tuan
;
Tuan Du
;
Thuy Thu Nguyen
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 446-463
Persistent link: https://www.econbiz.de/10014276920
Saved in:
8
Flirting in service encounters : does the server's sex matter?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 549-562
Persistent link: https://www.econbiz.de/10014276930
Saved in:
9
Service amid crisis : the role of supervisor humor and discretionary organizational support
Guidice, Rebecca M.
;
Mesmer-Magnus, Jessica
;
Barnes, …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 168-183
Persistent link: https://www.econbiz.de/10013542920
Saved in:
10
From service to social innovation with a service-dominant logic approach
Barrios, Andrés
;
Camacho, Sonia
;
Estrada-Mejia, Catalina
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 201-215
Persistent link: https://www.econbiz.de/10013542925
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