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time to resolve
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service request effort
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Christa, Sharon
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International journal of business information systems : IJBIS
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International journal of intelligent enterprise
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ECONIS (ZBW)
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Regression and decision tree approaches in predicting the effort in resolving incidents
Christa, Sharon
;
Suma, V.
;
Mohan, Uma
- In:
International journal of business information systems : …
39
(
2022
)
3
,
pp. 379-399
Persistent link: https://www.econbiz.de/10013198436
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A systematic analysis of defects, incidents, tickets and service effort estimation
Christa, Sharon
;
Suma, V.
- In:
International journal of intelligent enterprise
8
(
2021
)
4
,
pp. 377-396
Persistent link: https://www.econbiz.de/10012670434
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