aspects, user acceptance and user friendliness are also essential. The aim of the study was therefore to research which … user behavior can be characterized in terms of control and operation, and what their respective requirements and wishes are … independence. Respecting certain usage and requirement patterns, four user types could be identified and defined-the minimalist …

Overview: The article presents a framework for holistically understanding a product's user experience (UX). Informed by … inhabit three nested scale dimensions of experience with products (Worlds of UX) and demonstrates that engendering user … accomplish lower-order goals. The Meso World of UX consists of user journeys: sequences of lower-order goals that form pathways …

impact on the user experience and their overall level of satisfaction. Given that CRM is a people-centric business strategy … development and use of a user-centred design approach. This study aims to seamlessly integrate a mobile customer relationship …, satisfaction, and performance through a user-friendly interface. User research, preliminary interviews, five usability interviews …

A "non-user," as the name suggests, refers to an individual who does not use a given product or system. Critical work …