Quality management and customer satisfaction evaluation can be difficult tasks to perform when processes involve multiple production lines or provide multichannel services. As a consequence, the top management needs to analyse the problem from different perspectives, to evaluate possible...

The line of balance (LOB) method has long been used to model construction projects with repetitive units. Critics, however, indicate two major shortcomings of applying LOB in the construction industry: (1) it has not yet been adapted to numerical computation as readily as network methods; and...