Search Results - subject:"work process knowledge"

'The most important safety device is you!' On the specific nature of high-tech work process knowledge

Langemeyer, Ines - In: International Journal of Action Research 11 (2015) 1-2, pp. 14-39

processes through scientific concepts. This collective quality of work process knowledge (Fischer, 2002) is termed “scientifica … matter of collectively developing work process knowledge and ‘similar-scientific’ practice as a form of practice in which …

Persistent link: https://www.econbiz.de/10011194430

Work process knowledge in Scottish visitor attractions

Marr, Shuna A - 2007

Work process knowledge (WPK) is a concept for systems-level knowledge of the workplace and has been shown to be most …. Although VA managers do not use the term ‘work process knowledge’, they nonetheless recognise the importance of having staff …

Persistent link: https://www.econbiz.de/10009466000

Putting the process back in: rethinking service sector skill

Hampson, Ian; Junor, Anne - In: Work, Employment & Society 24 (2010) 3, pp. 526-545

Service skill definitions have been over-extended, by equating compliance with skill, and underdeveloped, by not recognising service jobs' invisible social and organisational aspects. Existing approaches to determining service skill levels draw on occupational qualifications and capacity for...

Persistent link: https://www.econbiz.de/10009004677