This paper addresses the call center staffing problem. We present a novel prescriptive staffing approach that minimizes the human labor cost and the cost for calls that were abandoned due to excessive waiting times. Our approach is novel in that it determines a prescriptive model based on the...

At present, labour unions of waste disposal agencies and company management are at loggerheads, frequently turning out contradictory sanitation assessments. This reveals a shifting outlook of sanitation accomplishment that should be resolved. Unfortunately, there is scanty research on road...

We develop a theoretical framework to analyze the effects of immigration on native job amenities, focusing on work schedules. Immigrants have a comparative advantage in production at, and lower disamenity cost for nighttime work, which leads them to disproportionately choose nighttime...

The crew pairing problem (CPP) is generally modelled as a set partitioning problem where the flights have to be partitioned in pairings. A pairing is a sequence of flight legs separated by connection time and rest periods that starts and ends at the same base. Because of the extensive list of...

In airline crew rostering, pilots’ requests to operate specific flights need to be evaluated efficiently to avoid inefficient schedules. Despite the relevance of correctly assessing and granting crew requests, this topic has received very little attention in the literature. In this paper, we...