Purpose: This study examines the impact of continuous improvement practices and emerging technologies on business performance in the service sector of an emerging economy. It seeks to identify whether these factors contribute positively to competitiveness and how their effects compare to...

This research addresses a significant gap in the academic literature: the lack of robust tools for quantifying employee involvement in Lean Manufacturing (LM). This shortfall is critical, as employee involvement is a cornerstone of LM's success. To address this deficiency, our study creates a...