Trivedi, Shrawan Kumar; Singh, Amrinder; Malhotra, … - In: Global Knowledge, Memory and Communication 72 (2022) 8/9, pp. 765-778
Purpose There is a need to predict whether the consumers liked the stay in the hotel rooms or not, and to remove the aspects the customers did not like. Many customers leave a review after staying in the hotel. These reviews are mostly given on the website used to book the hotel. These reviews...
