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~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
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Beschwerdemanagement
6
Complaint management
6
Dienstleistungsqualität
4
Lieferantenmanagement
4
Service quality
4
Supplier relationship management
4
Customer satisfaction
2
Kundenzufriedenheit
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B-to-B-Marketing
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Comparison
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Ahmad, Bilal
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Akhtar, Nadeem
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Campbell, Colin L.
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Ferguson, Jodie L.
1
Ferraro, Carla
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Fu, Chen-su
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Gonzalez, Gabriel R.
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Gruber, Thorsten
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Hou, Ya-chung
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Naudé, Peter
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Industrial marketing management : the international journal for industrial and high-tech firms
Journal of business research : JBR
70
International journal of hospitality management
55
Journal of retailing and consumer services
43
The journal of services marketing
43
Journal of hospitality marketing & management
31
Journal of service research : JSR
31
The service industries journal
27
International journal of contemporary hospitality management
20
Journal of the Academy of Marketing Science
20
Service business
20
Psychology & marketing
16
SpringerLink / Bücher
16
European journal of marketing : EJM
15
Journal of retailing
15
Journal of service management
14
Managing service quality : MSQ ; an international journal
14
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
13
Services marketing quarterly
13
Journal of air transport management
12
Journal of consumer behaviour : an international research review
12
Journal of marketing
12
Marketing letters : a journal of research in marketing
12
Journal of service research
11
International journal of consumer studies
10
Journal of marketing management : MM
10
Ilmenauer Schriften zur Betriebswirtschaftslehre
9
International journal of quality and service sciences
9
Journal of service theory and practice
9
Journal of service theory and practice : JSTP
9
Asia Pacific journal of marketing and logistics
8
Business horizons
8
Erfolgreiches Beschwerdemanagement : Wege zu Prozessverbesserungen und Kundenzufriedenheit
8
International journal of production economics
8
Journal of strategic marketing
8
Journal of travel and tourism marketing
8
Tourism management : research, policies, practice
8
Marketing intelligence & planning
7
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Cogent business & management
6
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ECONIS (ZBW)
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1
Buffering B2B service failure : the role of customer engagement
Sands, Sean
;
Campbell, Colin L.
;
Ferraro, Carla
; …
- In:
Industrial marketing management : the international …
103
(
2022
),
pp. 47-60
Persistent link: https://www.econbiz.de/10013255667
Saved in:
2
Does service-sales ambidexterity matter in business-to-business service recovery? : a perspective through salesforce control system
Ahmad, Bilal
;
Liu, Da
;
Akhtar, Nadeem
;
Siddiqi, Umar Iqbal
- In:
Industrial marketing management : the international …
102
(
2022
),
pp. 351-363
Persistent link: https://www.econbiz.de/10013259101
Saved in:
3
The sales recovery audit : learning to walk the talk
Gonzalez, Gabriel R.
;
Hoffman, K. Douglas
;
Ingram, Thomas N.
- In:
Industrial marketing management : the international …
43
(
2014
)
1
,
pp. 146-154
Persistent link: https://www.econbiz.de/10010359361
Saved in:
4
Identifying failure recovery strategies for paper industrial suppliers
Wu, Wann-Yih
;
Hou, Ya-chung
;
Fu, Chen-su
;
Chang, Chi-ya
- In:
Industrial marketing management : the international …
42
(
2013
)
8
,
pp. 1233-1244
Persistent link: https://www.econbiz.de/10010227765
Saved in:
5
Customer response to dissatisfaction : a synthesis of literature and conceptual framework
Ferguson, Jodie L.
;
Johnston, Wesley J.
- In:
Industrial marketing management : the international …
40
(
2011
)
1
,
pp. 118-127
Persistent link: https://www.econbiz.de/10008907883
Saved in:
6
Complaint management expectations : an online laddering analysis of small versus large firms
Henneberg, Stephan C.
;
Gruber, Thorsten
;
Reppel, Alexander
- In:
Industrial marketing management : the international …
38
(
2009
)
6
,
pp. 584-598
Persistent link: https://www.econbiz.de/10003889402
Saved in:
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