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~person:"Rod, Michel"
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Rod, Michel
Sterkens, Philippe
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Baert, Stijn
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Leiter, Michael P.
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Ashill, Nicholas J.
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Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
1
Journal of business research : JBR
1
Journal of strategic marketing
1
Managing service quality : MSQ ; an international journal
1
The journal of services marketing
1
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ECONIS (ZBW)
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1
The impact of hospital customer orientation on burnout of public hospital service workers in New Zealand
Rod, Michel
;
Ashill, Nicholas
- In:
Journal of strategic marketing
23
(
2015
)
3
,
pp. 189-208
Persistent link: https://www.econbiz.de/10011300905
Saved in:
2
A study of service worker burnout in Russia
Rod, Michel
;
Ashill, Nicholas J.
;
Gibbs, Tanya
- In:
Boundary spanning elements and the marketing function …
,
(pp. 33-47)
.
2015
Persistent link: https://www.econbiz.de/10010506736
Saved in:
3
The impact of call centre stressors on inbound and outbound call-centre agent burnout
Rod, Michel
;
Ashill, Nicholas J.
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
3
,
pp. 245-264
Persistent link: https://www.econbiz.de/10009759412
Saved in:
4
Burnout processes in non-clinical health service encounters
Ashill, Nicholas J.
;
Rod, Michel
- In:
Journal of business research : JBR
64
(
2011
)
10
,
pp. 1116-1127
Persistent link: https://www.econbiz.de/10009270571
Saved in:
5
Job resourcefulness, symptoms of burnout and service recovery performance : an examination of call centre frontline employees
Ashill, Nicholas J.
;
Rod, Michel
;
Thirkell, Peter
; …
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 338-350
Persistent link: https://www.econbiz.de/10009525730
Saved in:
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