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person:"Backhouse, Chris J."
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Backhouse, Chris J.
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International journal of services and operations management
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The service industries journal
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A comparison of competing structural models in call centres : prospects for value creation
Jaaron, Ayham A. M.
;
Backhouse, Chris J.
- In:
International journal of services and operations management
10
(
2011
)
3
,
pp. 294-315
Persistent link: https://www.econbiz.de/10009376035
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2
A methodology for the implementation of lean thinking in manufacturing support services
Jaaron, Ayham A. M.
;
Backhouse, Chris J.
- In:
International journal of services and operations management
9
(
2011
)
4
,
pp. 389-410
Persistent link: https://www.econbiz.de/10009306312
Saved in:
3
Systems thinking for call centre service design : affective commitment implications in manufacturing enterprises
Jaaron, Ayham A. M.
;
Backhouse, Chris J.
- In:
The service industries journal
31
(
2011
)
3/4
,
pp. 613-628
Persistent link: https://www.econbiz.de/10008937413
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