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~person:"Mandelbaum, Avishai"
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Call centre
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call centres
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customer abandonment
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Mandelbaum, Avishai
Doellgast, Virginia
17
Connell, Julia
15
Burgess, John
13
D'Cruz, Premilla
12
Holtgrewe, Ursula
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Noronha, Ernesto
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Russell, Bob
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Sauermann, Jan
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Taylor, Phil
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Jouini, Oualid
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L'Ecuyer, Pierre
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Mirchandani, Kiran
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Hannif, Zeenobiyah
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Heinz, Matthias
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Mertins, Vanessa
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Scholarios, Dora
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Schumacher, Heiner
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Stolletz, Raik
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Sutter, Matthias
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Akşin, Zeynep
7
Grip, Andries de
7
Kumar, Anuj
7
Menzler-Trott, Eckart
7
Shumsky, Robert A.
7
Abdullateef, Aliyu Olayemi
6
Aparicio-Valverde, Mireia
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Bain, Peter
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Batt, Rosemary L.
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Dallery, Yves
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Emadi, Seyed Morteza
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Gans, Noah
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Helber, Stefan
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Holst, Hajo
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Service science, management and engineering : education for the 21st Century
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ECONIS (ZBW)
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1
Refined models for efficiency-driven queues with applications to delay announcements and staffing
Huang, Junfei
;
Mandelbaum, Avishai
;
Zhang, Hanqin
; …
- In:
Operations research
65
(
2017
)
5
,
pp. 1380-1397
Persistent link: https://www.econbiz.de/10011757559
Saved in:
2
Excursion-based universal approximations for the Erlang-A queue in steady-state
Gurvich, Itai
;
Huang, Junfei
;
Mandelbaum, Avishai
- In:
Mathematics of operations research
39
(
2014
)
2
,
pp. 325-373
Persistent link: https://www.econbiz.de/10010384205
Saved in:
3
Service engineering of call centers : research, teaching, and practice
Zeltyn, Sergey
;
Mandelbaum, Avishai
- In:
Service science, management and engineering : education …
,
(pp. 317-327)
.
2008
Persistent link: https://www.econbiz.de/10003827990
Saved in:
4
Service engineering in action: the Palm/Erlang-A queue, with applications to call centers
Mandelbaum, Avishai
;
Zeltyn, Sergey
- In:
Advances in services innovations
,
(pp. 17-45)
.
2007
Persistent link: https://www.econbiz.de/10003387944
Saved in:
5
Statistical analysis of a telephone call center : a queueing-science perspective
Brown, Lawrence A.
;
Gans, Noah
;
Mandelbaum, Avishai
; …
- In:
Journal of the American Statistical Association : JASA
100
(
2005
)
469
,
pp. 36-50
Persistent link: https://www.econbiz.de/10002702139
Saved in:
6
Statistical analysis of a telephone call center : a queueing-science perspective
Brown, Lawrence
;
Gans, Noah
;
Mandelbaum, Avishai
; …
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002444709
Saved in:
7
Statistical analysis of a telephone call center : a queueing-science perspective
Brown, Lawrence
;
Gans, Noah
;
Mandelbaum, Avishai
; …
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001754522
Saved in:
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