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  • Search: subject_exact:"Chatbot"
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Year of publication
Subject
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Chatbot 192 Künstliche Intelligenz 122 Artificial intelligence 121 Consumer behaviour 65 Konsumentenverhalten 65 chatbot 57 Beziehungsmarketing 51 Relationship marketing 51 Customer service 33 Kundenservice 32 ChatGPT 27 artificial intelligence 27 Customer satisfaction 23 Kundenzufriedenheit 23 Dienstleistungsqualität 18 Innovation adoption 18 Service quality 18 Innovationsakzeptanz 17 Online retailing 13 Online-Handel 13 Anthropomorphism 12 Digitalisierung 12 Digitization 12 Conversational agent 10 E-commerce 10 Electronic Commerce 10 Emotion 10 Confidence 9 Experiment 9 Internet marketing 9 Online-Marketing 9 Vertrauen 9 anthropomorphism 9 customer service 9 AI 8 Artificial Intelligence 8 Beschwerdemanagement 8 Complaint management 8 Social Web 8 Social web 8
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Online availability
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Undetermined 145 Free 85 CC license 16
Type of publication
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Article 199 Book / Working Paper 52
Type of publication (narrower categories)
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Article in journal 152 Aufsatz in Zeitschrift 152 Article 21 Aufsatz im Buch 21 Book section 21 Graue Literatur 14 Non-commercial literature 14 Working Paper 12 Arbeitspapier 11 Aufsatzsammlung 7 Hochschulschrift 6 research-article 5 Forschungsbericht 4 Conference paper 2 Konferenzbeitrag 2 Research Report 2 Conference Paper 1 Lehrbuch 1
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Language
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English 215 German 37
Author
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Meub, Lukas 5 Proeger, Till 5 Gnewuch, Ulrich 4 Alhusen, Harm <Jr.> 3 Hacker, Bernd 3 Hoyer, Wayne D. 3 Koschate-Fischer, Nicole 3 Maiberger, Tobias 3 Morana, Stefan 3 Mädche, Alexander 3 Pizzi, Gabriele 3 Rajaobelina, Lova 3 Reuter-Oppermann, Melanie 3 Ricard, Line 3 Schindler, David 3 Abdul Hafaz Ngah 2 Adam, Martin 2 Alhusen, Harm 2 Amrik Singh 2 Arcand, Manon 2 Archer, Norman P. 2 Auruškevičienė, Viltė 2 Ben Dahmane Mouelhi, Norchène 2 Benlian, Alexander 2 Benner, Dennis 2 Bolos, Marcel Ioan 2 Cardoso, Paulo Ribeiro 2 Chaouali, Walid 2 Crisan, Mihai-Ioan 2 Dathe, Tracy 2 Demirkol, Murat 2 Dennis, Alan 2 Deriabina, Oksana 2 Dossena, Gian Luca 2 Fabarius, Wolfhart 2 Freidank, Jan 2 Gherai, Dana Simona 2 González, Nuno Afonso 2 Gutzmann, Jan Christoph 2 Haas, Alexander 2
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Institution
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National Bureau of Economic Research 5 Springer Fachmedien Wiesbaden 3 Verlag Dr. Kovač 2 Verlag Franz Vahlen 2 Erich Schmidt Verlag 1 Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart> 1 Mitsubishi Chemical Corporation <Tokio> 1 Shaker Verlag 1 Springer Gabler <Firma> 1 Technische Universität Bergakademie Freiberg 1 UVK Verlagsgesellschaft mbH 1 Uni-Taschenbücher GmbH 1 Universität Potsdam 1 Weltwirtschaftsforum 1
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Published in...
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Journal of business research : JBR 7 Journal of retailing and consumer services 5 NBER working paper series 5 Psychology & marketing 5 ifh Forschungsbericht 5 HMD : Praxis der Wirtschaftsinformatik 4 Journal of the Academy of Marketing Science 4 essentials 4 Business horizons 3 Electronic Markets 3 HMD Praxis der Wirtschaftsinformatik 3 Information Systems Frontiers 3 Information systems research : ISR 3 International journal of consumer studies 3 International journal of contemporary hospitality management 3 Journal of financial services marketing 3 Journal of internet commerce 3 Journal of management information systems : JMIS 3 Journal of travel research : a quarterly publication of the Travel and Tourism Research Association 3 Premier reference source 3 Springer eBook Collection 3 Transfer : Zeitschrift für Kommunikation und Markenmanagement 3 AI innovations in service and tourism marketing 2 Advances in marketing, customer relationship management, and e-services (AMCRMES) book series 2 Amfiteatru economic : an economic and business research periodical 2 Artificial intelligence enabled management : an emerging economy perspective 2 Business & Information Systems Engineering 2 Business & information systems engineering 2 Electronic commerce research 2 European journal of marketing 2 Future business journal 2 Information & management : the international journal of information systems applications 2 International journal of bank marketing 2 International journal of hospitality management 2 Italian journal of marketing : ITJM 2 Journal of consumer behaviour 2 Journal of decision systems 2 Journal of digital banking 2 Leveraging AI and emotional intelligence in contemporary business organizations 2 Technological forecasting & social change : an international journal 2
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Source
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ECONIS (ZBW) 221 EconStor 25 Other ZBW resources 5
Showing 1 - 10 of 251
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Design und Evaluation eines Virtual Learning Companions
Rinn, Heidi; Khosrawi-Rad, Bijan; Hiske, Patrick; … - In: HMD Praxis der Wirtschaftsinformatik 62 (2025) 5, pp. 1246-1259
Lebenslanges Lernen ist entscheidend für die persönliche und berufliche Entwicklung. Lernende in der Weiterbildung stehen jedoch vor der Herausforderung, Beruf und Studium zu vereinen sowie Lernmotivation und Zeitmanagement effektiv zu bewältigen. Virtual Learning Companions (VLCs) sind...
Persistent link: https://www.econbiz.de/10015482639
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The personality profile of early generative AI adopters : a big five perspective
Kovbasiuk, Anna; Triantoro, Tamilla; Przegalińska, … - In: Central European Management Journal 33 (2025) 2, pp. 252-264
This pilot study aimed to evaluate the impact of the big five personality traits on user engagement with chatbots at the early stages of artificial intelligence (AI) adoption.The pilot study involved 62 participants segmented into two groups to measure variables including engagement duration,...
Persistent link: https://www.econbiz.de/10015526404
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Will AI-enabled conversational agents acting as digital employees enhance employee job identity?
Wang, Wenting; Hackett, Rick D.; Archer, Norman P.; Xu, … - In: Information & management : the international journal of … 62 (2025) 2, pp. 1-16
Persistent link: https://www.econbiz.de/10015432528
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From cafés to clinics : consumer attitudes toward human-like and machine-like service robot failures
Merdin-Uygur, Ezgi; Ozturkcan, Selcen - In: International journal of hospitality management 131 (2025), pp. 1-4
Persistent link: https://www.econbiz.de/10015434893
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Use of online shop chatbots : how trust in seller moderates brand preference and purchase intention
Illescas-Manzano, María; Martínez-Puertas, Sergio; … - In: Disruptions, Diversity, and Ethics in Marketing : First …, (pp. 151-171). 2025
Persistent link: https://www.econbiz.de/10015117944
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Quality, safety, and disparities of AI chatbots in managing chronic diseases : experimental evidence
Si, Yafei; Meng, Yurun; Chen, Xi; An, Ruopeng; Mao, Limin; … - 2025
The rapid development of AI solutions reveals opportunities to address the underdiagnosis and poor management of chronic conditions in developing settings. Using the method of simulated patients and experimental designs, we evaluate the quality, safety, and disparity of medical consultation with...
Persistent link: https://www.econbiz.de/10015444542
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ChatGPT for trip planning : the effect of narrowing down options
Shin, Seunghun; Kim, Jungkeun; Lee, Eunji; Yhee, Yerin; … - In: Journal of travel research : a quarterly publication of … 64 (2025) 2, pp. 247-266
Persistent link: https://www.econbiz.de/10015590883
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Exploring the potential of chatbots in extending tourists' sustainable travel practices
Majid, Gilang Maulana; Tussyadiah, Iis; Kim, Yoo Ri - In: Journal of travel research : a quarterly publication of … 64 (2025) 6, pp. 1292-1317
Persistent link: https://www.econbiz.de/10015593135
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Anthropomorphism in artificial intelligence : a game-changer for brand marketing
Gomes, Sofia; Lopes, João M.; Nogueira, Elisabete - In: Future business journal 11 (2025) 1, pp. 1-15
The expansion of brands adopting artificial intelligence services with human characteristics, such as chatbots, has revolutionized digital marketing strategies, transforming how companies reach and engage customers. This technological innovation is reshaping digital interactions between...
Persistent link: https://www.econbiz.de/10015614504
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The moderating role of personalized recommendations in the trust-satisfaction-loyalty relationship : an empirical study of AI-driven e-commerce
Hassan, Noha; Abdelraouf, Mohamed; El-Shihy, Dina - In: Future business journal 11 (2025) 1, pp. 1-15
Purpose This study investigates the effects of trust, satisfaction, and loyalty on AI‑driven e‑commerce, with a particular focus on how personalized recommendations moderate these relationships. It aims to explore how personalized AI features reshape consumer perceptions and decision-making....
Persistent link: https://www.econbiz.de/10015614155
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