DECREUS, K.; KHARBILI, M. EL; POELS, G.; PULVERMUELLER, E. - Faculteit Economie en Bedrijfskunde, Universiteit Gent - 2009
Business process management (BPM) develops into a new paradigm for enterprise computing that uses information technology (IT) not only to support or execute business processes, but also to continuously monitor and improve these processes in order to better achieve business objectives. BPM’s...