//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
isPartOf:"The service industries journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Confidence"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Confidence
40
Vertrauen
40
Beziehungsmarketing
16
Relationship marketing
16
Consumer behaviour
15
Konsumentenverhalten
15
trust
12
Dienstleistungsqualität
10
Service quality
10
Customer satisfaction
7
Kundenzufriedenheit
7
Electronic Banking
4
Electronic banking
4
Trust
4
Customer service
3
Dienstleistungssektor
3
Einzelhandel
3
Employee retention
3
Kundenservice
3
Mitarbeiterbindung
3
Retail trade
3
Service industry
3
customer satisfaction
3
customer trust
3
Bank
2
Beschwerdemanagement
2
Complaint management
2
Corporate reputation
2
Credibility
2
Data protection
2
Datenschutz
2
Firmenimage
2
Glaubwürdigkeit
2
Knowledge management
2
Lieferantenmanagement
2
Marketing management
2
Marketingmanagement
2
Online retailing
2
Online-Handel
2
Personal banking
2
more ...
less ...
Online availability
All
Undetermined
20
Type of publication
All
Article
40
Type of publication (narrower categories)
All
Article in journal
40
Aufsatz in Zeitschrift
40
Language
All
English
40
Author
All
Ruiz Mafe, Carla
2
Sanz Blas, Silvia
2
Aimin, Wang
1
Akhtar, Muhammad Nadeem
1
Akhtar, Nadeem
1
Aldas-Manzano, Joaquin
1
Ali, Moazzam
1
Alves, Helena
1
Amit, Karin
1
Anderson, Alistair R.
1
Barra, Cristobal
1
Barua, Zapan
1
Beatson, Amanda
1
Benavides-Espinosa, María del Mar
1
Bilgihan, Anil
1
Boateng, Henry
1
Chadwick, Simon
1
Chen, Hsiangting Shatina
1
Chen, I-heng
1
Chen, Kuang-Jung
1
Chen, Mei-fang
1
Chiao, Yu-ching
1
Chiu, Chou-Kang
1
Chiu, Ya-kang
1
Choi, Beom Joon
1
Collado Agudo, Jesús
1
Dabholkar, Pratibha A.
1
Dai, You-De
1
Das, Saini
1
Devlin, James
1
Di, Eh
1
Dimitriadis, Sergios
1
Ferreira, João José Matos
1
Foxall, Gordon R.
1
Gannon, Martin Joseph
1
Gong, Xiuyuan
1
Gorovaia, Nina
1
Gruenewald, Kira
1
Guan, Jyh-liang
1
Gudergan, Siegfried
1
more ...
less ...
Published in...
All
The service industries journal
Journal of business research : JBR
174
Journal of economic behavior & organization : JEBO
153
Discussion paper series / IZA
140
Journal of retailing and consumer services
129
Industrial marketing management : the international journal for industrial and high-tech firms
116
CESifo working papers
103
Journal of business ethics : JOBE
94
Working paper / National Bureau of Economic Research, Inc.
93
Discussion paper / Centre for Economic Policy Research
86
NBER working paper series
83
IZA Discussion Paper
80
SpringerLink / Bücher
79
Journal of economic psychology : research in economic psychology and behavioral economics
75
NBER Working Paper
70
International journal of hospitality management
68
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
55
Working paper
55
Management science : journal of the Institute for Operations Research and the Management Sciences
54
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
52
Journal of behavioral and experimental economics
52
Technological forecasting & social change : an international journal
49
Economics letters
47
Cogent business & management
42
Games and economic behavior
42
International journal of networking and virtual organisations : IJNVO
42
The journal of business & industrial marketing
42
International journal of project management : the journal of The International Project Management Association
39
Asia Pacific journal of marketing and logistics
36
Experimental economics : a journal of the Economic Science Association
36
Discussion paper
34
The international journal of human resource management
34
Discussion papers / CEPR
33
Journal of internet commerce
33
The journal of socio-economics
33
Discussion paper / Center for Economic Research, Tilburg University
31
Electronic commerce research
31
Tourism management : research, policies, practice
31
Pakistan journal of commerce and social sciences
30
Psychology & marketing
30
more ...
less ...
Source
All
ECONIS (ZBW)
40
Showing
1
-
40
of
40
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Who trusts whom? : the case of immigrant service professionals
Seger-Guttmann, Tali
;
Amit, Karin
- In:
The service industries journal
44
(
2024
)
1/2
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014450256
Saved in:
2
Determinants and consequences of trust in AI-based customer service chatbots
Prakash, Ashish Viswanath
;
Joshi, Arun
;
Nim, Shubhi
; …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 642-675
Persistent link: https://www.econbiz.de/10014321618
Saved in:
3
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
4
Unifying technology and people : revisiting service in a digitally transformed world
Kandampully, Jay
;
Bilgihan, Anil
;
Li, Daisy K.
- In:
The service industries journal
42
(
2022
)
1/2
,
pp. 21-41
Persistent link: https://www.econbiz.de/10013167400
Saved in:
5
Trust fall : data breach perceptions from loyalty and non-loyalty customers
Chen, Hsiangting Shatina
;
Jai, Tun-Min
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 947-963
Persistent link: https://www.econbiz.de/10012695300
Saved in:
6
Gender differences in the antecedents of trust in mobile social networking services
Gong, Xiuyuan
;
Liu, Zhiying
;
Wu, Tailai
- In:
The service industries journal
41
(
2021
)
5/6
,
pp. 400-426
Persistent link: https://www.econbiz.de/10012498582
Saved in:
7
How cultural confidence affects local residents' wellbeing
Pan, Li
;
Xu, Xing'an
;
Lu, Lu
;
Gursoy, Dogan
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 581-605
Persistent link: https://www.econbiz.de/10012586848
Saved in:
8
Visitors' perceived trust in sincere, authentic, and memorable heritage experiences
Taheri, Babak
;
Gannon, Martin Joseph
;
Kesgin, Muhammet
- In:
The service industries journal
40
(
2020
)
9/10
,
pp. 705-725
Persistent link: https://www.econbiz.de/10012260327
Saved in:
9
Trust theory and customer services research : theoretical review and synthesis
Isaeva, Neve
;
Gruenewald, Kira
;
Saunders, Mark
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1031-1063
Persistent link: https://www.econbiz.de/10012403816
Saved in:
10
COVID-19 restrictions and consumers' psychological reactance toward offline shopping freedom restoration
Akhtar, Nadeem
;
Akhtar, Muhammad Nadeem
;
Usman, Muhammad
; …
- In:
The service industries journal
40
(
2020
)
13/14
,
pp. 891-913
Persistent link: https://www.econbiz.de/10012292977
Saved in:
11
Trust and customer engagement in the banking sector in Ghana
Kosiba, John Paul Basewe
;
Boateng, Henry
;
Okoe, …
- In:
The service industries journal
40
(
2020
)
13/14
,
pp. 960-973
Persistent link: https://www.econbiz.de/10012292980
Saved in:
12
Corporate social responsibility as a determinant of long-term orientation
Kim, Min-Seong
;
Pennington-Gray, Lori
;
Kim, Jihye
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 243-267
Persistent link: https://www.econbiz.de/10012208497
Saved in:
13
Servant leadership, organisational trust, and bank employee outcomes
Karatepe, Osman M.
;
Ozturk, Anastasia
;
Kim, Taegoo
- In:
The service industries journal
39
(
2019
)
2
,
pp. 86-108
Persistent link: https://www.econbiz.de/10012203248
Saved in:
14
Tourism-based customer engagement : the construct, antecedents, and consequences
Rather, Raouf Ahmad
;
Hollebeek, Linda D.
;
Islam, Jamid Ul
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 519-540
Persistent link: https://www.econbiz.de/10012204712
Saved in:
15
Modeling e-loyalty : a moderated-mediation model
Lin, Chieh-Peng
;
Chiu, Chou-Kang
;
Liu, Chu-Mei
;
Chen, …
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1160-1178
Persistent link: https://www.econbiz.de/10011977448
Saved in:
16
Trust and commitment in the formation of donor loyalty
Barra, Cristobal
;
Pressgrove, Geah
;
Torres, Eduardo
- In:
The service industries journal
38
(
2018
)
5/6
,
pp. 360-377
Persistent link: https://www.econbiz.de/10011848104
Saved in:
17
Route factors influencing trust and attitude toward TV shopping
Yen, Yung-Shen
- In:
The service industries journal
38
(
2018
)
7/8
,
pp. 402-430
Persistent link: https://www.econbiz.de/10011880816
Saved in:
18
A perceived reliability-based customer satisfaction model in self-service technology
Barua, Zapan
;
Aimin, Wang
;
Hongyi, Xu
- In:
The service industries journal
38
(
2018
)
7/8
,
pp. 446-466
Persistent link: https://www.econbiz.de/10011880828
Saved in:
19
The interrelationships between relationship marketing constructs and customer engagement dimensions
Van Tonder, Estelle
;
Petzer, Daniël Johannes
- In:
The service industries journal
38
(
2018
)
13/14
,
pp. 948-973
Persistent link: https://www.econbiz.de/10011962028
Saved in:
20
Corporate image and sport's governing body
Sekhorn, Harjit
;
Roy, Sanjit
;
Chadwick, Simon
;
Devlin, James
- In:
The service industries journal
36
(
2016
)
11/12
,
pp. 556-575
Persistent link: https://www.econbiz.de/10011657375
Saved in:
21
Impact of tacit knowledge on customer loyalty
Pereira, Carla Alexandra Barbosa
;
Alves, Helena
; …
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 827-845
Persistent link: https://www.econbiz.de/10011672531
Saved in:
22
Trust disposition trust antecedents, trust, and behavioral intention
Wang, Stephen W.
;
Ngamsiriudom, Waros
;
Hsieh, Chia-Hung
- In:
The service industries journal
35
(
2015
)
10
,
pp. 555-572
Persistent link: https://www.econbiz.de/10011333306
Saved in:
23
Key drivers of services website loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
24
Building trust and commitment to blogs
Rufín, Ramón
;
Medina, Cayetano
;
Rey, Manuel
- In:
The service industries journal
33
(
2013
)
9/10
,
pp. 876-891
Persistent link: https://www.econbiz.de/10009771253
Saved in:
25
Determinants of knowledge transfer strategy in franchising : integrating knowledge-based and relational governance perspectives
Gorovaia, Nina
;
Windsperger, Josef
- In:
The service industries journal
33
(
2013
)
12
,
pp. 1117-1134
Persistent link: https://www.econbiz.de/10010126452
Saved in:
26
Consumer participation in using online recommendation agents : effects on satisfaction, trust, and purchase intentions
Dabholkar, Pratibha A.
;
Sheng, Xiaojing
- In:
The service industries journal
32
(
2012
)
9
,
pp. 1433-1449
Persistent link: https://www.econbiz.de/10009579524
Saved in:
27
The role of customer affection and trust in loyalty rebuilding after service failure and recovery
La, Suna
;
Choi, Beom Joon
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 105-125
Persistent link: https://www.econbiz.de/10009427702
Saved in:
28
Adherence to customer loyalty programmes and changes in buyer behaviour
Collado Agudo, Jesús
;
Herrero Crespo, Angel
; …
- In:
The service industries journal
32
(
2012
)
8
,
pp. 1323-1341
Persistent link: https://www.econbiz.de/10009553145
Saved in:
29
Trust types, distrust, and performance outcomes in small business relationships : the pharmacy-drug warehouse case
Şengün, Ayşe Elif
;
Wasti, S. Nazlı
- In:
The service industries journal
31
(
2011
)
1/2
,
pp. 287-309
Persistent link: https://www.econbiz.de/10008904632
Saved in:
30
The effect of trust, channel technology, and transaction type on the adoption of self-service bank channels
Dimitriadis, Sergios
;
Kyrezis, Nikolaos
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1293-1310
Persistent link: https://www.econbiz.de/10009154358
Saved in:
31
Internet banking loyalty : evaluating the role of trust, satisfaction, perceived risk and frequency of use
Aldas-Manzano, Joaquin
;
Ruiz Mafe, Carla
;
Sanz Blas, Silvia
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1165-1190
Persistent link: https://www.econbiz.de/10009154406
Saved in:
32
Innovation in services through learning in a joint venture
Anderson, Alistair R.
;
Benavides-Espinosa, María del Mar
; …
- In:
The service industries journal
31
(
2011
)
11/12
,
pp. 2019-2032
Persistent link: https://www.econbiz.de/10009298275
Saved in:
33
Organisational justice and customer citizenship behaviour of retail industries
Di, Eh
;
Huang, Chien-jung
;
Chen, I-heng
;
Yu, Te-cheng
- In:
The service industries journal
30
(
2010
)
11/12
,
pp. 1919-1934
Persistent link: https://www.econbiz.de/10008759999
Saved in:
34
Building customer trust and loyalty : an empirical study in a retailing context
Sun, Pi-chuan
;
Lin, Chia-min
- In:
The service industries journal
30
(
2010
)
9/10
,
pp. 1439-1455
Persistent link: https://www.econbiz.de/10008661629
Saved in:
35
The impacts of ethical sales behaviour on customer loyalty in the life insurance industry
Chen, Mei-fang
;
Mau, Liang-hung
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 59-74
Persistent link: https://www.econbiz.de/10003849569
Saved in:
36
Cross-buying evaluations in the retail banking industry
Liu, Tsung-chi
;
Wu, Li-wei
- In:
The service industries journal
29
(
2009
)
7/8
,
pp. 903-922
Persistent link: https://www.econbiz.de/10003990187
Saved in:
37
Multi-dimenstional role of trust in Internet banking adoption
Yousafzai, Shumaila
;
Pallister, John
;
Foxall, Gordon R.
- In:
The service industries journal
29
(
2009
)
5/6
,
pp. 591-605
Persistent link: https://www.econbiz.de/10003880526
Saved in:
38
Does the length of a customer-provider relationship really matter?
Chiao, Yu-ching
;
Chiu, Ya-kang
;
Guan, Jyh-liang
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 649-667
Persistent link: https://www.econbiz.de/10003775764
Saved in:
39
Customer referral management : the implications of social networks
Law, Monica
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 669-683
Persistent link: https://www.econbiz.de/10003775765
Saved in:
40
Employee behaviour and relationship quality : impact on customers
Beatson, Amanda
;
Lings, Ian
;
Gudergan, Siegfried
- In:
The service industries journal
28
(
2008
)
1/2
,
pp. 211-223
Persistent link: https://www.econbiz.de/10003733143
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->