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Beschwerdemanagement
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Customer satisfaction
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Dienstleistungsqualität
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Journal of international consumer marketing
Journal of business research : JBR
70
International journal of hospitality management
55
Journal of retailing and consumer services
43
The journal of services marketing
43
Journal of hospitality marketing & management
31
Journal of service research : JSR
31
The service industries journal
27
International journal of contemporary hospitality management
20
Journal of the Academy of Marketing Science
20
Service business
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Psychology & marketing
16
European journal of marketing : EJM
15
Journal of retailing
15
Journal of service management
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Managing service quality : MSQ ; an international journal
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
13
Services marketing quarterly
13
Journal of air transport management
12
Journal of consumer behaviour : an international research review
12
Journal of marketing
12
Marketing letters : a journal of research in marketing
12
SpringerLink / Bücher
12
Journal of service research
11
International journal of consumer studies
10
Journal of marketing management : MM
10
International journal of quality and service sciences
9
Journal of service theory and practice
9
Journal of service theory and practice : JSTP
9
Asia Pacific journal of marketing and logistics
8
Business horizons
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Erfolgreiches Beschwerdemanagement : Wege zu Prozessverbesserungen und Kundenzufriedenheit
8
Ilmenauer Schriften zur Betriebswirtschaftslehre
8
International journal of production economics
8
Journal of strategic marketing
8
Journal of travel and tourism marketing
8
Tourism management : research, policies, practice
8
Marketing intelligence & planning
7
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Cogent business & management
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1
An investigation of customers' recovery expectations after service failure : evidence from e-commerce settings at different stages of maturity
Azemi, Yllka
;
Kini, Ranjan
- In:
Journal of international consumer marketing
34
(
2022
)
5
,
pp. 537-551
Persistent link: https://www.econbiz.de/10013465897
Saved in:
2
Do individualists complain more than collectivists? : a four-country analysis on consumer complaint behavior
Manrique Chaparro, Olga Lucía
;
Hernandez, Monica D.
; …
- In:
Journal of international consumer marketing
26
(
2014
)
5
,
pp. 373-390
Persistent link: https://www.econbiz.de/10010430575
Saved in:
3
Societal norms, need for closure, and service recovery
Mattila, Anna S.
;
Choi, Sunmee
- In:
Journal of international consumer marketing
24
(
2012
)
5
,
pp. 356-371
Persistent link: https://www.econbiz.de/10009778694
Saved in:
4
A cross-cultural investigation of customer reactions to service failure and recovery
Matos, Celso Augusto de
;
Fernandes, Daniel Von der Heyde
; …
- In:
Journal of international consumer marketing
23
(
2011
)
3/4
,
pp. 211-228
Persistent link: https://www.econbiz.de/10009270624
Saved in:
5
Dual influences of moderating variables in the dissatisfaction process : theory and evidence
Chan, Haksin
;
Wan, Lisa C.
- In:
Journal of international consumer marketing
21
(
2009
)
2
,
pp. 125-135
Persistent link: https://www.econbiz.de/10003890758
Saved in:
6
The role of country of manufacture in consumers' attributions of blame in an ambiguous product-harm crisis
Laufer, Daniel
;
Gillespie, Kate
;
Silvera, David H.
- In:
Journal of international consumer marketing
21
(
2009
)
3
,
pp. 189-201
Persistent link: https://www.econbiz.de/10003890813
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