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Bringing the Soul Back to Marketing : Proceedings of the 2023 AMS World Marketing Congress, Canterbury, UK, July 11-14, 2023
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subject_exact:"Customer complaints"
(1,378 results)
1
Public concern about immigration and customer complaints against minority financial advisors
Law, Kelvin K. F.
;
Zuo, Luo
- In:
Management science : journal of the Institute for …
68
(
2022
)
11
,
pp. 8464-8482
Persistent link: https://www.econbiz.de/10014280236
Saved in:
2
Understanding customers' insights using attribution theory
Sann, Raksmey
;
Lai, Pei-Chun
;
Liaw, Shu-Yi
;
Chen, Chi-Ting
- In:
Bringing the Soul Back to Marketing : Proceedings of …
,
(pp. 20-28)
.
2024
Persistent link: https://www.econbiz.de/10014501014
Saved in:
3
Deep learning-based customer complaint management
Anagun, Yildiray
;
Bolel, Nur Sultan
;
Isik, Sahin
; …
- In:
Journal of organizational computing and electronic commerce
32
(
2022
)
3/4
,
pp. 217-231
Persistent link: https://www.econbiz.de/10014322422
Saved in:
4
Voicing out or switching away? : a psychological climate perspective on customers’ intentional responses to service failure
Li, Chang-Jun
;
Li, Fuli
;
Fan, Pan
;
Chen, Kai
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012241438
Saved in:
5
The impact of customer compassion on face-to-face and online complaints
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012312156
Saved in:
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