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~isPartOf:"Journal of air transport management"
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Beschwerdemanagement
12
Complaint management
12
Dienstleistungsqualität
9
Service quality
9
Airline
8
Customer satisfaction
8
Fluggesellschaft
8
Kundenzufriedenheit
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Journal of air transport management
Journal of business research : JBR
70
International journal of hospitality management
55
Journal of retailing and consumer services
43
The journal of services marketing
43
Journal of hospitality marketing & management
31
Journal of service research : JSR
31
The service industries journal
27
International journal of contemporary hospitality management
20
Journal of the Academy of Marketing Science
20
Service business
20
Psychology & marketing
16
European journal of marketing : EJM
15
Journal of retailing
15
Journal of service management
14
Managing service quality : MSQ ; an international journal
14
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
13
Services marketing quarterly
13
Journal of consumer behaviour : an international research review
12
Journal of marketing
12
Marketing letters : a journal of research in marketing
12
SpringerLink / Bücher
12
Journal of service research
11
International journal of consumer studies
10
Journal of marketing management : MM
10
International journal of quality and service sciences
9
Journal of service theory and practice
9
Journal of service theory and practice : JSTP
9
Asia Pacific journal of marketing and logistics
8
Business horizons
8
Erfolgreiches Beschwerdemanagement : Wege zu Prozessverbesserungen und Kundenzufriedenheit
8
Ilmenauer Schriften zur Betriebswirtschaftslehre
8
International journal of production economics
8
Journal of strategic marketing
8
Journal of travel and tourism marketing
8
Tourism management : research, policies, practice
8
Marketing intelligence & planning
7
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Cogent business & management
6
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ECONIS (ZBW)
12
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1
Effect of airline choice and temporality on flight delays
Arora, Swapan Deep
;
Mathur, Sameer
- In:
Journal of air transport management
86
(
2020
),
pp. 1-19
Persistent link: https://www.econbiz.de/10012253176
Saved in:
2
An examination of disability-related complaints in the United States commercial aviation sector
Major, Wesley L.
;
Hubbard, Sarah M.
- In:
Journal of air transport management
78
(
2019
),
pp. 43-53
Persistent link: https://www.econbiz.de/10012112649
Saved in:
3
Investigating the effects of service recovery quality elements on passengers' behavioral intention
Park, Jin-Ju
;
Park, Jin-Woo
- In:
Journal of air transport management
53
(
2016
),
pp. 235-241
Persistent link: https://www.econbiz.de/10011546542
Saved in:
4
An exploratory examination of additional ground access trips generated by airport 'meeter-greeters'
Budd, Thomas
- In:
Journal of air transport management
53
(
2016
),
pp. 242-251
Persistent link: https://www.econbiz.de/10011546547
Saved in:
5
Spatially dispersed employee recovery : an airline case study
Hvass, Kristian A.
;
Torfadóttir, Embla
- In:
Journal of air transport management
34
(
2014
),
pp. 65-69
Persistent link: https://www.econbiz.de/10010244601
Saved in:
6
Customer satisfaction and service quality in the Chinese airline industry
Chow, Clement Kong-wing
- In:
Journal of air transport management
35
(
2014
),
pp. 102-107
Persistent link: https://www.econbiz.de/10010246661
Saved in:
7
Are low-cost carrier passengers less likely to complain about service quality?
Wittman, Michael D.
- In:
Journal of air transport management
35
(
2014
),
pp. 64-71
Persistent link: https://www.econbiz.de/10010246670
Saved in:
8
The impact of causal attributions on customer satisfaction and switching intention : empirical evidence from the airline industry
Nikbin, Davoud
;
Ismail, Ishak
;
Marimuthu, Malliga
- In:
Journal of air transport management
25
(
2012
),
pp. 37-39
Persistent link: https://www.econbiz.de/10009664102
Saved in:
9
Is increasing airline denied boarding compensation limits the answer? : factors that contribute to denied boardings
Garrow, Laurie A.
;
Kressner, Josephine
;
Mumbower, Stacey
- In:
Journal of air transport management
17
(
2011
)
5
,
pp. 271-277
Persistent link: https://www.econbiz.de/10009408978
Saved in:
10
Does service recovery affect satisfaction and customer loyalty? : an empirical study of airline services
Chang, Yu-wei
;
Chang, Yu-hern
- In:
Journal of air transport management
16
(
2010
)
6
,
pp. 340-342
Persistent link: https://www.econbiz.de/10008658876
Saved in:
11
Passenger complaints under irregualr airline conditions : cross-culture study
Kim, Yu-kyoung
;
Lee, Hyung-ryong
- In:
Journal of air transport management
15
(
2009
)
6
,
pp. 350-353
Persistent link: https://www.econbiz.de/10003989135
Saved in:
12
Building an integrated model of future complaint intentions : the case of Toayuan International Airport
Chang, Wei-Lung
;
Liu, Hsiang-Te
;
Wen, Yung-Sung
;
Lin, Tai-An
- In:
Journal of air transport management
14
(
2008
)
2
,
pp. 70-74
Persistent link: https://www.econbiz.de/10003721314
Saved in:
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