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~person:"Leimeister, Jan Marco"
~person:"Kleinaltenkamp, Michael"
~subject:"Business services"
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Leimeister, Jan Marco
Kleinaltenkamp, Michael
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
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Innovationen durch Kundenintegration bei unternehmensbezogenen Dienstleistungen
Kleinaltenkamp, Michael
;
Hellwig, Andrea
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 197-216)
.
2007
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