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Search: subject_exact:"Customer integration"
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Customer integration
3,785
Kundenintegration
3,771
Beziehungsmarketing
1,379
Relationship marketing
1,377
Betriebliche Wertschöpfung
948
Value creation
948
Innovationsmanagement
926
Innovation management
921
Consumer behaviour
861
Konsumentenverhalten
861
Social Web
823
Social web
823
Innovation
769
Produktentwicklung
595
New product development
571
Internet marketing
337
Online-Marketing
337
Brand management
335
Markenführung
335
Dienstleistungsqualität
325
Service quality
325
Service-Dominant Logic
297
Service-dominant logic
297
Value co-creation
297
Customer satisfaction
293
Kundenwert
293
Kundenzufriedenheit
293
Customer value
291
Lieferantenmanagement
256
Supplier relationship management
256
Co-creation
246
Dienstleistung
199
Brand image
182
Deutschland
182
Markenimage
182
Germany
180
Services
177
Viral marketing
171
Virales Marketing
171
Dienstleistungssektor
161
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Undetermined
1,701
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441
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Article
3,137
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672
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2,466
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125
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93
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78
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76
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50
Conference paper
27
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Konferenzschrift
14
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13
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13
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9
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8
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7
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7
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7
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6
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6
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2
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2
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2
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English
3,277
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528
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7
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Herstatt, Cornelius
35
Piller, Frank T.
27
Hippel, Eric von
26
Hollebeek, Linda D.
26
Füller, Johann
19
Reichwald, Ralf
18
Bruhn, Manfred
17
Büttgen, Marion
17
Edvardsson, Bo
16
Franke, Nikolaus
14
Jacob, Frank
14
Brodie, Roderick J.
13
De Jong, Jeroen P. J.
13
Ihl, Christoph
13
Witell, Lars
13
Brem, Alexander
12
Conduit, Jodie
12
Fließ, Sabine
12
Leimeister, Jan Marco
12
Oliveira, Pedro
12
Ramaswamy, Venkatram
12
Schreier, Martin
12
Bretschneider, Ulrich
11
Cova, Bernard
11
Hajli, Nick
11
Hyysalo, Sampsa
11
Lettl, Christopher
11
Möslein, Kathrin
11
Raasch, Christina
11
Schweisfurth, Tim
11
Bilgram, Volker
10
Hadwich, Karsten
10
Jaakkola, Elina
10
Kleinaltenkamp, Michael
10
Kristensson, Per
10
Nambisan, Satish
10
Rahman, Zillur
10
Gustafsson, Anders
9
Hienerth, Christoph
9
Kumar, V.
9
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Springer Fachmedien Wiesbaden
18
IGI Global
7
Technische Universität Berlin
2
Technische Universität Braunschweig
2
Arbeitsgemeinschaft für Marketing
1
Books on Demand GmbH <Norderstedt>
1
Campus Verlag
1
Center of Market Oriented Product and Production Management
1
Daimler und Benz Stiftung
1
Deutschland / Bundesministerium für Bildung und Forschung
1
Dr. Rainer Hampp <Firma>
1
Evangelische Akademie Loccum
1
Fachhochschule Salzburg / Studiengang Betriebswirtschaft
1
Fachhochschule für Technik und Wirtschaft Berlin
1
Fakultät Wirtschaftswissenschaften, Technische Universität Bergakademie Freiberg
1
Fraunhofer-Institut für Arbeitswirtschaft und Organisation
1
Freie Universität Berlin
1
Förderverein des Centers for Digital Technology and Management e.V.
1
Großbritannien / Department for Business, Energy & Industrial Strategy
1
Handelshochschule Leipzig
1
ICServ <5., 2017, Wien>
1
Innovation Symposium <2, 2009, New York, NY>
1
Innovationsforum <Daimler und Benz Stiftung> <10., 2014, Berlin>
1
International Conference on Services Management <North Cyprus)>
1
International Society for Professional Innovation Management
1
International Telecommunications Society
1
Johannes Gutenberg-Universität Mainz
1
John Wiley and Sons <Hoboken, NJ>
1
Josef Eul Verlag GmbH
1
National Bureau of Economic Research
1
Panepistēmio Kypru / Department of Economics
1
Product Development & Management Association
1
Salzburg Research Forschungsgesellschaft
1
Springer Gabler <Firma>
1
Steinbeis-Stiftung für Wirtschaftsförderung
1
Swisscom
1
Technische Universität / Professur für Betriebswirtschaftslehre, Brau- und Lebensmittelindustrie
1
Technische Universität Darmstadt
1
Technische Universität Dortmund / Juniorprofessur für Dienstleistungsmanagement
1
Technische Universität Dresden
1
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Journal of business research : JBR
150
Industrial marketing management : the international journal for industrial and high-tech firms
73
Journal of retailing and consumer services
73
Journal of service management
46
SpringerLink / Bücher
46
International journal of innovation management
45
The journal of product innovation management : an international publication of the Product Development & Management Association
45
The journal of services marketing
43
Technological forecasting & social change : an international journal
38
Research policy : policy, management and economic studies of science, technology and innovation
35
The journal of business & industrial marketing
34
International journal of hospitality management
33
The service industries journal
31
Journal of marketing management : MM
29
Journal of strategic marketing
26
Service business
26
Marketing theory
24
Journal of service research : JSR
23
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
22
Interaktive Wertschöpfung durch Dienstleistungen : strategische Ausrichtung von Kundeninteraktionen, Geschäftsmodellen und sozialen Netzwerken
22
Kundenintegration : Forum Dienstleistungsmanagement
22
Public management review
22
International journal of technology marketing : IJTMkt
21
Journal of marketing
21
International journal of technology management : IJTM
20
Journal of service theory and practice : JSTP
20
The journal of brand management : an international journal
20
Tourism management : research, policies, practice
20
International journal of contemporary hospitality management
19
Journal of the Academy of Marketing Science
17
The journal of product & brand management
17
Creativity and innovation management
16
European management journal
16
International journal of product development : IJPD
16
Marketing intelligence & planning
16
Revolutionizing innovation : users, communities, and open innovation
16
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
15
Customer engagement : contemporary issues and challenges
14
International journal of quality and service sciences
14
Journal of marketing management : JMM ; journal of the Academy of Marketing
14
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Source
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ECONIS (ZBW)
3,795
RePEc
8
BASE
2
EconStor
2
Other ZBW resources
2
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251
Assessing and improving co-creation in services : the customer-centric matrix
Chatmi, Arbia
;
Elasri, Karim
;
Ponsignon, Frédéric
- In:
International journal of quality and service sciences
15
(
2023
)
1
,
pp. 97-114
Persistent link: https://www.econbiz.de/10014315050
Saved in:
252
Social media marketing and brand authenticity : the role of value co-creation
Hasan, Shermeen
;
Qayyum, Abdul
;
Zia, Mubashar Hassan
- In:
Management research review
46
(
2023
)
6
,
pp. 870-892
Persistent link: https://www.econbiz.de/10014315133
Saved in:
253
Another pathway to complementarity : how users and intermediaries identify and create new combinations in innovation ecosystems
Borner, Kathrin
;
Berends, Hans
;
Deken, Fleur
;
Feldberg, …
- In:
Research policy : policy, management and economic …
52
(
2023
)
7
,
pp. 1-15
Persistent link: https://www.econbiz.de/10014316496
Saved in:
254
Linking CIO-CMO communication and product innovation via virtual customer environment engagement : a moderated mediation study
Wang, Li
;
Tong, Chunyang
;
Yang, Zhiyong
- In:
British journal of management
34
(
2023
)
1
,
pp. 259-279
Persistent link: https://www.econbiz.de/10014279188
Saved in:
255
The role of e-supply chain collaboration in collaborative innovation and value-co creation
Al Omoush, Khaled Saleh
;
Lucas Ancillo, Antonio de
;
Val …
- In:
Journal of business research : JBR
158
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014280489
Saved in:
256
Females' customer engagement with eco-friendly restaurants in Instagram : the role of past visits
Ballester, Estefania
;
Ruiz Mafe, Carla
;
Rubio Benito, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
6
,
pp. 2267-2288
Persistent link: https://www.econbiz.de/10014280955
Saved in:
257
How does involvement build loyalty towards music-streaming platforms? : a multi-analytical SEM-ANN technique
Theadora, Clarissa
;
Amelia, Maria Veronica
;
Tan, Garry …
- In:
The journal of product & brand management
32
(
2023
)
4
,
pp. 645-660
Persistent link: https://www.econbiz.de/10014281363
Saved in:
258
Customer integration, fairness perceptions, and silent endurance in digital versus human service interactions
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Dose, David
; …
- In:
European management journal
41
(
2023
)
1
,
pp. 34-46
Persistent link: https://www.econbiz.de/10014281789
Saved in:
259
An interactive service recovery framework combining demand and supply approaches
Jin, Dan
;
DiPietro, Robin B.
;
Kim, Kawon Kathy
;
Meng, Fang
- In:
International journal of hospitality management
109
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014282502
Saved in:
260
How value is disrupted in football fandom, and how fans respond
Tinson, Julie
;
Sinclair, Gary
;
Gordon, Ross
- In:
European Sport management quarterly : ESMQ
23
(
2023
)
2
,
pp. 411-428
Persistent link: https://www.econbiz.de/10014282876
Saved in:
261
Co-creation of mobile app quality in a two-platform supply chain when platforms are asymmetric
Chernonog, Tatyana
;
Levy, Priel
- In:
European journal of operational research : EJOR
308
(
2023
)
1
,
pp. 183-200
Persistent link: https://www.econbiz.de/10014283022
Saved in:
262
The impact of perceived corporate social responsibility on value-in-use through customer engagement in non-profit sports clubs : the moderating role of co-production
Behnam, Mohsen
;
Anagnostopoulos, Christos
;
Byers, Terri
; …
- In:
European Sport management quarterly : ESMQ
23
(
2023
)
3
,
pp. 789-810
Persistent link: https://www.econbiz.de/10014283330
Saved in:
263
Customer engagement in domestic wine tourism : the role of motivations
Gaetjens, Amy
;
Corsi, Armando Maria
;
Plewa, Carolin
- In:
Journal of destination marketing & management
27
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014285182
Saved in:
264
Customer integration and customer value : contingency roles of innovation capabilities and supply chain network complexity
Fianko, Alexander Otchere
;
Essuman, Dominic
;
Boso, Nathaniel
- In:
Supply chain management
28
(
2023
)
2
,
pp. 385-404
Persistent link: https://www.econbiz.de/10014286690
Saved in:
265
The impact of top management commitment on green manufacturing, supplier integration, and customer integration in improving operational performance
Siagian, Hotlan
;
Tarigan, Zeplin Jiwa Husada
;
Basana, …
- In:
International journal of agile systems and management : …
16
(
2023
)
4
,
pp. 512-536
Persistent link: https://www.econbiz.de/10014391653
Saved in:
266
Videogames-as-a-service : how does in-game value co-creation enhance premium gaming co-creation experience for players?
Ali Hussain
;
Muhammad Farrukh Abid
;
Shamim, Amjad
;
Ding …
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014235373
Saved in:
267
Customer encounter satisfaction and narrative force : an investigation of user-generated content on TripAdvisor
Cassar, Mario
;
Konietzny, Jirka
;
Caruana, Albert
- In:
Scandinavian journal of hospitality and tourism
23
(
2023
)
1
,
pp. 51-72
Persistent link: https://www.econbiz.de/10014291580
Saved in:
268
Make every interaction count - assessing the role of customers’ self-construal on value co-creation at service encounters
Shamim, Amjad
;
Ahn, Jiseon
;
Khan, Imran
;
Shah, Mahmood
; …
- In:
The international review of retail, distribution and …
33
(
2023
)
2
,
pp. 178-201
Persistent link: https://www.econbiz.de/10014292095
Saved in:
269
Identifying high quality ideas in the online context : evidence from a meta-analysis
Hu, Suya
;
Xu, Di
- In:
European journal of innovation management
26
(
2023
)
3
,
pp. 707-729
Persistent link: https://www.econbiz.de/10014292919
Saved in:
270
The impact of user innovator mindset on feedback volume, feedback diversity and new product development performance
Wu, Jiajun
;
O'Hern, Matthew
;
Ye, Jun
- In:
European journal of innovation management
26
(
2023
)
4
,
pp. 933-953
Persistent link: https://www.econbiz.de/10014292994
Saved in:
271
Bridging employee engagement and customer engagement in a service context
Qi, Ji
;
Wang, Sijun
;
Hall, Kristina K. Lindsey
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014294839
Saved in:
272
An exploration of the impact of gender on customer engagement
Gligor, David
;
Bozkurt, Sıddık
;
Welch, Emma
;
Gligor, …
- In:
Journal of marketing communications
29
(
2023
)
4
,
pp. 379-402
Persistent link: https://www.econbiz.de/10014294879
Saved in:
273
Mobile app vs. desktop browser platforms : the relationships among customer engagement, experience, relationship quality and loyalty intention
Khan, Imran
;
Hollebeek, Linda D.
;
Fatma, Mobin
;
Islam, …
- In:
Journal of marketing management : JMM ; journal of the …
39
(
2023
)
3/4
,
pp. 275-297
Persistent link: https://www.econbiz.de/10014299252
Saved in:
274
Unlocking digital servitization : a conceptualization of value co-creation capabilities
Struwe, Sascha
;
Slepniov, Dmitrij
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014299292
Saved in:
275
Innovating with stakeholders to co-create value in cultural tourism experiences : a case study of Schokland in the Netherlands
Mijnheer, Christina L.
;
Gamble, Jordan R.
- In:
Journal of marketing management : JMM ; journal of the …
39
(
2023
)
5/6
,
pp. 389-413
Persistent link: https://www.econbiz.de/10014299298
Saved in:
276
How perceived attributes of livestreaming commerce influence customer engagement : a social support perspective
Qin, Fang
;
Le, Wei
;
Zhang, Min
;
Deng, Yujia
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10014301931
Saved in:
277
Is ChatGPT the right technology for service individualization and value co-creation? : evidence from the travel industry
Demir, Mahmut
;
Demir, Şirvan Şen
- In:
Journal of travel and tourism marketing
40
(
2023
)
5
,
pp. 383-398
Persistent link: https://www.econbiz.de/10014369810
Saved in:
278
Customer engagement outcomes in mobile applications : self-congruence as a moderator
Khan, Imran
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014372561
Saved in:
279
How do manufacturing companies and service providers share knowledge in the context of servitization? : an evolutionary-game model of complex networks
Ma, Ruize
;
Jiang, Lin
;
Wang, Tianyue
;
Wang, Xuping
; …
- In:
International journal of production research
61
(
2023
)
13
,
pp. 4279-4301
Persistent link: https://www.econbiz.de/10014372911
Saved in:
280
Building theoretical sand castles : the case of customer brand engagement
Gligor, David
;
Bozkurt, Siddik
;
Welch, Emma
- In:
Journal of marketing analytics : JMA
11
(
2023
)
3
,
pp. 297-316
Persistent link: https://www.econbiz.de/10014374833
Saved in:
281
The roles of employee-employee collaboration and employee-customer collaboration in fitness service innovation : a comparison of frontline and non-frontline employees
Wang, Fong Jia
;
Chiu, Weisheng
;
Tseng, Kuo-Feng
;
Cho, Heetae
- In:
International journal of sports marketing & sponsorship
24
(
2023
)
4
,
pp. 793-813
Persistent link: https://www.econbiz.de/10014377685
Saved in:
282
What drives customer engagement after a service failure? : the moderating role of customer trust
Honora, Andreawan
;
Chih, Wen-Hai
;
Ortiz, Jaime
- In:
International journal of consumer studies
47
(
2023
)
5
,
pp. 1714-1732
Persistent link: https://www.econbiz.de/10014335594
Saved in:
283
Value co-creation and new product development success : the moderating effect of structural empowerment
Wu, Dong
;
Liu, Tanfei
;
Wu, Fei
;
Bai, Wenxiao
;
Lin, Xinyi
- In:
Chinese management studies
17
(
2023
)
1
,
pp. 197-214
Persistent link: https://www.econbiz.de/10014336144
Saved in:
284
The role of Industry 4.0 on supply chain cost and supply chain flexibility
Erboz, Gizem
;
Hüseyinoğlu, Işık Özge Yumurtacı
- In:
Business process management journal
29
(
2023
)
5
,
pp. 1330-1351
Persistent link: https://www.econbiz.de/10014338445
Saved in:
285
Role and perspective of suppliers in brand co-creation : an exploratory study
Sarkar, Sanmitra
;
Banerjee, Saikat
- In:
Benchmarking : an international journal
30
(
2023
)
7
,
pp. 2330-2350
Persistent link: https://www.econbiz.de/10014338600
Saved in:
286
How gamified online loyalty programs enable and facilitate value co-creation : a case study within a sports-related service context
Dreher, Frederic
;
Ströbel, Tim
- In:
Journal of service theory and practice
33
(
2023
)
5
,
pp. 671-696
Persistent link: https://www.econbiz.de/10014339772
Saved in:
287
Antecedents and consequences of effective customer participation : the role of customer education and service modularity
Shah, Syed Aamir Ali
;
Jajja, Muhammad Shakeel Sadiq
; …
- In:
Journal of service theory and practice
33
(
2023
)
5
,
pp. 697-720
Persistent link: https://www.econbiz.de/10014339773
Saved in:
288
Website quality and users' intention to use digital libraries : examining users' attitudes, online co-creation experiences, and eWOM
Pourjahanshahi, Fatemeh
;
Mollahosseini, Ali
; …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014342236
Saved in:
289
Gamification in the customer journey : a conceptual model and future research opportunities
Silva, Jorge Henrique de Oliveira
;
Mendes, Glauco H. de …
- In:
Journal of service theory and practice
33
(
2023
)
3
,
pp. 352-386
Persistent link: https://www.econbiz.de/10014302338
Saved in:
290
Demystifying employee co-creation : optimism and pro-social behaviour as moderators
Bangun, Yosafat
;
Fatima, Johra Kayeser
;
Talukder, Majharul
- In:
Journal of service theory and practice
33
(
2023
)
4
,
pp. 556-576
Persistent link: https://www.econbiz.de/10014302385
Saved in:
291
Virtual interactions and sports viewing on social live streaming platforms : the role of co-creation experiences, platform involvement, and follow status
Qian, Tyreal Yizhou
;
Seifried, Chad
- In:
Journal of business research : JBR
162
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014302574
Saved in:
292
Laying the foundations for success : co-creating sustainable marketing solutions
Kim, Jeawon
;
Rundle-Thiele, Sharyn
;
Knox, Kathy
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 267-295
Persistent link: https://www.econbiz.de/10014303202
Saved in:
293
Negative customer engagement in emerging markets : cognitive dimension
Do, Diem Khac Xuan
;
Rahman, Kaleel
;
Robinson, Linda J.
; …
- In:
Journal of strategic marketing
31
(
2023
)
2
,
pp. 370-402
Persistent link: https://www.econbiz.de/10014303306
Saved in:
294
Content creators' participation in the creator economy : examining the effect of creators' content sharing frequency on user engagement behavior on digital platforms
Tafesse, Wondwesen
;
Dayan, Mumin
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014303336
Saved in:
295
A quality function deployment framework for service strategy planning
Kamvysi, Konstantina
;
Andronikidis, Andreas
;
Georgiou, …
- In:
Journal of retailing and consumer services
73
(
2023
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Role of multidimensional customer brand engagement on customer behavior for online grocery shopping
Park, Jungkun
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Hong, EunPyo
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Ahn, Jiseon
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Hyun, Hyowon
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73
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2023
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297
Prosumers' intention to co-create business value and the moderating role of digital media usage
Chatterjee, Sheshadri
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Mariani, Marcello M.
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Wamba, …
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Journal of business research : JBR
163
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2023
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298
Entrepreneurial orientation and new product performance in SMEs : the mediating role of customer participation
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164
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299
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Jyoti, Choudrie
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164
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2023
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Customer engagement with digitalized interactive platforms in retailing
Roy, Sanjit
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Gaganpreet Singh
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Sadeque, Saalem
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Journal of business research : JBR
164
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2023
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pp. 1-15
Persistent link: https://www.econbiz.de/10014303995
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