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Beziehungsmarketing
68
Relationship marketing
68
Consumer behaviour
48
Konsumentenverhalten
48
Einzelhandel
33
Retail trade
33
Customer satisfaction
17
Kundenzufriedenheit
17
Online retailing
16
Online-Handel
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Confidence
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Dienstleistungsqualität
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Electronic Commerce
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Service quality
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Vertrauen
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Marketing management
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Marketingmanagement
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Vertriebsweg
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Customer integration
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France
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Frankreich
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Kundenbindungsprogramm
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68
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Frasquet Deltoro, Marta
2
Ieva, Marco
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Nor Asiah Omar
2
Rosenbaum, Mark S.
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Wozniak, Richard
2
Ziliani, Cristina
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Abbes, Molka
1
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Berenguer Contrí, Gloria
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Bezes, Christophe
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Bhardwaj, Preshth
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Bouzaabia, Rym
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Cagatay, Kubulay
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International journal of retail & distribution management
Journal of business research : JBR
625
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
395
International journal of hospitality management
281
SpringerLink / Bücher
256
The journal of services marketing
225
The journal of business & industrial marketing
192
The service industries journal
184
Journal of the Academy of Marketing Science
164
Journal of strategic marketing
161
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of service research : JSR
117
Journal of travel and tourism marketing
115
Journal of hospitality marketing & management
114
The journal of product & brand management
112
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
Journal of service management
106
Journal of retailing
103
Gabler Edition Wissenschaft
102
The journal of brand management : an international journal
101
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Marketing intelligence & planning
97
Psychology & marketing
96
European journal of marketing : EJM
95
Services marketing quarterly
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Cogent business & management
83
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
European journal of operational research : EJOR
67
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
67
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ECONIS (ZBW)
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1
Towards digital loyalty programs : insights from customer medium preference segmentation
Ieva, Marco
;
Ziliani, Cristina
- In:
International journal of retail & distribution management
45
(
2017
)
2
,
pp. 195-210
Persistent link: https://www.econbiz.de/10011620418
Saved in:
2
Improving UK retail academic-practitioner research : insights from relationship marketing
Blackley, Nelson
;
Resnick, Sheilagh Mary
;
Cassidy, Kim
- In:
International journal of retail & distribution management
45
(
2017
)
1
,
pp. 4-19
Persistent link: https://www.econbiz.de/10011621598
Saved in:
3
Consumers' desire to interact with a salesperson during e-shopping : development of a scale
Lee, Yun Jung
;
Dubinsky, Alan J.
- In:
International journal of retail & distribution management
45
(
2017
)
1
,
pp. 20-39
Persistent link: https://www.econbiz.de/10011621610
Saved in:
4
Private labels importance across different store loyalty stages : a multilevel approach
Vale, Rita Coelho do
;
Matos, Pedro Verga
- In:
International journal of retail & distribution management
45
(
2017
)
1
,
pp. 71-89
Persistent link: https://www.econbiz.de/10011621628
Saved in:
5
Cultivating the brand-customer relationship in Facebook fan pages : a study of fast-fashion industry
Chang, Shing Wan
;
Fan, Shih-Heng
- In:
International journal of retail & distribution management
45
(
2017
)
3
,
pp. 253-270
Persistent link: https://www.econbiz.de/10011640101
Saved in:
6
Exploring risks, advantages and interpersonal trust in buyer-salesperson relationships in direct selling in a non-western country
Poon, Patrick
;
Albaum, Gerald S.
;
Yin, Cheng-Yue
- In:
International journal of retail & distribution management
45
(
2017
)
3
,
pp. 328-342
Persistent link: https://www.econbiz.de/10011640130
Saved in:
7
Understanding loyalty in multichannel retailing : the role of brand trust and brand attachment
Frasquet Deltoro, Marta
;
Mollá Descals, Alejandro
; …
- In:
International journal of retail & distribution management
45
(
2017
)
6
,
pp. 608-625
Persistent link: https://www.econbiz.de/10011747850
Saved in:
8
Do channel integration efforts pay-off in terms of online and offline customer loyalty?
Frasquet Deltoro, Marta
;
Miquel, Maria-José
- In:
International journal of retail & distribution management
45
(
2017
)
7/8
,
pp. 859-873
Persistent link: https://www.econbiz.de/10011775727
Saved in:
9
Exploring the influence of store attributes on customer experience and customer engagement
Mohd-Ramly, Suhaily
;
Nor Asiah Omar
- In:
International journal of retail & distribution management
45
(
2017
)
11
,
pp. 1138-1158
Persistent link: https://www.econbiz.de/10011815069
Saved in:
10
Self-efficacy, trust, and perceived benefits in the co-creation of value by consumers
Alves, Helena
;
Mainardes, Emerson Wagner
- In:
International journal of retail & distribution management
45
(
2017
)
11
,
pp. 1159-1180
Persistent link: https://www.econbiz.de/10011815151
Saved in:
11
Web atmospherics as drivers of shopping centres' customer loyalty
Savelli, Elisabetta
;
Cioppi, Marco
;
Tombari, Federica
- In:
International journal of retail & distribution management
45
(
2017
)
11
,
pp. 1213-1240
Persistent link: https://www.econbiz.de/10011815154
Saved in:
12
Facebook: a blessing or a curse for grocery stores?
Peeroo, Swaleha
;
Samy, Martin
;
Jones, Brian
- In:
International journal of retail & distribution management
45
(
2017
)
11
,
pp. 1242-1259
Persistent link: https://www.econbiz.de/10011815706
Saved in:
13
Modeling specialty store customers' buy/no-buy decisions
Goudge, Darrell
;
Good, Megan C.
;
Hyman, Michael R.
- In:
International journal of retail & distribution management
45
(
2017
)
11
,
pp. 1260-1276
Persistent link: https://www.econbiz.de/10011815715
Saved in:
14
How to measure post-purchase customer experience in online retailing? : a scale development study
Kumar, Amresh
;
Anjaly, Bhawna
- In:
International journal of retail & distribution management
45
(
2017
)
11
,
pp. 1277-1297
Persistent link: https://www.econbiz.de/10011815717
Saved in:
15
Customer experience quality and demographic variables (age, gender, education level, and family income) in retail stores
Deshwal, Pankaj
- In:
International journal of retail & distribution management
44
(
2016
)
9
,
pp. 940-955
Persistent link: https://www.econbiz.de/10011621222
Saved in:
16
E-tail brand experience's influence on e-brand trust and e-brand loyalty : the moderating role of gender
Khan, Imran
;
Rahman, Zillur
- In:
International journal of retail & distribution management
44
(
2016
)
6
,
pp. 588-606
Persistent link: https://www.econbiz.de/10011602467
Saved in:
17
Where do customer loyalties really lie, and why? : gender differences in store loyalty
Audrain-Pontevia, Anne-Françoise
;
Vanhuele, Marc
- In:
International journal of retail & distribution management
44
(
2016
)
8
,
pp. 799-813
Persistent link: https://www.econbiz.de/10011615488
Saved in:
18
Engaging customers during a website visit : a model of website customer engagement
Demangeot, Catherine
;
Broderick, Amanda J.
- In:
International journal of retail & distribution management
44
(
2016
)
8
,
pp. 814-839
Persistent link: https://www.econbiz.de/10011615493
Saved in:
19
An integrated model of corporate brand experience and customer value co-creation behaviour
Shamim, Amjad
;
Ghazali, Zulkipli
;
Albinsson, Pia A.
- In:
International journal of retail & distribution management
44
(
2016
)
2
,
pp. 139-158
Persistent link: https://www.econbiz.de/10011552612
Saved in:
20
The importance of key supplier relationship management in supply chains
Teller, Christoph
;
Kotzab, Herbert
;
Grant, David B.
; …
- In:
International journal of retail & distribution management
44
(
2016
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011552654
Saved in:
21
The role of salespeople in developing life insurance customer loyalty
Yu, Tsu-Wei
;
Tseng, Lu-Ming
- In:
International journal of retail & distribution management
44
(
2016
)
1
,
pp. 22-37
Persistent link: https://www.econbiz.de/10011515551
Saved in:
22
Channel design to enrich customers' shopping experiences : synchronizing clicks with bricks in an omni-channel perspective, the Direct Optic case
Picot-Coupey, Karine
;
Huré, Elodie
;
Piveteau, Lauren
- In:
International journal of retail & distribution management
44
(
2016
)
3
,
pp. 336-368
Persistent link: https://www.econbiz.de/10011515906
Saved in:
23
Antecedents and consequences of trust : an e-tail branding perspective
Das, Gopal
- In:
International journal of retail & distribution management
44
(
2016
)
7
,
pp. 713-730
Persistent link: https://www.econbiz.de/10011595575
Saved in:
24
How salespersons induce trust between consumers and retailers : the case of French well-being stores
Abbes, Molka
;
Goudey, Alain
- In:
International journal of retail & distribution management
43
(
2015
)
12
,
pp. 1104-1125
Persistent link: https://www.econbiz.de/10011431946
Saved in:
25
Retail shopper marketing: the future of promotional flyers
Ziliani, Cristina
;
Ieva, Marco
- In:
International journal of retail & distribution management
43
(
2015
)
6
,
pp. 488-502
Persistent link: https://www.econbiz.de/10011387793
Saved in:
26
The influence of purchase-related risk perceptions on relationship commitment
Munnukka, Juha
;
Järvi, Pentti
- In:
International journal of retail & distribution management
43
(
2015
)
1
,
pp. 92-108
Persistent link: https://www.econbiz.de/10010510584
Saved in:
27
Antecedents to local store loyalty : influence of culture, cosmopolitanism and price
Pandey, Shivendra
;
Khare, Arpita
;
Bhardwaj, Preshth
- In:
International journal of retail & distribution management
43
(
2015
)
1
,
pp. 5-25
Persistent link: https://www.econbiz.de/10010510591
Saved in:
28
Young consumers' insights on brand equity : effects of brand association, brand loyalty, brand awarness, and brand image
Sasmita, Jumiati
;
Mohd Suki, Norazah
- In:
International journal of retail & distribution management
43
(
2015
)
3
,
pp. 276-292
Persistent link: https://www.econbiz.de/10011300317
Saved in:
29
The effect of age, gender and education level on customer evaluations of retail furniture store atmospheric attributes
Yildirim, Kemal
;
Cagatay, Kubulay
;
Hidayetoğlu, Mehmet …
- In:
International journal of retail & distribution management
43
(
2015
)
8
,
pp. 712-726
Persistent link: https://www.econbiz.de/10011443496
Saved in:
30
An examination of the online service-profit chain
Bressolles, Grégory
;
Durrieu, Francois
;
Deans, Kenneth R.
- In:
International journal of retail & distribution management
43
(
2015
)
8
,
pp. 727-751
Persistent link: https://www.econbiz.de/10011443498
Saved in:
31
Examining retail customer experience and the moderation effect of loyalty programmes
Lin, Zhibin
;
Bennett, Dag
- In:
International journal of retail & distribution management
42
(
2014
)
10
,
pp. 929-947
Persistent link: https://www.econbiz.de/10010422006
Saved in:
32
The impact of store flyers on store performance : a format and customer related approach
Luceri, Beatrice
;
Latusi, Sabrina
;
Vergura, Donata Tania
; …
- In:
International journal of retail & distribution management
42
(
2014
)
3
,
pp. 219-234
Persistent link: https://www.econbiz.de/10010336968
Saved in:
33
Moderating effects of online shopping experience on costumer satisfaction and repurchase intentions
Pappas, Ilias O.
;
Pateli, Adamantia G.
;
Giannakos, …
- In:
International journal of retail & distribution management
42
(
2014
)
3
,
pp. 187-204
Persistent link: https://www.econbiz.de/10010336972
Saved in:
34
Occasionally open, always an experience : limiting store hours
Miller, Nancy Jean
;
Yan, Ruoh-nan
;
Calamari, Sage
- In:
International journal of retail & distribution management
42
(
2014
)
2
,
pp. 92-105
Persistent link: https://www.econbiz.de/10010250114
Saved in:
35
How customers respond to the assistive intent of an E-retailer?
Shobeiri, Saeed
;
Mazaheri, Ebrahim
;
Laroche, Michel
- In:
International journal of retail & distribution management
42
(
2014
)
5
,
pp. 369-389
Persistent link: https://www.econbiz.de/10010384614
Saved in:
36
The impacts of relationship marketing on cognitive dissonance, satisfaction, and loyalty : the mediating role of trust and cognitive dissonance
Sharifi, Seyed Shahin
;
Esfidani, Mohammad Rahim
- In:
International journal of retail & distribution management
42
(
2014
)
6
,
pp. 553-575
Persistent link: https://www.econbiz.de/10010386524
Saved in:
37
Evaluating the effect of cost related factors on relationship quality : an investigation of retailer-supplier relationship in Bangladesh
Aziz, Mohammed Tareque
;
Noor, Nor Azila Mohd
- In:
International journal of retail & distribution management
41
(
2013
)
7
,
pp. 545-558
Persistent link: https://www.econbiz.de/10009770717
Saved in:
38
Retail logistics service quality : a cross-cultural survey on customer perceptions
Bouzaabia, Rym
;
Bouzaabia, Olfa
;
Capatina, Alexandru
- In:
International journal of retail & distribution management
41
(
2013
)
8
,
pp. 627-647
Persistent link: https://www.econbiz.de/10009771131
Saved in:
39
Brand social power in luxury retail : manifestations of brand dominance over clients in the store
Cervellon, Marie-Cécile
;
Coudriet, Rachael
- In:
International journal of retail & distribution management
41
(
2013
)
11/12
,
pp. 869-884
Persistent link: https://www.econbiz.de/10010203014
Saved in:
40
Effect of channel congruence on a retailer's image
Bezes, Christophe
- In:
International journal of retail & distribution management
41
(
2013
)
4
,
pp. 254-273
Persistent link: https://www.econbiz.de/10009751777
Saved in:
41
An exploratory analysis of social commonalities and subjective discounts
Rosenbaum, Mark S.
;
Massiah, Carolyn
;
Wozniak, Richard
- In:
International journal of retail & distribution management
41
(
2013
)
9
,
pp. 671-687
Persistent link: https://www.econbiz.de/10009788897
Saved in:
42
Measuring retail customer experience
Bagdare, Shilpa
;
Jain, Rajnish
- In:
International journal of retail & distribution management
41
(
2013
)
10
,
pp. 790-804
Persistent link: https://www.econbiz.de/10010187204
Saved in:
43
Retaining or returning? : some insights for a better understanding of return behaviour
Foscht, Thomas
;
Ernstreiter, Karin
;
Maloles, Cesar
; …
- In:
International journal of retail & distribution management
41
(
2013
)
2
,
pp. 113-134
Persistent link: https://www.econbiz.de/10009725789
Saved in:
44
CRM and retail service quality : front-line employee perspectives
O'Reilly, Kelly
;
Paper, David
- In:
International journal of retail & distribution management
40
(
2012
)
11
,
pp. 865-881
Persistent link: https://www.econbiz.de/10009686411
Saved in:
45
Store experience and co-creation : the case of temporary shop
Russo Spena, Tiziana
;
Caridà, Angela
;
Colurcio, Maria
; …
- In:
International journal of retail & distribution management
40
(
2012
)
1
,
pp. 21-40
Persistent link: https://www.econbiz.de/10009506358
Saved in:
46
Simulating attachment to pure-play fashion retailers
Ashman, Rachel
;
Vazquez, Delia
- In:
International journal of retail & distribution management
40
(
2012
)
12
,
pp. 975-996
Persistent link: https://www.econbiz.de/10009672347
Saved in:
47
Fashion retailing in the new economy : the case of SMEs
Donnell, Lisa
;
Hutchinson, Karise
;
Reid, Andrea
- In:
International journal of retail & distribution management
40
(
2012
)
12
,
pp. 906-919
Persistent link: https://www.econbiz.de/10009672358
Saved in:
48
Consumer trust in food retailers : conceptual framework and empirical evidence
Rampl, Linn Viktoria
;
Eberhardt, Tim
;
Schütte, Reinhard
; …
- In:
International journal of retail & distribution management
40
(
2012
)
4
,
pp. 254-272
Persistent link: https://www.econbiz.de/10009561598
Saved in:
49
Effect of consumer relationship proneness on perceived loyalty program attributes and resistance to change
Kim, Hye-yŏng
;
Kang, Ju-young M.
;
Johnson, Kim K. P.
- In:
International journal of retail & distribution management
40
(
2012
)
5
,
pp. 376-387
Persistent link: https://www.econbiz.de/10009568095
Saved in:
50
Family allowances as reverse retail discrimination
Rosenbaum, Mark S.
;
Walsh, Gianfranco
;
Wozniak, Richard
- In:
International journal of retail & distribution management
40
(
2012
)
5
,
pp. 342-359
Persistent link: https://www.econbiz.de/10009568099
Saved in:
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