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Beziehungsmarketing
58
Relationship marketing
58
Salespeople
40
Verkaufspersonal
40
Selling
23
Verkauf
23
Consumer behaviour
10
Konsumentenverhalten
10
Customer satisfaction
9
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customer orientation
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Vertrieb
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Agnihotri, Raj
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Brown, Gene
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Evans, Kenneth R.
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3
Jaramillo, Fernando
3
Johnson, Jeff S.
3
Rapp, Adam
3
Tanner, John F.
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2
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2
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Alavi, Sascha
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The journal of personal selling & sales management : JPSSM
Journal of business research : JBR
625
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
395
International journal of hospitality management
280
SpringerLink / Bücher
256
The journal of services marketing
224
The journal of business & industrial marketing
192
The service industries journal
184
Journal of the Academy of Marketing Science
164
Journal of strategic marketing
161
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of service research : JSR
117
Journal of travel and tourism marketing
113
Journal of hospitality marketing & management
111
The journal of product & brand management
111
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
Journal of service management
106
Gabler Edition Wissenschaft
102
Journal of retailing
102
The journal of brand management : an international journal
101
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Marketing intelligence & planning
97
Psychology & marketing
96
European journal of marketing : EJM
95
Services marketing quarterly
88
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Service business
77
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
International journal of retail & distribution management
68
European journal of operational research : EJOR
67
International Journal of Research in Business and Social Science : IJRBS
67
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
67
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ECONIS (ZBW)
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1
From selling to managing strategic customers : a competency analysis
Lacoste, Sylvie
- In:
The journal of personal selling & sales management : JPSSM
38
(
2018
)
1
,
pp. 92-122
Persistent link: https://www.econbiz.de/10011936258
Saved in:
2
The sales-marketing integration gap : a social identity approach
Sleep, Stefan
;
Lam, Son K.
;
Hulland, John
- In:
The journal of personal selling & sales management : JPSSM
38
(
2018
)
4
,
pp. 371-390
Persistent link: https://www.econbiz.de/10011976237
Saved in:
3
Systems-savvy selling, interpersonal identification with customers, and the sales manager’s motivational paradox : a constructivist grounded theory approach
St. Clair, Donald P.
;
Hunter, Gary K.
;
Cola, Philip A.
; …
- In:
The journal of personal selling & sales management : JPSSM
38
(
2018
)
4
,
pp. 391-412
Persistent link: https://www.econbiz.de/10011976240
Saved in:
4
All autonomy is not created equal : the countervailing effects of salesperson autonomy on burnout
Matthews, Lucy
;
Beeler, Lisa
;
Zablah, Alex R.
;
Hair, …
- In:
The journal of personal selling & sales management : JPSSM
38
(
2018
)
3
,
pp. 303-322
Persistent link: https://www.econbiz.de/10011963035
Saved in:
5
The risky side of inspirational appeals in personal selling : when do customers infer ulterior salesperson motives?
Alavi, Sascha
;
Habel, Johannes
;
Schmitz, Christian
; …
- In:
The journal of personal selling & sales management : JPSSM
38
(
2018
)
3
,
pp. 323-343
Persistent link: https://www.econbiz.de/10011963039
Saved in:
6
Why study intraorganizational issues in selling and sales management?
Bolander, Willy
;
Richards, Keith A.
- In:
The journal of personal selling & sales management : JPSSM
38
(
2018
)
2
,
pp. 169-171
Persistent link: https://www.econbiz.de/10011917823
Saved in:
7
Effects of top-performer rewards on fellow salespeople : a double-edged sword
Miao, C. Fred
;
Evans, Kenneth R.
;
Lie, Po-Chien
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
4
,
pp. 280-297
Persistent link: https://www.econbiz.de/10011794673
Saved in:
8
Connect within to connect outside : effect of salespeople's political skill on relationship performance
Kalra, Ashish
;
Agnihotri, Raj
;
Chaker, Nawar N.
;
Singh, …
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
4
,
pp. 332-348
Persistent link: https://www.econbiz.de/10011794784
Saved in:
9
Meta-analyses in sales research
Johnson, Jeff S.
;
Jaramillo, Fernando
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
2
,
pp. 134-152
Persistent link: https://www.econbiz.de/10011734623
Saved in:
10
Familiarity breeds contempt : perceived service and sales complacency in business-to-business relationships
Friend, Scott B.
;
Johnson, Jeff S.
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
1
,
pp. 42-60
Persistent link: https://www.econbiz.de/10011690133
Saved in:
11
The role of delight in driving repurchase intentions
Meyer, Tracy
;
Barnes, Donald C.
;
Friend, Scott B.
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
1
,
pp. 61-71
Persistent link: https://www.econbiz.de/10011690136
Saved in:
12
Psychological ethical climate, leader-member exchange and commitment to superior customer value : influencing salespeople’s unethical intent and sales performance
Schwepker, Charles H. <Jr.>
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
1
,
pp. 72-87
Persistent link: https://www.econbiz.de/10011690139
Saved in:
13
Stuck like glue : the formation and consequences of brand attachments among salespeople
Gillespie, Erin Adamson
;
Noble, Stephanie M.
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
3
,
pp. 228-249
Persistent link: https://www.econbiz.de/10011753791
Saved in:
14
Gratitude in buyer-seller relationships : a dyadic investigation
Mangus, Stephanie M.
;
Bock, Dora E.
;
Jones, Eli
;
Folse, …
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
3
,
pp. 250-267
Persistent link: https://www.econbiz.de/10011753793
Saved in:
15
B2B commitment building in emerging markets : the case of Brazil
Graça, Sandra S.
;
Barry, James M.
;
Doney, Patricia M.
- In:
The journal of personal selling & sales management : JPSSM
36
(
2016
)
2
,
pp. 105-125
Persistent link: https://www.econbiz.de/10011515677
Saved in:
16
The importance of corporate and salesperson expertise and trust in building loyal business-to-business relationships in China
Newell, Stephen J.
;
Wu, Bob T.
;
Leingpibul, Duke
; …
- In:
The journal of personal selling & sales management : JPSSM
36
(
2016
)
2
,
pp. 160-173
Persistent link: https://www.econbiz.de/10011515690
Saved in:
17
Salespersons' empathy as a missing link in the customer orientation-loyalty chain : an investigation of drivers and age differences as a contingency
Gerlach, Gisela I.
;
Rödiger, Kai
;
Stock-Homburg, Ruth
; …
- In:
The journal of personal selling & sales management : JPSSM
36
(
2016
)
3
,
pp. 221-239
Persistent link: https://www.econbiz.de/10011565540
Saved in:
18
The impact of sales contests on customer listening : an empirical study in a telesales context
Koehl, Maryse
;
Poujol, Juliet F.
;
Tanner, John F.
- In:
The journal of personal selling & sales management : JPSSM
36
(
2016
)
3
,
pp. 281-293
Persistent link: https://www.econbiz.de/10011565556
Saved in:
19
Salesperson-brand relationship : main dimensions and impact within the context of private brand retailing
Michel, Géraldine
;
Merk, Michaela
;
Eroglu, Sevgin
- In:
The journal of personal selling & sales management : JPSSM
35
(
2015
)
4
,
pp. 314-333
Persistent link: https://www.econbiz.de/10011416000
Saved in:
20
Contingent cross-selling and up-selling relationships with performance and job satisfaction : an MOA-theoretic examination
Johnson, Jeff S.
;
Friend, Scott B.
- In:
The journal of personal selling & sales management : JPSSM
35
(
2015
)
1
,
pp. 51-71
Persistent link: https://www.econbiz.de/10010503891
Saved in:
21
Panacea or paradox? : the moderating role of ethical climate
Tanner, Emily C.
;
Tanner, John F.
;
Wakefield, Kirk
- In:
The journal of personal selling & sales management : JPSSM
35
(
2015
)
2
,
pp. 175-190
Persistent link: https://www.econbiz.de/10010527058
Saved in:
22
The impact of salesperson customer orientation on the evaluation of a salesperson’s ethical treatment, trust in the salesperson, and intentions to purchase
Bateman, Connie
;
Valentine, Sean
- In:
The journal of personal selling & sales management : JPSSM
35
(
2015
)
2
,
pp. 125-142
Persistent link: https://www.econbiz.de/10010527069
Saved in:
23
Influence of the ethical servant leader and ethical climate on customer value enhancing sales performance
Schwepker, Charles H. <Jr.>
;
Schultz, Roberta J.
- In:
The journal of personal selling & sales management : JPSSM
35
(
2015
)
2
,
pp. 93-107
Persistent link: https://www.econbiz.de/10010527074
Saved in:
24
The double-edged effects of emotional intelligence on the adaptive selling-salesperson-owned loyalty relationship
Chen, Chien-chung
;
Jaramillo, Fernando
- In:
The journal of personal selling & sales management : JPSSM
34
(
2014
)
1
,
pp. 33-50
Persistent link: https://www.econbiz.de/10010338157
Saved in:
25
The impact of salesperson credibility-building statements on later stages of the sales encounter
Arndt, Aaron
;
Evans, Kenneth R.
;
Landry, Timothy D.
; …
- In:
The journal of personal selling & sales management : JPSSM
34
(
2014
)
1
,
pp. 19-32
Persistent link: https://www.econbiz.de/10010338159
Saved in:
26
Antecedents and consequences of salesperson identification with the brand and company
Gammoh, Bashar S.
;
Mallin, Michael L.
;
Pullins, Ellen
- In:
The journal of personal selling & sales management : JPSSM
34
(
2014
)
1
,
pp. 3-18
Persistent link: https://www.econbiz.de/10010338160
Saved in:
27
Selling behaviours and sales performance : the moderating and mediating effects of interpersonal mentalizing
Chakrabarty, Subhra
;
Widing, Robert E., II
;
Brown, Gene
- In:
The journal of personal selling & sales management : JPSSM
34
(
2014
)
2
,
pp. 112-122
Persistent link: https://www.econbiz.de/10010346532
Saved in:
28
Effect of salespeople's acquisition-retention trade-off on performance
Carter, Robert E.
;
Henderson, Conor M.
;
Arroniz, Inigo
; …
- In:
The journal of personal selling & sales management : JPSSM
34
(
2014
)
2
,
pp. 91-111
Persistent link: https://www.econbiz.de/10010346538
Saved in:
29
The good, the bad and the effective : a meta-analytic examination of selling orientation and customer orientation on sales performance
Goad, Emily A.
;
Jaramillo, Fernando
- In:
The journal of personal selling & sales management : JPSSM
34
(
2014
)
4
,
pp. 285-301
Persistent link: https://www.econbiz.de/10010431569
Saved in:
30
Beyond commitment : entrenchment in the buyer-seller exchange
Jelinek, Ronald
- In:
The journal of personal selling & sales management : JPSSM
34
(
2014
)
4
,
pp. 272-284
Persistent link: https://www.econbiz.de/10010431570
Saved in:
31
Salespeople as knowledge brokers : a review and critique of the challenger sales model
Rapp, Adam
;
Bachrach, Daniel G.
;
Panagopoulos, Nikolaos
; …
- In:
The journal of personal selling & sales management : JPSSM
34
(
2014
)
4
,
pp. 245-259
Persistent link: https://www.econbiz.de/10010431573
Saved in:
32
Manager-salesperson congruence in customer orientation and job outcomes : the bright and dark sides of leadership in aligning values
Mullins, Ryan
;
Syam, Niladri
- In:
The journal of personal selling & sales management : JPSSM
34
(
2014
)
3
,
pp. 188-205
Persistent link: https://www.econbiz.de/10010373802
Saved in:
33
Ideal versus actual number of sales calls : an application of disconfirmation theory
Hamwi, G. Alexander
;
Rutherford, Brian N.
;
Barksdale, …
- In:
The journal of personal selling & sales management : JPSSM
33
(
2013
)
3
,
pp. 307-318
Persistent link: https://www.econbiz.de/10009776491
Saved in:
34
Making sense of the customer's role in the personal selling process : a theory of organizing and sensemaking perspective
Shannahan, Rachelle J.
;
Bush, Alan J.
;
Moncrief, William C.
- In:
The journal of personal selling & sales management : JPSSM
33
(
2013
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10009776524
Saved in:
35
Distinguishing between the roles of customer-oriented selling and adaptive selling in managing dysfunctional conflict in buyer-seller relationships
Chakrabarty, Subhra
;
Brown, Gene
;
Widing, Robert E.
- In:
The journal of personal selling & sales management : JPSSM
33
(
2013
)
3
,
pp. 245-260
Persistent link: https://www.econbiz.de/10009776528
Saved in:
36
Salesperson listening in the extended sales relationship : an exploration of cognitive, affective, and temporal dimensions
Pryor, Susie
;
Malshe, Avinash
;
Paradise, Kyle
- In:
The journal of personal selling & sales management : JPSSM
33
(
2013
)
2
,
pp. 185-196
Persistent link: https://www.econbiz.de/10009745300
Saved in:
37
Improving professional selling effectiveness through the alignment of buyer and seller exchange approaches
Autry, Chad W.
;
Williams, Michael R.
;
Moncrief, William C.
- In:
The journal of personal selling & sales management : JPSSM
33
(
2013
)
2
,
pp. 165-184
Persistent link: https://www.econbiz.de/10009745302
Saved in:
38
The effects of facial attractiveness and gender on customer evaluations during a Web-video sales encounter
McColl, Rod
;
Truong, Yann
- In:
The journal of personal selling & sales management : JPSSM
33
(
2013
)
1
,
pp. 117-128
Persistent link: https://www.econbiz.de/10009716745
Saved in:
39
Investigating the employee's perspective of customer delight
Barnes, Donald C.
;
Collier, Joel E.
;
Ponder, Nicole
; …
- In:
The journal of personal selling & sales management : JPSSM
33
(
2013
)
1
,
pp. 91-104
Persistent link: https://www.econbiz.de/10009716749
Saved in:
40
An empirical study on the impact of two types of goal orientation and salesperson perceived obsolescence on adaptive selling
Chai, Junwu
;
Zhao, Guangzhi
;
Babin, Barry J.
- In:
The journal of personal selling & sales management : JPSSM
32
(
2012
)
2
,
pp. 261-273
Persistent link: https://www.econbiz.de/10009552525
Saved in:
41
Bringing "social" into sales : the impact of salespeople's social media use on service behaviors and value creation
Agnihotri, Raj
;
Kothandaraman, Prabakar
;
Kashyp, Rajiv
; …
- In:
The journal of personal selling & sales management : JPSSM
32
(
2012
)
3
,
pp. 333-348
Persistent link: https://www.econbiz.de/10009579256
Saved in:
42
Relating social media technologies to performance : a capabilities-based perspective
Trainor, Kevin J.
- In:
The journal of personal selling & sales management : JPSSM
32
(
2012
)
3
,
pp. 317-331
Persistent link: https://www.econbiz.de/10009579259
Saved in:
43
Social media's influence on business-to-business sales performance
Rodriguez, Michael
;
Peterson, Robert M.
;
Krishnan, …
- In:
The journal of personal selling & sales management : JPSSM
32
(
2012
)
3
,
pp. 365-378
Persistent link: https://www.econbiz.de/10009580909
Saved in:
44
Hedging their bets : a longitudinal study of the trade-offs between task and contextual performance in a sales organization
Guidice, Rebecca M.
;
Mero, Neal P.
- In:
The journal of personal selling & sales management : JPSSM
32
(
2012
)
4
,
pp. 451-471
Persistent link: https://www.econbiz.de/10009680324
Saved in:
45
The role of top management in developing a customer-oriented sales force
Chakrabarty, Subhra
;
Brown, Gene
;
Widing, Robert E.
- In:
The journal of personal selling & sales management : JPSSM
32
(
2012
)
4
,
pp. 437-449
Persistent link: https://www.econbiz.de/10009680329
Saved in:
46
The moderating influence of organizational support on the development of salesperson job performance : can an organization provide too much support?
Stan, Simona
;
Evans, Kenneth R.
;
Arnold, Todd J.
; …
- In:
The journal of personal selling & sales management : JPSSM
32
(
2012
)
4
,
pp. 405-419
Persistent link: https://www.econbiz.de/10009680337
Saved in:
47
Organizational drivers of salespeople's customer orientation and selling orientation
Guenzi, Paolo
;
DeLuca, Luigi M.
;
Troilo, Gabriele
- In:
The journal of personal selling & sales management : JPSSM
31
(
2011
)
3
,
pp. 269-285
Persistent link: https://www.econbiz.de/10009270841
Saved in:
48
The ties that buy : the role of interfirm social contagion across customer accounts
Bowler, Wm. Matthew
;
Dahlstrom, Robert
;
Seevers, Matthew T.
- In:
The journal of personal selling & sales management : JPSSM
31
(
2011
)
1
,
pp. 7-20
Persistent link: https://www.econbiz.de/10008856949
Saved in:
49
The impact of contests on salespeople's customer orientation : an application of tournament theory
Poujol, Fanny Juliet
;
Tanner, John F.
- In:
The journal of personal selling & sales management : JPSSM
30
(
2010
)
1
,
pp. 33-46
Persistent link: https://www.econbiz.de/10003953632
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50
Special issue: Technology in business-to-consumer selling
2010
Persistent link: https://www.econbiz.de/10003981251
Saved in:
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