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Services marketing quarterly
SpringerLink / Bücher
90
Journal of retailing and consumer services
27
Gabler Edition Wissenschaft
21
Springer eBook Collection / Business and Economics
21
Journal of business research : JBR
18
Research
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13
Hamburger Schriften zur Marketingforschung
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Journal of marketing theory and practice
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
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Wissenschaftliche Arbeitspapiere / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
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Asia Pacific journal of marketing and logistics
8
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How to succeed in the digital age : strategies from 17 top managers
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Arbeitspapier / Universität Erlangen-Nürnberg, Betriebswirtschaftliches Institut, Lehrstuhl für Marketing
6
European journal of marketing : EJM
6
Harvard-Business-Manager : das Wissen der Besten
6
International journal of contemporary hospitality management
6
Journal of the Academy of Marketing Science
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Kundenmanagement & Electronic Commerce
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Schriftenreihe Studien zum Konsumentenverhalten
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Sport marketing quarterly : preferred journal of the Sport Marketing Association
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Exploring the rise of fandom in contemporary consumer culture
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ECONIS (ZBW)
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1
Linking relational benefits and customer loyalty : the mediating role of customer intimacy
Shukla, Mahendra Kumar
;
Pattnaik, Pinaki Nandan
- In:
Services marketing quarterly
41
(
2020
)
4
,
pp. 322-343
Persistent link: https://www.econbiz.de/10012607277
Saved in:
2
Applying transactional NPS for customer journey insight : case experiences and lessons learned
Følstad, Asbjørn
;
Kvale, Knut
- In:
Services marketing quarterly
39
(
2018
)
3
,
pp. 208-224
Persistent link: https://www.econbiz.de/10011940194
Saved in:
3
The effects of membership and demographics on consumer satisfaction and loyalty in service organizations
Daughtrey, Clayton L.
;
Vowles, Nicole S.
;
Black, Gregory S.
- In:
Services marketing quarterly
34
(
2013
)
4
,
pp. 292-308
Persistent link: https://www.econbiz.de/10010208604
Saved in:
4
Localization and customer retention for franchise service systems
Bodey, Kelli L.
;
Shao, Wei
;
Ross, Mitchell
- In:
Services marketing quarterly
38
(
2017
)
2
,
pp. 100-114
Persistent link: https://www.econbiz.de/10011756682
Saved in:
5
Measuring exercise involvement among fitness centers' members : is it related with their satisfaction?
Tsitskari, Efi
;
Quick, Shayne
;
Tsakiraki, Anastasia
- In:
Services marketing quarterly
35
(
2014
)
4
,
pp. 372-389
Persistent link: https://www.econbiz.de/10010465653
Saved in:
6
Customer loyalty in the ADSL services market in Spain : background and moderating effects
Miranda, F. Javier
;
Rubio, Sergio
;
Chamorro, Antonio
- In:
Services marketing quarterly
35
(
2014
)
1
,
pp. 19-36
Persistent link: https://www.econbiz.de/10010346098
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