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Kundenwert
2,494
Customer value
2,421
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1,429
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609
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609
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549
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259
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42
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16
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Ko, Eunju
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11
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10
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10
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9
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Escuela de Graduados en Administración Pública y Políticas Públicas (EGAP), Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM)
12
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9
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Journal of business research : JBR
86
Industrial marketing management : the international journal for industrial and high-tech firms
83
Journal of retailing and consumer services
48
SpringerLink / Bücher
35
International journal of hospitality management
31
The service industries journal
28
The journal of business & industrial marketing
27
Journal of marketing
26
Journal of the Academy of Marketing Science
25
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18
Marketing theory
18
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18
Journal of service research : JSR
17
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
17
Gabler Edition Wissenschaft
16
International journal of contemporary hospitality management
16
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
16
Journal of revenue and pricing management
16
Journal of service management
16
Journal of strategic marketing
16
Handbook of research on customer equity in marketing
14
Journal of marketing research : JMR
14
Service business
13
Technological forecasting & social change : an international journal
13
The journal of product & brand management
13
Tourism management : research, policies, practice
13
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
12
Marketing Working Papers
12
Creating and managing superior customer value
11
Harvard business review : HBR
11
Innovation in pricing : contemporary theories and best practices
11
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
11
Business horizons
10
International journal of electronic customer relationship management : IJECRM
10
Journal of marketing analytics : JMA
10
Springer eBook Collection / Business and Economics
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
European journal of marketing : EJM
9
European management journal
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International journal of services and operations management
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ECONIS (ZBW)
2,452
RePEc
89
USB Cologne (EcoSocSci)
66
EconStor
14
BASE
8
Other ZBW resources
1
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1251
Social relations and environmental influence as a determinant of customer capital
Caputa, Wiesława
- In:
Oeconomia Copernicana
6
(
2015
)
2
,
pp. 109-128
Persistent link: https://www.econbiz.de/10011503303
Saved in:
1252
Building industrial brand equity by leveraging firm capabilities and co-creating value with customers
Zhang, Jing
;
Jiang, Yanxin
;
Shabbir, Rizwan
;
Du, Mingfei
- In:
Industrial marketing management : the international …
51
(
2015
),
pp. 47-58
Persistent link: https://www.econbiz.de/10011422733
Saved in:
1253
Referral programs, customer value, and the relevance of dyadic characteristics
Armelini, Guillermo
;
Barrot, Christian
;
Becker, Jan U.
- In:
International journal of research in marketing : IJRM ; …
32
(
2015
)
4
,
pp. 449-452
Persistent link: https://www.econbiz.de/10011428954
Saved in:
1254
From minnows to whales : an empirical study of purchase behavior in freemium social games
Shi, Savannah Wei
;
Xia, Mu
;
Huang, Yun
- In:
International journal of electronic commerce : IJEC
20
(
2015/16
)
2
,
pp. 177-207
Persistent link: https://www.econbiz.de/10011434027
Saved in:
1255
An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.
;
Shainesh, G.
;
Sharma, Anand K.
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
Saved in:
1256
Differentiation value through services in a manufacturer's delivery chain
Huttu, Essi
;
Martinsuo, Miia
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 763-782
Persistent link: https://www.econbiz.de/10011439950
Saved in:
1257
An examination of the online service-profit chain
Bressolles, Grégory
;
Durrieu, Francois
;
Deans, Kenneth R.
- In:
International journal of retail & distribution management
43
(
2015
)
8
,
pp. 727-751
Persistent link: https://www.econbiz.de/10011443498
Saved in:
1258
Relating brand equity and customer equity : an exploratory study
Romero, Jaime
;
Yagüe Guillén, María Jésus
- In:
International journal of market research : JMRS ; the …
57
(
2015
)
4
,
pp. 631-651
Persistent link: https://www.econbiz.de/10011443609
Saved in:
1259
Consumer value co-creation in online business : the case of global travel services
Smaliukiene, Rasa
;
Lai, Chi-Shiun
;
Sizovaite, Indre
- In:
Journal of business economics and management
16
(
2015
)
2
,
pp. 325-339
Persistent link: https://www.econbiz.de/10011515954
Saved in:
1260
Demand chain management : enhancing customer lifetime value through integration of marketing and supply chain management
Madhani, Pankaj M.
- In:
The IUP journal of business strategy : IJBS
12
(
2015
)
3
,
pp. 7-26
Persistent link: https://www.econbiz.de/10011412145
Saved in:
1261
Using graph theory to value paying and nonpaying customers in a social network : linking customer lifetime value to word-of-mouth social value
Green, Teegan Courtney Clare
;
Hartley, Nicole
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
4
,
pp. 301-320
Persistent link: https://www.econbiz.de/10011412354
Saved in:
1262
A time-based analysis of changing consumer values in India
Parthasarathy, Madhavan
;
Lane, Vicky
- In:
Journal of Indian business research
7
(
2015
)
3
,
pp. 271-291
Persistent link: https://www.econbiz.de/10011413301
Saved in:
1263
Value co-creation processes : early stages of value chains involving high-tech business markets : Samsung-Qualcomm semiconductor foundry businesses
Park, Changhyun
;
Lee, Heesang
- In:
Journal of business-to-business marketing
22
(
2015
)
3
,
pp. 229-252
Persistent link: https://www.econbiz.de/10011413362
Saved in:
1264
Understanding the relationships of servicescape, value, image, pleasure, and behavioral intentions among hotel customers
Dedeoğlu, Bekir Bora
;
Kucukergin, Kemal Gurkan
; …
- In:
Journal of travel and tourism marketing
32
(
2015
),
pp. 42-61
Persistent link: https://www.econbiz.de/10011416136
Saved in:
1265
New approach to customer segmentation based on changes in customer value
Hosseini, Monireh
;
Shabani, Mostafa
- In:
Journal of marketing analytics : JMA
3
(
2015
)
3
,
pp. 110-121
Persistent link: https://www.econbiz.de/10011416878
Saved in:
1266
Customer lifetime valuation using real options analysis
Koosha, Hamidreza
;
Albadvi, Amir
- In:
Journal of marketing analytics : JMA
3
(
2015
)
3
,
pp. 122-134
Persistent link: https://www.econbiz.de/10011416879
Saved in:
1267
Stickiness : the value of saved money
Sikkel, Dirk
;
Meer, Geoffrey J. L. van
- In:
Journal of marketing analytics : JMA
3
(
2015
)
3
,
pp. 147-158
Persistent link: https://www.econbiz.de/10011416884
Saved in:
1268
Determining value in a complex service setting
Plewa, Carolin
;
Sweeney, Jillian C.
;
Michayluk, David
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
5
,
pp. 568-591
Persistent link: https://www.econbiz.de/10011417693
Saved in:
1269
Customer-dominant logic : foundations and implications
Heinonen, Kristina
;
Strandvik, Tore
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 472-484
Persistent link: https://www.econbiz.de/10011418348
Saved in:
1270
Value creation : an internal customers’ perspective
Grace, Debra
;
Lo Iacono, Joseph
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 560-570
Persistent link: https://www.econbiz.de/10011418369
Saved in:
1271
Assessing customers' perceived value of the online channel of multichannel retailers : a two country examination
Carlson, Jamie
;
O'Cass, Aron
;
Ahrholdt, Dennis C.
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 90-102
Persistent link: https://www.econbiz.de/10011388091
Saved in:
1272
Performance management using a value-based customer-centered model
Abdolvand, Neda
;
Albadvi, Amir
;
Aghdasi, Mohammad
- In:
International journal of production research
53
(
2015
)
18
,
pp. 5472-5483
Persistent link: https://www.econbiz.de/10011391658
Saved in:
1273
Everyone loves a secret : why consumers value marketing secrets
Mills, Adam J.
- In:
Business horizons
58
(
2015
)
6
,
pp. 643-649
Persistent link: https://www.econbiz.de/10011392840
Saved in:
1274
On customer value propositions facilitating technology commercialization in new technology-based firms
Kirchberger, Markus
-
2015
Persistent link: https://www.econbiz.de/10011397114
Saved in:
1275
Modeling the number of insureds' cars using queuing theory
Boucher, Jean-Philippe
;
Couture-Piché, Guillaume
- In:
Insurance / Mathematics & economics
64
(
2015
),
pp. 67-76
Persistent link: https://www.econbiz.de/10011397940
Saved in:
1276
Business value of partner's IT intensity : value co-creation and appropriation between customers and suppliers
Setia, Pankaj
;
Richardson, Vernon J.
;
Smith, Rodney J.
- In:
Electronic markets : the international journal on …
25
(
2015
)
4
,
pp. 283-298
Persistent link: https://www.econbiz.de/10011553043
Saved in:
1277
An assessment of customer shared value in the restaurant industry : a survey from Sweden
Drozdz, Sebastian
;
Dufwa, Marcus
;
Meconnen, Robiel
; …
- In:
Theoretical and applied economics : GAER review
22
(
2015
)
4
,
pp. 85-98
Persistent link: https://www.econbiz.de/10011559309
Saved in:
1278
Applying the choosing by advantages method to select the optimal contract type for road maintenance
Haapasalo, Harri
;
Aapaoja, Aki
;
Björkman, Sami
; …
- In:
International journal of procurement management
8
(
2015
)
6
,
pp. 643-665
Persistent link: https://www.econbiz.de/10011593637
Saved in:
1279
Can the customer's value co-creation behavior be measured? : validating a measurement scale based on the customer's perspective
Vega Vázquez, Manuela
;
Revilla Camacho, Maria Angeles
; …
- In:
Revue Gestion 2000 : management & prospective
32
(
2015
)
2
,
pp. 33-47
Persistent link: https://www.econbiz.de/10011891105
Saved in:
1280
Evaluate and understand customer lifetime duration : an example from telecom
Wang, Chao
;
Dalla Pozza, Ilaria
- In:
Revue Gestion 2000 : management & prospective
32
(
2015
)
2
,
pp. 79-101
Persistent link: https://www.econbiz.de/10011891122
Saved in:
1281
Enhancing customer lifetime value in fast fashion retailing with RFID initiatives
Madhani, Pankaj M.
- In:
International journal of business and globalisation : IJBG
15
(
2015
)
2
,
pp. 205-237
Persistent link: https://www.econbiz.de/10011574658
Saved in:
1282
Customer value modelling in the energy market and a practical application for marketing decision making
Lhoest-Snoeck, Sietske
;
Nierop, Johannes Erjen Maurice van
- In:
International journal of electronic customer …
9
(
2015
)
1
,
pp. 1-32
Persistent link: https://www.econbiz.de/10011575143
Saved in:
1283
The impact of customer experience and perceived value on sustainable social relationship in blogs : an empirical study
Chen, Shih-Chih
;
Lin, Chieh-Peng
- In:
Technological forecasting & social change : an …
96
(
2015
),
pp. 40-50
Persistent link: https://www.econbiz.de/10011532118
Saved in:
1284
Understanding business customer value in a retail environment : a scale development study
Ney, Benjamin
;
Whitaker, Darlene
;
Zentes, Joachim
- In:
The international review of retail, distribution and …
25
(
2015
)
5
,
pp. 460-472
Persistent link: https://www.econbiz.de/10011534041
Saved in:
1285
Customer knowledge in (co)creation of product : a case study of IKEA
Koniorczyk, Grażyna
- In:
Journal of economics & management
22
(
2015
)
4
,
pp. 107-120
Persistent link: https://www.econbiz.de/10011534384
Saved in:
1286
Customer expansion processes mediating by knowledge from customer in the Jordanian telecommunication sector to achieve customer profitability
Alhawari, Samer
- In:
International journal of e-entrepreneurship and …
5
(
2015
)
1
,
pp. 15-31
Persistent link: https://www.econbiz.de/10011372759
Saved in:
1287
The importance of customer equity and branding : a research note
Martin, Gillian Coote
- In:
Journal of business & economics research
13
(
2015
)
3
,
pp. 153-154
Persistent link: https://www.econbiz.de/10011372847
Saved in:
1288
Predicting customer churn from valuable B2B customers in the logistics industry : a case study
Chen, Kuanchin
;
Hu, Ya-Han
;
Hsieh, Yi-Cheng
- In:
Information systems and e-business management : ISeB
13
(
2015
)
3
,
pp. 475-494
Persistent link: https://www.econbiz.de/10011373599
Saved in:
1289
What's mine, is yours? : exploring the diffusion of co-creation expertise in organizations
Krämer, Katja C.
-
2015
Persistent link: https://www.econbiz.de/10011334053
Saved in:
1290
Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.
;
Danaher, Tracey S.
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
Saved in:
1291
The transformative value of a service experience
Blocker, Christopher P.
;
Barrios, Andrés
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 265-283
Persistent link: https://www.econbiz.de/10011336512
Saved in:
1292
Maximizing customer equity subject to capacity constraints
Klein, Robert
;
Kolb, Johannes
- In:
Omega : the international journal of management science
55
(
2015
),
pp. 111-125
Persistent link: https://www.econbiz.de/10011338645
Saved in:
1293
The relational context of creating customer portfolio analyses
Rudawska, Edyta
- In:
Acta scientiarum polonorum / Oeconomia : czasopismo …
14
(
2015
)
2
,
pp. 143-152
Persistent link: https://www.econbiz.de/10011339363
Saved in:
1294
Identifying consumer value co-created through social support within online health communities
Loane, Susan Stewart
;
Webster, Cynthia M.
; …
- In:
Journal of macromarketing : examining the interactions …
35
(
2015
)
3
,
pp. 353-367
Persistent link: https://www.econbiz.de/10011339729
Saved in:
1295
Assessing value co-creation and value capture potential in services : a management framework
Töytäri, Pekka
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
2
,
pp. 254-274
Persistent link: https://www.econbiz.de/10011279602
Saved in:
1296
Empirically testable sources and implications of clumpiness
Zhang, Yao
;
Bradlow, Eric T.
;
Small, Dylan S.
- In:
Marketing science : the marketing journal of the …
34
(
2015
)
2
,
pp. 215-217
Persistent link: https://www.econbiz.de/10010515905
Saved in:
1297
Commentary on "Predicting customer value using clumpiness from RFM to RFMC"
Rao, Vithala R.
- In:
Marketing science : the marketing journal of the …
34
(
2015
)
2
,
pp. 213-215
Persistent link: https://www.econbiz.de/10010515910
Saved in:
1298
Commentary on "Predicting customer value using clumpiness"
Kumar, Vineet
;
Srinivasan, Kannan
- In:
Marketing science : the marketing journal of the …
34
(
2015
)
2
,
pp. 209-213
Persistent link: https://www.econbiz.de/10010515915
Saved in:
1299
Predicting customer value using clumpiness : from RFM to RFMC
Zhang, Yao
;
Bradlow, Eric T.
;
Small, Dylan S.
- In:
Marketing science : the marketing journal of the …
34
(
2015
)
2
,
pp. 195-208
Persistent link: https://www.econbiz.de/10010515923
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1300
Using service logic to redefine exchange in terms of customer and supplier participation
Pires, Guilherme D.
;
Dean, Alison
;
Rehman, Muqqadas
- In:
Journal of business research : JBR
68
(
2015
)
5
,
pp. 952-932
Persistent link: https://www.econbiz.de/10010516678
Saved in:
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