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Dienstleistungsforschung und Dienstleistungspolitik : eine Bestandsaufnahme internationaler Literatur zu service science und service work
Birken, Thomas
;
Dunkel, Wolfgang
-
2013
Persistent link: https://www.econbiz.de/10010189957
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Service work and service workers : exploring the dynamics of front-line service encounters
Ogbonna, Emmanuel
- In:
Reassessing the employment relationship
,
(pp. 375-400)
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2011
Persistent link: https://www.econbiz.de/10008859627
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