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Dienstleistungssektor
267
Service industry
267
Innovation
49
Innovation management
39
Innovationsmanagement
39
Services
35
Dienstleistung
34
Dienstleistungsqualität
31
Service quality
31
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18
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17
Produktivität
17
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15
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Konsumentenverhalten
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267
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267
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Williams, Colin C.
8
Altinay, Levent
6
Ribeiro Soriano, Domingo
4
Daniels, Peter W.
3
Horodnic, Ioana Alexandra
3
Kraus, Sascha
3
Mas-Verdu, Francisco
3
Rayburn, Steven W.
3
Rubalcaba-Bermejo, Luis
3
Serrasqueiro, Zélia M.
3
Stare, Metka
3
Akehurst, Gary
2
Alkire, Linda
2
Apfelthaler, Gerhard
2
Backhouse, Chris J.
2
Beyers, William B.
2
Caselli, Gian Paolo
2
Chaston, Ian
2
Djellal, Faridah
2
Fisk, Raymond P.
2
Gallouj, Fai͏̈z
2
Ghauri, Pervez N.
2
Gomes, Carlos Francisco
2
Hofmeister, Johannes
2
Jaaron, Ayham A. M.
2
Jaklič, Andreja
2
Kautonen, Mika
2
Kayaoglu, Aysegul
2
Kedir, Abbi Mamo
2
Lee, Sang M.
2
Lings, Ian
2
Maroto Sánchez, Andrés
2
Maçãs Nunes, Paulo J.
2
Meer, Robert van der
2
Montoro-Sanchez, Angeles
2
Nätti, Satu
2
Ortiz-de-Urbina-Criado, Marta
2
Pastrello, Gabriele
2
Pla-Barber, José
2
Rendtorff, Jacob Dahl
2
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The service industries journal
Journal of business research : JBR
91
The journal of services marketing
85
International journal of production economics
58
Journal of service management
58
Service business
58
SpringerLink / Bücher
56
Industrial marketing management : the international journal for industrial and high-tech firms
51
Journal of service research : JSR
51
Journal of retailing and consumer services
45
International journal of services technology and management
41
Structural change and economic dynamics : SC+ED
38
NBER working paper series
35
International journal of services and operations management
33
Regional studies
33
Discussion paper
31
European journal of operational research : EJOR
30
International journal of hospitality management
30
The journal of business & industrial marketing
30
Policy research working paper : WPS
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
Services marketing quarterly
28
Journal of service research
27
Research policy : policy, management and economic studies of science, technology and innovation
27
ZEW discussion papers
26
Discussion paper / Centre for Economic Policy Research
25
International journal of innovation management
25
NBER Working Paper
25
The international journal of human resource management
25
Discussion paper series / IZA
24
Economics of innovation and new technology
24
Technological forecasting & social change : an international journal
24
Working paper
24
World Bank Policy Research Working Paper
24
International journal of services, economics and management
23
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
22
Springer eBook Collection
22
Working paper / National Bureau of Economic Research, Inc.
22
Papeles de economía española
21
RIETI discussion paper
21
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ECONIS (ZBW)
267
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1
Revisiting the undeclared service economy as a dual labour market : lessons from a 2019 Eurobarometer survey
Williams, Colin C.
;
Kayaoglu, Aysegul
- In:
The service industries journal
43
(
2023
)
13/14
,
pp. 940-961
Persistent link: https://www.econbiz.de/10014338626
Saved in:
2
Forty years of the Service Industries Journal : a bibliometric review
Viglia, Giampaolo
;
Kumar, Satish
;
Pandey, Nitesh
; …
- In:
The service industries journal
42
(
2022
)
1/2
,
pp. 1-20
Persistent link: https://www.econbiz.de/10013167398
Saved in:
3
The missing link between analytics readiness and service firm performance
Auh, Seigyoung
;
Mengüç, Bülent
;
Sainam, Preethika
; …
- In:
The service industries journal
42
(
2022
)
3/4
,
pp. 148-177
Persistent link: https://www.econbiz.de/10013167416
Saved in:
4
A classification scheme for productivity management in e-commerce services
Lira, Elisa Granha
;
Torres Júnior, Noel
;
Santos, …
- In:
The service industries journal
43
(
2023
)
13/14
,
pp. 1010-1033
Persistent link: https://www.econbiz.de/10014338664
Saved in:
5
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
Saved in:
6
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
Saved in:
7
Test of a sequential mediation model of green management innovation
Karatepe, Osman M.
;
Dahleez, Khalid
;
Jaffal, Tahani
; …
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 312-335
Persistent link: https://www.econbiz.de/10014321586
Saved in:
8
Employer perspectives on undeclared work in the service sector : impacts and policy responses
Horodnic, Ioana Alexandra
;
Williams, Colin C.
; …
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 358-377
Persistent link: https://www.econbiz.de/10014321589
Saved in:
9
Hospitality as the bridge : advancing transformative service research towards human flourishing
Mody, Makarand Amrish
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 423-453
Persistent link: https://www.econbiz.de/10014321599
Saved in:
10
Services purchase from the informal economy using digital platforms
Horodnic, Ioana Alexandra
;
Williams, Colin C.
;
Apetrei, …
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 854-874
Persistent link: https://www.econbiz.de/10014321629
Saved in:
11
Unifying technology and people : revisiting service in a digitally transformed world
Kandampully, Jay
;
Bilgihan, Anil
;
Li, Daisy K.
- In:
The service industries journal
42
(
2022
)
1/2
,
pp. 21-41
Persistent link: https://www.econbiz.de/10013167400
Saved in:
12
Qualitative analysis of big data in the service sectors
Huang, Chun Che
;
Liang, Wen Yau
;
Wen, Dan-Wei
;
Ting, Ping-Ho
- In:
The service industries journal
42
(
2022
)
3/4
,
pp. 206-224
Persistent link: https://www.econbiz.de/10013167419
Saved in:
13
Leadership, green innovation, and green creativity : a systematic review
Arici, Hasan Evrim
;
Uysal, Muzaffer
- In:
The service industries journal
42
(
2022
)
5/6
,
pp. 280-320
Persistent link: https://www.econbiz.de/10013167429
Saved in:
14
Creativity in the competitive service environment
2022
Persistent link: https://www.econbiz.de/10013167446
Saved in:
15
Impact of overseas M&As on Chinese service enterprises' market value
Lu, Hao
;
Hong, Jin
;
Chen, Qiong
;
Deng, Ping
- In:
The service industries journal
42
(
2022
)
15/16
,
pp. 1256-1276
Persistent link: https://www.econbiz.de/10013466710
Saved in:
16
Theories, constructs, and methodologies to study COVID-19 in the service industries
Cambra-Fierro, Jesús
;
Gao, Lily
;
Melero-Polo, Iguácel
; …
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 551-582
Persistent link: https://www.econbiz.de/10013362134
Saved in:
17
Combining strategies for high service productivity with successful service innovation
Hofmeister, Johannes
;
Schneider, Malte H. G.
;
Kanbach, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 948-971
Persistent link: https://www.econbiz.de/10013362159
Saved in:
18
The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective
Castillo, Daniela
;
Canhoto, Ana Isabel Domingos
;
Said, …
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 900-925
Persistent link: https://www.econbiz.de/10012695298
Saved in:
19
Modeling revenge and avoidance in the mobile service industry : moderation role of technology anxiety
Hsu, Li-Chun
;
Wang, Kai-Yu
;
Chih, Wen-Hai
;
Lin, Wei-Ching
- In:
The service industries journal
41
(
2021
)
15/16
,
pp. 1029-1052
Persistent link: https://www.econbiz.de/10012695309
Saved in:
20
Relational bonds, customer engagement, and service quality
Chang, Chia-Wen
;
Huang, Heng-Chiang
;
Wang, Shih-Ju
;
Lee, Han
- In:
The service industries journal
41
(
2021
)
5/6
,
pp. 330-354
Persistent link: https://www.econbiz.de/10012498577
Saved in:
21
Drivers for innovation in KIBS : evidence from Russia
Chichkanov, Nikolay
;
Miles, Ian D.
;
Belousova, Veronika
- In:
The service industries journal
41
(
2021
)
7/8
,
pp. 489-511
Persistent link: https://www.econbiz.de/10012586704
Saved in:
22
Local service industry and tourism development through the global trade and infrastructure project of the New Silk Road : the example of Georgia
Pechlaner, Harald
;
Thees, Hannes
;
Manske-Wang, Wei
; …
- In:
The service industries journal
41
(
2021
)
7/8
,
pp. 553-579
Persistent link: https://www.econbiz.de/10012586708
Saved in:
23
The Silk Road and the service Industries
Gursoy, Dogan
(
ed.
);
Altinay, Levent
(
ed.
)
-
2021
Persistent link: https://www.econbiz.de/10012586863
Saved in:
24
Transformative service research and COVID-19 : editorial
Prentice, Catherine
;
Altinay, Levent
;
Woodside, Arch G.
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 1-8
Persistent link: https://www.econbiz.de/10012483661
Saved in:
25
Resilience building in service firms during and post COVID-19
Huang, Arthur
;
Jahromi, Melissa Farboudi
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 138-167
Persistent link: https://www.econbiz.de/10012483667
Saved in:
26
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
27
Different channels for different services : information sources for services with search, experience and credence attributes
Chocarro, Raquel
;
Cortinas, Monica
;
Villanueva, Maria Luisa
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 261-284
Persistent link: https://www.econbiz.de/10012483672
Saved in:
28
Mapping new service development : a review and synthesis of literature
Kitsios, Fotis
;
Kamariotou, Maria
- In:
The service industries journal
40
(
2020
)
9/10
,
pp. 682-704
Persistent link: https://www.econbiz.de/10012260326
Saved in:
29
Do high-performance work systems always help to retain employees or is there a dark side?
Behravesh, Elaheh
;
Tanova, Cem
;
Abubakar, A. Mohammed
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 825-845
Persistent link: https://www.econbiz.de/10012260356
Saved in:
30
Trust theory and customer services research : theoretical review and synthesis
Isaeva, Neve
;
Gruenewald, Kira
;
Saunders, Mark
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1031-1063
Persistent link: https://www.econbiz.de/10012403816
Saved in:
31
The genealogy of service innovation : the research field tells its own story
Moreira, Marina Figueiredo
;
Kuk, George
;
Guimaraes, …
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1064-1086
Persistent link: https://www.econbiz.de/10012403817
Saved in:
32
COVID-19 and undeclared work : impacts and policy responses in Europe
Williams, Colin C.
;
Kayaoglu, Aysegul
- In:
The service industries journal
40
(
2020
)
13/14
,
pp. 914-931
Persistent link: https://www.econbiz.de/10012292978
Saved in:
33
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
34
Profitability and persistency in the service industry : the case of QISMUT+3
Faizulayev, Alimshan
;
Bektas, Eralp
;
Abdul Ghafar Ismail
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 290-314
Persistent link: https://www.econbiz.de/10012208538
Saved in:
35
The two-way integration between manufacturing and services
Di Berardino, Claudio
;
Onesti, Gianni
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 337-357
Persistent link: https://www.econbiz.de/10012208555
Saved in:
36
Workplace gossip and frontline employees' proactive service performance
Tian, Qi-tao
;
Song, Yang
;
Kwan, Ho Kwong
;
Li, Xue
- In:
The service industries journal
39
(
2019
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10012203241
Saved in:
37
Relations between technological and non-technological innovations in the service sector
González-Blanco, Jennifer
;
Coca Pérez, José Luís
; …
- In:
The service industries journal
39
(
2019
)
2
,
pp. 134-153
Persistent link: https://www.econbiz.de/10012203252
Saved in:
38
Global refugee crisis and the service industries
Paraskevas, Alexandros
;
Brookes, Maureen
;
Altinay, Levent
- In:
The service industries journal
39
(
2019
)
9/10
,
pp. 663-667
Persistent link: https://www.econbiz.de/10012204766
Saved in:
39
Global Refugee Crisis and the Service Industries
2019
Persistent link: https://www.econbiz.de/10012204772
Saved in:
40
The global refugee crisis : how can transformative service researchers help?
Alkire, Linda
;
Fisk, Raymond P.
- In:
The service industries journal
39
(
2019
)
9/10
,
pp. 684-700
Persistent link: https://www.econbiz.de/10012204778
Saved in:
41
Innovation source, advancement stage and company stock returns
Szutowski, Dawid
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 925-942
Persistent link: https://www.econbiz.de/10012205905
Saved in:
42
Fostering sustainable performance in services through systems thinking
Jaaron, Ayham A. M.
;
Backhouse, Chris J.
- In:
The service industries journal
39
(
2019
)
15/16
,
pp. 1072-1098
Persistent link: https://www.econbiz.de/10012207448
Saved in:
43
Labour productivity in M&As : industry sector vs. services sector
Rozen-Bakher, Ziva
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1043-1066
Persistent link: https://www.econbiz.de/10011977440
Saved in:
44
Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney
;
Alkire, Linda
;
Rayburn, Steven W.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
Saved in:
45
Syrian Refugees and their re-entry to "normality" : the role of service industries
Shneikat, Belal
;
Ryan, Chris
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 201-227
Persistent link: https://www.econbiz.de/10011848073
Saved in:
46
Examining human resource practice outcomes and service innovation
Okoe, Abednego Feehi
;
Boateng, Henry
;
Narteh, Bedman
; …
- In:
The service industries journal
38
(
2018
)
7/8
,
pp. 431-445
Persistent link: https://www.econbiz.de/10011880824
Saved in:
47
Comparison of merger and acquisition (M&A) success in horizontal, vertical and conglomerate M&As : industry sector vs. services sector
Rozen-Bakher, Ziva
- In:
The service industries journal
38
(
2018
)
7/8
,
pp. 492-518
Persistent link: https://www.econbiz.de/10011880833
Saved in:
48
Operationalisation of service innovation : a systems thinking approach
Jaaron, Ayham A. M.
;
Backhouse, Chris J.
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 561-583
Persistent link: https://www.econbiz.de/10011880848
Saved in:
49
Exploring antecedents of customer citizenship behaviors in services
Choi, Laee
;
Lotz, Sherry L.
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 607-628
Persistent link: https://www.econbiz.de/10011880867
Saved in:
50
Special issue: services industries and the informal economy
Kedir, Abbi Mamo
(
ed.
);
Williams, Colin C.
(
ed.
); …
-
2018
Persistent link: https://www.econbiz.de/10011884592
Saved in:
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