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~isPartOf:"International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA"
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Dienstleistungssektor
22
Service industry
22
Dienstleistung
9
Services
9
Business services
8
Unternehmensdienstleistung
8
Dienstleistungsqualität
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
The service industries journal
267
Journal of business research : JBR
91
The journal of services marketing
85
SpringerLink / Bücher
75
Service business
61
International journal of production economics
58
Journal of service management
58
Industrial marketing management : the international journal for industrial and high-tech firms
51
Journal of service research : JSR
51
Journal of retailing and consumer services
45
International journal of services technology and management
42
Structural change and economic dynamics : SC+ED
38
NBER working paper series
35
Discussion paper
34
International journal of services and operations management
33
Regional studies
33
European journal of operational research : EJOR
30
International journal of hospitality management
30
The journal of business & industrial marketing
30
Policy research working paper : WPS
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
ifo Schnelldienst
29
Services marketing quarterly
28
Ifo Schnelldienst
27
Journal of service research
27
Research policy : policy, management and economic studies of science, technology and innovation
27
ZEW discussion papers
27
Discussion paper / Centre for Economic Policy Research
25
International journal of innovation management
25
NBER Working Paper
25
Springer eBook Collection
25
The international journal of human resource management
25
Discussion paper series / IZA
24
Economics of innovation and new technology
24
Technological forecasting & social change : an international journal
24
Working paper
24
World Bank Policy Research Working Paper
24
International journal of services, economics and management
23
Working paper / National Bureau of Economic Research, Inc.
23
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ECONIS (ZBW)
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1
Capability antecedents and performance outcomes of servitization : differences between basic and advanced services
Sousa, Rui
;
Silveira, Giovani J. C. da
- In:
International journal of operations & production …
37
(
2017
)
4
,
pp. 444-467
Persistent link: https://www.econbiz.de/10011661449
Saved in:
2
Can you put too much on your plate? : uncertainty exposure in servitized triads
Kreye, Melanie E.
- In:
International journal of operations & production …
37
(
2017
)
12
,
pp. 1722-1740
Persistent link: https://www.econbiz.de/10011814716
Saved in:
3
A quality system's impact on the service experience
Smith, Jeffery
;
Anderson, Sidney
;
Fox, Gavin
- In:
International journal of operations & production …
37
(
2017
)
12
,
pp. 1817-1839
Persistent link: https://www.econbiz.de/10011814762
Saved in:
4
The reconfiguration of service production systems in response to offshoring : a practice theory perspective
Brandl, Kristen
;
Mol, Michael J.
;
Petersen, Bent
- In:
International journal of operations & production …
37
(
2017
)
9
,
pp. 1246-1264
Persistent link: https://www.econbiz.de/10011779020
Saved in:
5
Service fitness ladders : improving business performance in low cost and differentiated markets
Hill, Alex
;
Cuthbertson, Richard
;
Laker, Benjamin
; …
- In:
International journal of operations & production …
37
(
2017
)
10
,
pp. 1266-1303
Persistent link: https://www.econbiz.de/10011779041
Saved in:
6
Exploring modularity in services: cases from tourism
Avlonitis, Viktor
;
Hsuan Mikkola, Juliana
- In:
International journal of operations & production …
37
(
2017
)
6
,
pp. 771-790
Persistent link: https://www.econbiz.de/10011702232
Saved in:
7
Manufacturer-supplier relationships and service performance in service triads
Karatzas, Antonios
;
Johnson, Mark
;
Bastl, Marko
- In:
International journal of operations & production …
37
(
2017
)
7
,
pp. 950-969
Persistent link: https://www.econbiz.de/10011702683
Saved in:
8
Determinants of quality and efficiency performance in service operations
Jayaram, Jayanth
;
Xu, Kefeng
- In:
International journal of operations & production …
36
(
2016
)
3
,
pp. 265-285
Persistent link: https://www.econbiz.de/10011558879
Saved in:
9
Service decomposition : a conceptual analysis of modularizing services
Eissens-van der Laan, Monique
;
Broekhuis, Manda
; …
- In:
International journal of operations & production …
36
(
2016
)
3
,
pp. 308-331
Persistent link: https://www.econbiz.de/10011558887
Saved in:
10
Human capital, service innovation advantage, and business performance : the moderating roles of dynamic and competitive environments
Prajogo, Daniel
;
Oke, Adegoke
- In:
International journal of operations & production …
36
(
2016
)
9
,
pp. 974-994
Persistent link: https://www.econbiz.de/10011566437
Saved in:
11
Is lean service promising? : a socio-technical perspective
Hadid, Wael
;
Mansouri, S. Afshin
;
Gallear, David
- In:
International journal of operations & production …
36
(
2016
)
6
,
pp. 618-642
Persistent link: https://www.econbiz.de/10011530519
Saved in:
12
Service embeddedness and its role in a firm's internationalisation process : an Australian perspective
Jack, Robert
;
Saber, Sharif N. as-
;
Edwards, Ron
- In:
International journal of operations & production …
35
(
2015
)
3
,
pp. 346-369
Persistent link: https://www.econbiz.de/10010532136
Saved in:
13
Why do servitized firms fail? : a risk-based explanation
Benedettini, Ornella
;
Neely, Andy D.
;
Swink, Morgan
- In:
International journal of operations & production …
35
(
2015
)
6
,
pp. 946-979
Persistent link: https://www.econbiz.de/10011292953
Saved in:
14
Servitization and operations management : a service dominant-logic approach
Smith, Laura
;
Maull, Roger
;
Ng, Irene
- In:
International journal of operations & production …
34
(
2014
)
2
,
pp. 242-269
Persistent link: https://www.econbiz.de/10010249723
Saved in:
15
How lean are financial service companies really? : empirical evidence from a large scale study in Germany
Leyer, Michael
;
Moormann, Jürgen
- In:
International journal of operations & production …
34
(
2014
)
11
,
pp. 1366-1388
Persistent link: https://www.econbiz.de/10010436241
Saved in:
16
New service development : managing the dynamic between services and operations resources
Santos, Juliana
;
Spring, Martin
- In:
International journal of operations & production …
33
(
2013
)
7
,
pp. 800-827
Persistent link: https://www.econbiz.de/10010196572
Saved in:
17
An instrument for assessing lean service adoption
Malmbrandt, Malin
;
Åhlström, Pär
- In:
International journal of operations & production …
33
(
2013
)
9
,
pp. 1131-1165
Persistent link: https://www.econbiz.de/10010200813
Saved in:
18
Enterprise imaging : representing complex multi-organizational service enterprises
Mills, John
;
Purchase, Valerie C.
;
Parry, Glenn
- In:
International journal of operations & production …
33
(
2013
)
2
,
pp. 159-180
Persistent link: https://www.econbiz.de/10009722443
Saved in:
19
The servitization of manufacturing : a systematic literature review of interdependent trends
Lightfoot, Howard
;
Baines, Tim
;
Smart, Palin
- In:
International journal of operations & production …
33
(
2013
)
11/12
,
pp. 1408-1434
Persistent link: https://www.econbiz.de/10010232761
Saved in:
20
Service innovation and performance in SMEs
McDermott, Christopher M.
;
Prajogo, Daniel I.
- In:
International journal of operations & production …
32
(
2012
)
2
,
pp. 216-237
Persistent link: https://www.econbiz.de/10009515325
Saved in:
21
An exploratory study of strategic operations audit methods in services
Lillis, Bob
;
Szwejczewski, Marek
- In:
International journal of operations & production …
32
(
2012
)
11
,
pp. 1307-1336
Persistent link: https://www.econbiz.de/10009680821
Saved in:
22
Fitness map : a classification of internal strategic fit in service organisations
Hill, Alex
;
Cuthbertson, Richard
- In:
International journal of operations & production …
31
(
2011
)
9
,
pp. 991-1020
Persistent link: https://www.econbiz.de/10009376774
Saved in:
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