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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
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E-commerce
51
Electronic Commerce
51
Beziehungsmarketing
43
Relationship marketing
43
Online retailing
23
Online-Handel
23
Consumer behaviour
20
Konsumentenverhalten
20
Customer satisfaction
19
Kundenzufriedenheit
19
Dienstleistungsqualität
11
Service quality
11
Internet marketing
10
Online-Marketing
10
Confidence
7
Vertrauen
7
Website
6
Customer service
5
KMU
5
Kundenservice
5
SME
5
e-CRM
5
Internet
4
Marketing management
4
Marketingmanagement
4
Mobile communications
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customer satisfaction
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61
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61
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English
61
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Al-nassar, Bilal Ali Yaseen
2
Arsalan Najmi
2
Lee, Zui Chih
2
Abu-Shanab, Emad
1
Adebanjo, Dotun
1
Ahmad, Wasim
1
Ahmed, Waqar
1
Algharabat, Raed S.
1
Anagreh, Layla
1
Atchariyachanvanich, Kanokwan
1
Aziz, R. Abd El
1
Babgohari, Ali Zamani
1
Batenburg, Ronald
1
Bauman, Antonina A.
1
Boas, Vânia Vilas
1
Bodendorf, Freimut
1
Chang, Yao-wen
1
Chang, Younghoon
1
Chen, Tser-yieth
1
Cheng, F. F.
1
Chowdhury, Sanjit Roy
1
Chu, Ko-tsung
1
Chua, Alton Y. K.
1
Corbitt, Brian
1
Couto, João Pedro Almeida
1
Dwivedi, Sunita
1
Ellioon, A.
1
Esfidani, Mohammad R.
1
Esmaili, Ebrahim
1
Essawi, N. El
1
Farooq, Umar
1
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1
Feng, Cheng-min
1
Ford, John B.
1
Foroutan, Neda
1
Galbreath, Jeremy
1
Garcia-Diaz, Alberto
1
Gide, E.
1
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International journal of electronic customer relationship management : IJECRM
Journal of retailing and consumer services
428
Journal of business research : JBR
280
SpringerLink / Bücher
246
Electronic commerce research
213
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
161
Journal of internet commerce
150
International journal of electronic marketing and retailing : IJEMR
137
Information systems and e-business management : ISeB
135
Management science : journal of the Institute for Operations Research and the Management Sciences
130
Information systems research : ISR
129
International journal of business information systems : IJBIS
119
Journal of electronic commerce research : JECR
118
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
117
International journal of e-business research : an official publication of the Information Resources Management Association
111
NBER working paper series
111
International journal of electronic commerce : IJEC
109
European journal of operational research : EJOR
107
Electronic commerce research and applications
105
International journal of electronic business
105
International journal of production economics
104
Springer eBook Collection
103
Electronic markets : the international journal on networked business
94
Technological forecasting & social change : an international journal
94
Industrial marketing management : the international journal for industrial and high-tech firms
93
International journal of internet marketing and advertising : IJIMA
90
Journal of retailing
85
Premier reference source
85
Working paper / National Bureau of Economic Research, Inc.
84
Journal of management information systems : JMIS
81
NBER Working Paper
79
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
75
Annual series / Foreign Office : pres. to the both Houses of Parliament by command of His Majesty
74
Electronic markets : EM ; the international journal of electronic commerce and business media
74
Transportation research / E : an international journal
74
International journal of retail & distribution management
72
International journal of hospitality management
71
The international review of retail, distribution and consumer research
69
International journal of production research
66
Asia Pacific journal of marketing and logistics
63
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ECONIS (ZBW)
61
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1
The role of technical and relational factors in trust and predisposition for online commerce : digital markets and consumer perspective
Boas, Vânia Vilas
;
Sousa, Bruno
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 166-185
Persistent link: https://www.econbiz.de/10012939798
Saved in:
2
The study of predictors of online advertising influencing the web-based purchase intention of young consumers
Misra, Vaibhav
;
Dwivedi, Sunita
- In:
International journal of electronic customer …
14
(
2023
)
1
,
pp. 83-101
Persistent link: https://www.econbiz.de/10014309501
Saved in:
3
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
4
Role of e-service quality in articulating e-WOM : a serial mediation approach
Kaur, Baljit
- In:
International journal of electronic customer …
12
(
2020
)
4
,
pp. 309-325
Persistent link: https://www.econbiz.de/10012509247
Saved in:
5
Theoretical investigation of the antecedent role of review valence in building electronic customer relationships
Liu, Ran
;
Ford, John B.
;
Raajpoot, Nusser
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 187-202
Persistent link: https://www.econbiz.de/10014309474
Saved in:
6
Towards the analysis of e-CRM practices using an integrated fuzzy approach
Babgohari, Ali Zamani
;
Hamedi, Mahdie
;
Yazdi, …
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 272-293
Persistent link: https://www.econbiz.de/10014309481
Saved in:
7
A path to empower consumers' lookout : analysing the role of digital strategies on consumers' intention to buy from the perspective of TBP
Waheed, Abdul
;
Ahmad, Wasim
;
Syed, Nida
;
Farooq, Umar
; …
- In:
International journal of electronic customer …
13
(
2022
)
4
,
pp. 342-356
Persistent link: https://www.econbiz.de/10014309488
Saved in:
8
Factors affecting acceptance of the internet as a marketing intelligence tool among sales staff
Foroutan, Neda
;
Esfidani, Mohammad R.
- In:
International journal of electronic customer …
11
(
2017/18
)
2
,
pp. 142-157
Persistent link: https://www.econbiz.de/10011966913
Saved in:
9
Assessing channel quality to measure customers' outcome in online purchasing
Arsalan Najmi
;
Ahmed, Waqar
- In:
International journal of electronic customer …
11
(
2017/18
)
2
,
pp. 179-201
Persistent link: https://www.econbiz.de/10011966928
Saved in:
10
An empirical study of factors affecting customer loyalty in e-business : a predictive study in selected states of India
Mackasare, Swapnil
;
Chowdhury, Sanjit Roy
- In:
International journal of electronic customer …
11
(
2017/18
)
3
,
pp. 203-236
Persistent link: https://www.econbiz.de/10011966932
Saved in:
11
The impact of e-service quality and ease of use of e-customer relationship management : a study of mobile phone services in Jordan
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012939797
Saved in:
12
Understanding the impact of service convenience on customer satisfaction in home delivery : evidence from Pakistan
Mehmood, Syeda Marium
;
Arsalan Najmi
- In:
International journal of electronic customer …
11
(
2017/18
)
1
,
pp. 23-43
Persistent link: https://www.econbiz.de/10011889860
Saved in:
13
Investigating factors in implementation of electronic customer relationship management and its consequences in private hospitals in Isfahan city
Seify, Mohsen
;
Tabaeeian, Reihaneh Alsadat
; …
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 225-245
Persistent link: https://www.econbiz.de/10012509228
Saved in:
14
The effect of an online live streaming quiz on the continuous use of mobile e-commerce platforms : an expectation confirmation model perspective
Wei, Chung-Lun
;
Lin, Mei-Ru
;
Liao, Kuan-Yi
;
Huang, Pin-Xuan
- In:
International journal of electronic customer …
12
(
2020
)
4
,
pp. 291-308
Persistent link: https://www.econbiz.de/10012509243
Saved in:
15
An examination of the e-mail and electronic relationship marketing practices of the USA's top 500 online retailers
Heiens, Richard A.
;
Narayanaswamy, Ravi
- In:
International journal of electronic customer …
10
(
2016
)
2/4
,
pp. 125-137
Persistent link: https://www.econbiz.de/10011688012
Saved in:
16
Designing the impact pattern of electronic service quality thorugh perceived value and electronic trust on customers' electronic commitment : case study of customers of different b...
Zaneian, Z.
;
Seify, M.
;
Joukar, A.
- In:
International journal of electronic customer …
9
(
2015
)
4
,
pp. 220-239
Persistent link: https://www.econbiz.de/10011606925
Saved in:
17
Clarifying the effect of customer knowledge management to improve business performance of banks : considering the role of electronic customer relationship management
Rastgar, Abbas Ali
;
Esmaili, Ebrahim
;
Naderi, Reihaneh
; …
- In:
International journal of electronic customer …
12
(
2019
)
2
,
pp. 108-123
Persistent link: https://www.econbiz.de/10012253367
Saved in:
18
Testing cloud computing for customer satisfaction and loyalty
Guimaraes, Tor
;
Paranjape, Ketan
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 72-86
Persistent link: https://www.econbiz.de/10011471138
Saved in:
19
The role of 3D product presentation in enhancing electronic customer relationship management (e-CRM) for online retailer : university students context
Algharabat, Raed S.
- In:
International journal of electronic customer …
8
(
2014
)
4
,
pp. 159-179
Persistent link: https://www.econbiz.de/10011471304
Saved in:
20
Online consumer trust research and Maslow's hierarchy of needs
Bauman, Antonina A.
- In:
International journal of electronic customer …
11
(
2017/18
)
4
,
pp. 315-331
Persistent link: https://www.econbiz.de/10011989783
Saved in:
21
A content analysis of online promotion strategies among different types of websites
Cheng, F. F.
;
Wu, C. S.
;
Huang, Y. T.
- In:
International journal of electronic customer …
7
(
2013
)
3/4
,
pp. 208-218
Persistent link: https://www.econbiz.de/10010396374
Saved in:
22
Special issue: innovative e-marketing products and management : customer behaviour and service
Tsekouropoulos, Georgios
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011687984
Saved in:
23
Website quality : imperatives for effective industrial marketing through websites' usage intensity augmentation
Kanagaraj, D. Jayaprakash
;
Sudhahar, J. Clement
- In:
International journal of electronic customer …
9
(
2015
)
4
,
pp. 203-219
Persistent link: https://www.econbiz.de/10011606917
Saved in:
24
Impact of electronic customer relationship management in banking sector
Abu-Shanab, Emad
;
Anagreh, Layla
- In:
International journal of electronic customer …
9
(
2015
)
4
,
pp. 254-270
Persistent link: https://www.econbiz.de/10011606949
Saved in:
25
IT-enabled inter-firm governance model to manage service quality level through customers' feedback
Song, Jae H.
;
Sohn, Changsoo
- In:
International journal of electronic customer …
9
(
2015
)
2/3
,
pp. 122-137
Persistent link: https://www.econbiz.de/10011586443
Saved in:
26
An investigation of antedecents and consequences of consumers' attitudes towards an apparel website
Lee, Zui Chih
;
Hodges, Nancy
;
Watchravesringkan, Kittichai
- In:
International journal of electronic customer …
9
(
2015
)
2/3
,
pp. 138-157
Persistent link: https://www.econbiz.de/10011586451
Saved in:
27
The customer trust and customer commitment of e-customer relationship management : study at Jordan of mobile phone services
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
9
(
2015
)
1
,
pp. 33-55
Persistent link: https://www.econbiz.de/10011575147
Saved in:
28
The socio-demographic profile of Generation Y online shoppers in Taiwan
Lai, I. K. W.
;
Liang, D.
- In:
International journal of electronic customer …
3
(
2009
)
2
,
pp. 132-148
Persistent link: https://www.econbiz.de/10003850194
Saved in:
29
Customer attribution of service failure and its impact in social commerce environment
Kim, Yaeeun
;
Chang, Younghoon
;
Siew Fan Wong
;
Park, …
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 136-158
Persistent link: https://www.econbiz.de/10011471162
Saved in:
30
Pirates, mercenaries, scouts and saints : a segmentation approach to understanding digital downloading
Massad, Victor J.
;
Risch, Brianna
;
Tucker, Joanne M.
- In:
International journal of electronic customer …
7
(
2013
)
2
,
pp. 87-97
Persistent link: https://www.econbiz.de/10010395358
Saved in:
31
An eyeball diagram : illustrating the common CSFs in e-commerce business satisfaction for successful adoption of e-commerce systems by SMEs
Wu, Mingxuan
;
Jewell, Rod
;
Gide, Ergun
- In:
International journal of electronic customer …
6
(
2012
)
2
,
pp. 169-192
Persistent link: https://www.econbiz.de/10009630947
Saved in:
32
Developing online customer satisfaction strategic maps : with Iranian online retailing case studies
Tabaei, Zahra
;
Fathian, Mohammad
- In:
International journal of electronic customer …
6
(
2012
)
1
,
pp. 87-112
Persistent link: https://www.econbiz.de/10009578908
Saved in:
33
How brand awareness affects online purchase intention : considering the role of perceived risk
Hashemi, Novin
;
Hajiheydari, Nastaran
- In:
International journal of electronic customer …
6
(
2012
)
3/4
,
pp. 274-291
Persistent link: https://www.econbiz.de/10009783497
Saved in:
34
Determining the main dimensions that affect e-customer relationship management readiness in the Egyptian banking industry
Essawi, N. El
;
Aziz, R. Abd El
- In:
International journal of electronic customer …
6
(
2012
)
3/4
,
pp. 217-234
Persistent link: https://www.econbiz.de/10009783501
Saved in:
35
How Web 2.0 supports customer relationship management in Amazon
Chua, Alton Y. K.
- In:
International journal of electronic customer …
5
(
2011
)
3/4
,
pp. 288-304
Persistent link: https://www.econbiz.de/10009489244
Saved in:
36
The impact of website attractiveness, consumer-website identification, and website trustworthiness on purchase intention
Lee, Zui Chih
;
Yurchisin, Jennifer
- In:
International journal of electronic customer …
5
(
2011
)
3/4
,
pp. 272-287
Persistent link: https://www.econbiz.de/10009489245
Saved in:
37
Segmenting small and medium manufacturing enterprises for electronic customer relationship management industry : the case of Thailand
Sophonthummapharn, Kittipong
- In:
International journal of electronic customer …
5
(
2011
)
1
,
pp. 75-96
Persistent link: https://www.econbiz.de/10009296340
Saved in:
38
A study on e-CRM applications for Indian fast food chains
Rakesh, Sapna
;
Khare, Arpita
- In:
International journal of electronic customer …
5
(
2011
)
1
,
pp. 58-74
Persistent link: https://www.econbiz.de/10009296347
Saved in:
39
Customer communication in distance shopping : how to reveal complexities through socio-pragmatic conversation analysis
Larsson, Ulf
;
Goldkuhl, Göran
;
Johansson, Britt-Marie
- In:
International journal of electronic customer …
3
(
2009
)
3
,
pp. 236-263
Persistent link: https://www.econbiz.de/10003897769
Saved in:
40
A structural equation model of management strategies and firm performance : a case study of logistics service quality on home delivery
Huang, Yu-kai
;
Feng, Cheng-min
;
Wu, Pei-ju
- In:
International journal of electronic customer …
3
(
2009
)
3
,
pp. 281-300
Persistent link: https://www.econbiz.de/10003898858
Saved in:
41
Applying decision tree data mining for online group buying consumers' behaviour
Sheu, Jyh-jian
;
Chang, Yao-wen
;
Chu, Ko-tsung
- In:
International journal of electronic customer …
2
(
2008
)
2
,
pp. 140-157
Persistent link: https://www.econbiz.de/10003836331
Saved in:
42
The classification of electronic commerce research : China perspective
Wang, Y.
;
Yang, S.
;
Wang, K. L.
- In:
International journal of electronic customer …
2
(
2008
)
2
,
pp. 171-193
Persistent link: https://www.econbiz.de/10003836343
Saved in:
43
Influence of managerial practices on customer transaction profitability : an investigation into the Brazilian e-retailing arena
Joia, Luiz Antonio
;
Sanz, Paulo Sérgio da Silva
- In:
International journal of electronic customer …
2
(
2008
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10003772073
Saved in:
44
Theoretical model of internet shopping : evidence from a survey in Japan
Atchariyachanvanich, Kanokwan
;
Okada, Hitishi
; …
- In:
International journal of electronic customer …
2
(
2008
)
1
,
pp. 16-33
Persistent link: https://www.econbiz.de/10003772079
Saved in:
45
A framework for electronic services system
Sandhu, Kamaljeet
;
Corbitt, Brian
- In:
International journal of electronic customer …
2
(
2008
)
1
,
pp. 50-62
Persistent link: https://www.econbiz.de/10003772118
Saved in:
46
Leveraging customer knowledge : a comparative study of eCRM functionality and its use in e-commerce websites
Kim, Yong-mi
;
Hawamdeh, Suliman
- In:
International journal of electronic customer …
1
(
2007/08
)
4
,
pp. 327-340
Persistent link: https://www.econbiz.de/10003754377
Saved in:
47
The application of process modelling and simulation techniques to analising the impact of CRM implementation
Adebanjo, Dotun
- In:
International journal of electronic customer …
1
(
2007/08
)
4
,
pp. 341-353
Persistent link: https://www.econbiz.de/10003754378
Saved in:
48
The adoption of Customer Relationship Management (CRM) : an empirical study on Iranian firms
Keramati, Abbas
;
Zavareh, Javad Toufighi
;
Ellioon, A.
; …
- In:
International journal of electronic customer …
1
(
2007/08
)
4
,
pp. 354-373
Persistent link: https://www.econbiz.de/10003754381
Saved in:
49
Critical factors of ASP acceptance in SMEs: an empirical study of Chinese ASP clients
Lu, Xiang-hua
- In:
International journal of electronic customer …
2
(
2008
)
4
,
pp. 297-314
Persistent link: https://www.econbiz.de/10003787126
Saved in:
50
Customer relationship management strategy and firm performance: an empirical study
Hou, Jia-jeng
;
Tu, Hill Hung-jen
- In:
International journal of electronic customer …
2
(
2008
)
4
,
pp. 364-375
Persistent link: https://www.econbiz.de/10003787132
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