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Gesundheitsversorgung
27
Health care
27
Dienstleistungsqualität
18
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18
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14
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14
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healthcare
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European Conference on Knowledge Management <13, 2012, Cartagena>
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The service industries journal
NBER working paper series
394
Working paper / National Bureau of Economic Research, Inc.
336
IMF Staff Country Reports
332
NBER Working Paper
309
Journal of health economics
280
Health economics
216
Discussion paper series / IZA
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198
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174
Health economics review
151
Health care management science
133
State of Health in the EU
115
European journal of operational research : EJOR
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Health marketing quarterly
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IZA Discussion Paper
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78
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76
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Journal of business research : JBR
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Health affairs : at the intersection of health, health care, and policy
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The European journal of health economics
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Socio-economic planning sciences : the international journal of public sector decision-making
66
International journal of health care finance and economics
64
Manufacturing & service operations management : M & SOM
56
Health care management science : a new journal serving the international health care management community
53
International journal of production research
52
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
50
International journal of pharmaceutical and healthcare marketing : IJPHM
49
World Bank Policy Research Working Paper
48
CHE research paper
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Inquiry : a journal of health care organization, provision and financing
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Production and operations management : the flagship research journal of the Production and Operations Management Society
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1
Pre-service recovery : impact on customer satisfaction and acceptable waiting time
Qin, Jin
;
Xu, Fengqin
;
Wang, Rui
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 64-84
Persistent link: https://www.econbiz.de/10013540908
Saved in:
2
Hospitality as the bridge : advancing transformative service research towards human flourishing
Mody, Makarand Amrish
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 423-453
Persistent link: https://www.econbiz.de/10014321599
Saved in:
3
How satisfactory are empathetic care and robotic assistance in telemedicine services?
Saxena, Shilpi
;
Prashar, Anupama
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 827-853
Persistent link: https://www.econbiz.de/10014321627
Saved in:
4
Patient participation : the impact of diagnosis and individual characteristics
Schramm, Mary E.
;
Ghosh Chowdhury, Tilottama
; …
- In:
The service industries journal
43
(
2023
)
13/14
,
pp. 989-1009
Persistent link: https://www.econbiz.de/10014338650
Saved in:
5
Encouraging male participation in cancer resource centers
El-Manstrly, Dahlia
;
Rosenbaum, Mark S.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 114-126
Persistent link: https://www.econbiz.de/10011848041
Saved in:
6
Special double issue: hospitality, healthcare, and design
Rosenbaum, Mark S.
(
ed.
);
Verma, Rohit
(
ed.
); …
-
2018
Persistent link: https://www.econbiz.de/10011848016
Saved in:
7
Facilitating transformative change in medication adherence practices
Rai, Ranvir S.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 48-66
Persistent link: https://www.econbiz.de/10011848026
Saved in:
8
Luxury patient experience (LPX) : review, conceptualization, and future research directions
Klaus, Philipp
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 87-98
Persistent link: https://www.econbiz.de/10011848030
Saved in:
9
Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney
;
Alkire, Linda
;
Rayburn, Steven W.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
Saved in:
10
The influence of hospitable design and service on patient responses
Suess, Courtney
;
Mody, Makarand Amrish
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 127-147
Persistent link: https://www.econbiz.de/10011848050
Saved in:
11
Understanding hospital quality : the case of cumulative and balanced quality
Anderson, Sidney T.
;
Smith, J. S.
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 182-200
Persistent link: https://www.econbiz.de/10011848068
Saved in:
12
Rating healthcare services : consumer satisfaction vs. health system performance
Horodnic, Adrian V.
;
Apetrei, Andreea
;
Luca, …
- In:
The service industries journal
38
(
2018
)
13/14
,
pp. 974-994
Persistent link: https://www.econbiz.de/10011962031
Saved in:
13
Healthcare and hospitality : intangible dynamics for evaluating industry sectors
Erickson, G. Scott
;
Rothberg, Helen N.
- In:
The service industries journal
37
(
2017
)
9/10
,
pp. 589-606
Persistent link: https://www.econbiz.de/10011717978
Saved in:
14
Antecedents and consequences of co-creation in credence-based service contexts
Kasnakoglu, Berna Tari
- In:
The service industries journal
36
(
2016
)
1/2
,
pp. 1-20
Persistent link: https://www.econbiz.de/10011564479
Saved in:
15
An intersectionality framework for transformative services research
Corus, Canan
;
Saatcioglu, Bige
- In:
The service industries journal
35
(
2015
)
7/8
,
pp. 415-429
Persistent link: https://www.econbiz.de/10011337120
Saved in:
16
A strategic approach to knowledge development and protection
Erickson, G. Scott
;
Rothberg, Helen N.
- In:
The service industries journal
33
(
2013
)
13/14
,
pp. 1402-1416
Persistent link: https://www.econbiz.de/10010205239
Saved in:
17
The mediating role of commitment in healthcare B2B marketing
Sohn, Yong Seok
;
Seung, Kenny Y.
;
Seo, Sang Yun
;
Kim, …
- In:
The service industries journal
33
(
2013
)
13/14
,
pp. 1381-1401
Persistent link: https://www.econbiz.de/10010205247
Saved in:
18
Exchanging knowledge through healthcare manager placement in research teams
Bullock, Alison
;
Morris, Zoë Slote
;
Atwell, Christine
- In:
The service industries journal
33
(
2013
)
13/14
,
pp. 1363-1380
Persistent link: https://www.econbiz.de/10010205253
Saved in:
19
Middle managers' role in transferromg person-centered management and care
Béliveau, Julie
- In:
The service industries journal
33
(
2013
)
13/14
,
pp. 1345-1362
Persistent link: https://www.econbiz.de/10010205259
Saved in:
20
Special double issue: Healthcare Services : including relevant articles from the 13th European Conference on Knowledge Management (2013)
Cegarra Navarro, Juan Gabriel
(
contributor
)
-
2013
Persistent link: https://www.econbiz.de/10010205393
Saved in:
21
Conceptual and mathematical model for quality improvement in health care
Živaljecić, Aleksandra
;
Mitrović, Živko
;
Petković, Maja
- In:
The service industries journal
33
(
2013
)
5
,
pp. 516-541
Persistent link: https://www.econbiz.de/10009757818
Saved in:
22
Improving the absorptive capacity through unlearning context : an empirical investigation in hospital-in-the-home units
Cepeda-Carrion, Gabriel
;
Cegarra Navarro, Juan Gabriel
; …
- In:
The service industries journal
32
(
2012
)
9
,
pp. 1551-1570
Persistent link: https://www.econbiz.de/10009580102
Saved in:
23
"Balanced scorecard" as an operation-level strategic planning tool for service innovation
Luo, Chih-ming Arthur
;
Chang, Hung-fan
;
Su, Chi-hung
- In:
The service industries journal
32
(
2012
)
12
,
pp. 1937-1956
Persistent link: https://www.econbiz.de/10009582155
Saved in:
24
Capacity inefficiencies of teaching and non-teaching hospitals
Gok, Sahin Mehmet
;
Sezen, Bulent
- In:
The service industries journal
32
(
2012
)
14
,
pp. 2307-2328
Persistent link: https://www.econbiz.de/10009620164
Saved in:
25
Healthier for whom? : technological service improvement in the healthcare industry
Timmor, Yaron
;
Rymon, Talia
;
Gal, Tali
- In:
The service industries journal
31
(
2011
)
11/12
,
pp. 1725-1747
Persistent link: https://www.econbiz.de/10009298403
Saved in:
26
Reliability evaluation of healthcare services by assessing the technical efficiency
Aksezer, Caglar S.
- In:
The service industries journal
31
(
2011
)
13/14
,
pp. 2309-2319
Persistent link: https://www.econbiz.de/10009298991
Saved in:
27
Strategic alignment and performance : Brazilian companies in the medical diagnostics sector
Correia Prieto, Vanderli
;
Carvalho, Marly M.
- In:
The service industries journal
31
(
2011
)
9/10
,
pp. 1405-1427
Persistent link: https://www.econbiz.de/10009232983
Saved in:
28
Medical error reduction : the effect of employee satisfaction with organizational support
Lee, Donhee
;
Lee, Sang M.
;
Schniederjans, Marc J.
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1311-1325
Persistent link: https://www.econbiz.de/10009154353
Saved in:
29
Efficiency and quality in health services : a crucial link
Navarro-Espigares, José Luis
;
Torres, Elisa Hernández
- In:
The service industries journal
31
(
2011
)
3/4
,
pp. 385-403
Persistent link: https://www.econbiz.de/10008937446
Saved in:
30
Enhancing value creation of device vendors in the medical service industry : a relationship perspective
Hsu, Tsuen-go
;
Su, Hwan-yann
;
Liao, Pin-pin
- In:
The service industries journal
30
(
2010
)
11/12
,
pp. 1787-1801
Persistent link: https://www.econbiz.de/10008760038
Saved in:
31
Assessing primary healthcare services quality in Spain : managers vs. Patients perceptions
Miranda, Francisco J.
;
Chamorro, Antonio
;
Murillo, Luis R.
- In:
The service industries journal
30
(
2010
)
13/14
,
pp. 2137-2149
Persistent link: https://www.econbiz.de/10008809599
Saved in:
32
Healthcare industry value creation and productivity measurement in an emerging economy
Su, Syi
;
Lai, Mei-chi
;
Huang, Hao-chen
- In:
The service industries journal
29
(
2009
)
7/8
,
pp. 963-975
Persistent link: https://www.econbiz.de/10003990196
Saved in:
33
Treating threats : the ethical dilemmas of treating threatening patients
Lemmergaard, Jeanette
;
Muhr, Sara Louise
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 35-45
Persistent link: https://www.econbiz.de/10003849566
Saved in:
34
An integrative model of customers' perceptions of health care services in Taiwan
Wu, Hsiu-lan
;
Liu, Chang-yung
;
Hsu, Wen-hsin
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1307-1319
Persistent link: https://www.econbiz.de/10003802395
Saved in:
35
Responsible alcohol service : ethics and the licensee
Pratten, John D.
- In:
The service industries journal
27
(
2007
)
5/6
,
pp. 605-616
Persistent link: https://www.econbiz.de/10003621786
Saved in:
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