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subject:"Callcenter"
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Search: subject_exact:"IP-Telefonie"
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Callcenter
Internet telephony
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Enterprise information systems design, implementation and management : organizational applications
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Journal of business & economics research
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ECONIS (ZBW)
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Information systems projects in contact centers
Rijo, Rui
;
Varajão, João
;
Gonçalves, Ramiro
- In:
Enterprise information systems design, implementation …
,
(pp. 381-395)
.
2011
Persistent link: https://www.econbiz.de/10008646919
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2
Collaborative Browsing für internetbasierte Service- und Supportprozesse
Lassmann, Andreas
-
2009
Persistent link: https://www.econbiz.de/10003902088
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3
The use of automated telephone interfaces with customers by local organizations : best practices and exploratory investigation of usage
Castleberry, Stephen Bryon
;
Merrier, Patricia A.
; …
- In:
Journal of business & economics research
6
(
2008
)
3
,
pp. 59-69
Persistent link: https://www.econbiz.de/10003764175
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