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~subject:"Service quality"
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Service quality
Customers
534
Kunden
534
Beziehungsmarketing
91
Relationship marketing
91
Theorie
67
Theory
67
Deutschland
47
Germany
45
Bank
34
Consumer behaviour
31
Konsumentenverhalten
31
USA
29
United States
29
Kunde
23
Kundenmanagement
23
Marketing
23
Kundenorientierung
22
Unternehmen
22
Innovation
19
Enterprise
18
Preismanagement
18
Pricing strategy
18
Dienstleistung
17
Customer satisfaction
15
Emotion
15
Kundenzufriedenheit
15
Online retailing
15
Online-Handel
15
Estimation
14
Schätzung
14
Services
14
Communication
13
Dienstleistungssektor
13
Kommunikation
13
Anlageberatung
12
Financial advisors
12
Marketingmanagement
12
Marktforschung
12
Physical distribution
12
Preisdifferenzierung
12
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Article
5
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4
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5
Aufsatz in Zeitschrift
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3
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3
Bibliografie enthalten
2
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2
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English
6
German
3
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Mang, Paul
2
Liu, Ruping
1
Liu, Zhengdan
1
Ma, Qinhai
1
Mahdavi, Zahra
1
Manolică, Adriana
1
Nicholls, Richard
1
Payne, Stephanie C.
1
Reihlen, Albrecht Walter
1
Roman, Teodora Cristina
1
Shahin, Arash
1
Shahmohammadi, Faramarz
1
Taylor, Aaron B.
1
Tseng, Shu-mei
1
Webber, Sheila Simsarian
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Europäische Hochschulschriften / 5
2
Analele ştiinţifice ale Univerşităţii Alexandru Ioan Cuza din Iaşi / Ştiinţe economice
1
International journal of productivity and quality management : IJPQM
1
International journal of services technology and management
1
Journal of business and psychology
1
Journal of retailing and consumer services
1
Prace habilitacyjne / Akademia Ekonomiczna w Poznaniu
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ECONIS (ZBW)
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1
Comparative analysis of the viewpoints of customers, employees and managers based on the developed model of service quality gaps : with a case study in the travel agents at the cen...
Shahin, Arash
;
Mahdavi, Zahra
;
Shahmohammadi, Faramarz
- In:
International journal of productivity and quality …
21
(
2017
)
1
,
pp. 97-111
Persistent link: https://www.econbiz.de/10011748583
Saved in:
2
Personality and trust fosters service quality
Webber, Sheila Simsarian
;
Payne, Stephanie C.
;
Taylor, …
- In:
Journal of business and psychology
27
(
2012
)
2
,
pp. 193-203
Persistent link: https://www.econbiz.de/10009560521
Saved in:
3
Correlations between external knowledge and the knowledge chain as impacting service quality
Tseng, Shu-mei
- In:
Journal of retailing and consumer services
19
(
2012
)
4
,
pp. 429-437
Persistent link: https://www.econbiz.de/10009571279
Saved in:
4
Mystery shopping research - seeing the company's performance through the eyes of the customers
Manolică, Adriana
;
Roman, Teodora Cristina
- In:
Analele ştiinţifice ale Univerşităţii Alexandru …
59
(
2012
)
2
,
pp. 105-112
Persistent link: https://www.econbiz.de/10010228107
Saved in:
5
Customer social norm attribute of services: why does it matter and how do we deal with it?
Ma, Qinhai
;
Liu, Ruping
;
Liu, Zhengdan
- In:
International journal of services technology and management
12
(
2009
)
2
,
pp. 175-191
Persistent link: https://www.econbiz.de/10003855492
Saved in:
6
Interactions between service customers : managing on-site customer-to-customer interactions for service advantage
Nicholls, Richard
-
2005
Persistent link: https://www.econbiz.de/10003224823
Saved in:
7
Einfluß des Kunden auf die Qualität von bankbetrieblichen Beratungsgesprächen als Ansatzpunkt des Qualitätsmanagements
Reihlen, Albrecht Walter
-
2002
Persistent link: https://www.econbiz.de/10001641398
Saved in:
8
Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul
-
1998
Persistent link: https://www.econbiz.de/10000974642
Saved in:
9
Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul
-
1998
Persistent link: https://www.econbiz.de/10012699714
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