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~subject:"Beschwerdemanagement"
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Corporate communications : an international journal
1
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Harvard-Business-Manager : das Wissen der Besten
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Tourism management : research, policies, practice
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Online public response to a service failure incident : implications for crisis communications
Su, Lijuan
;
Stepchenkova, Svetlana
;
Kirilenko, Andrei
- In:
Tourism management : research, policies, practice
73
(
2019
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012004627
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2
An empirical test of image restoration theory and best practice suggestions within the context of social mediated crisis communication
Nazione, Samantha
;
Perrault, Evan K.
- In:
Corporate reputation review : an international journal
22
(
2019
)
4
,
pp. 134-143
Persistent link: https://www.econbiz.de/10012133055
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3
Emotional stakeholders as "crisis communicators" in social media : the case of the Telenor customer complaints crisis
Johansen, Britt Foget
;
Johansen, Winni
;
Weckesser, Nina M.
- In:
Corporate communications : an international journal
21
(
2016
)
3
,
pp. 289-308
Persistent link: https://www.econbiz.de/10011582904
Saved in:
4
Es tut uns so leid!
Schweitzer, Maurice E.
;
Brooks, Alison Wood
;
Galinsky, …
- In:
Harvard-Business-Manager : das Wissen der Besten
38
(
2016
)
5
,
pp. 60-71
Persistent link: https://www.econbiz.de/10011535456
Saved in:
5
The organizational apology
Schweitzer, Maurice E.
;
Brooks, Alison Wood
;
Galinsky, …
- In:
Harvard business review : HBR
93
(
2015
)
9
,
pp. 44-52
Persistent link: https://www.econbiz.de/10011340324
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