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person:"Berry, Leonard L."
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Berry, Leonard L.
Stauss, Bernd
19
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14
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10
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10
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1
Serving unfair customers
Berry, Leonard L.
;
Seiders, Kathleen
- In:
Business horizons
51
(
2008
)
1
,
pp. 29-37
Persistent link: https://www.econbiz.de/10003708226
Saved in:
2
Harvard business review on retailing and merchandising
Berry, Leonard L.
(
contributor
)
-
2008
Persistent link: https://www.econbiz.de/10004920813
Saved in:
3
Discovering the soul of service : the nine drivers of sustainable business success
Berry, Leonard L.
-
1999
Persistent link: https://www.econbiz.de/10004567228
Saved in:
4
On great service : a framework for action
Berry, Leonard L.
-
1995
-
1. print.
Persistent link: https://www.econbiz.de/10004248945
Saved in:
5
Delivering quality service : balancing customer perceptions and expectations
Zeithaml, Valarie A.
;
Parasuraman, A.
;
Berry, Leonard L.
-
1990
Persistent link: https://www.econbiz.de/10000083054
Saved in:
6
Delivering quality service : balancing customer perceptions and expectations
Zeithaml, Valarie A.
;
Parasuraman, A.
;
Berry, Leonard L.
-
1990
Persistent link: https://www.econbiz.de/10004076032
Saved in:
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