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Best face forward : why companies must improve their service interfaces with customers
Rayport, Jeffrey F.
;
Jaworski, Bernard J.
-
2007
-
[Reprint]
Persistent link: https://www.econbiz.de/10001902044
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2
Call Center Controlling : ein Modell für die Planung, Kontrolle und Steuerung von Kundenservice-Centern
Schümann, Florian
;
Tisson, Horst
-
2006
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003212143
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3
Interactive services marketing
Fisk, Raymond P.
;
Grove, Stephen J.
;
John, Joby
-
2004
-
2. ed.
Persistent link: https://www.econbiz.de/10001921694
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