This article addresses the ethical design of artificial intelligence (AI) in the public sector, with a particular focus on Public Employment Services (PES). While AI is increasingly employed to streamline administrative processes and improve service delivery, its application in employment...

In a randomised controlled trial in Austria, lowering caseloads for caseworkers in a Public Employment Office led to more meetings with unemployed clients, more job offers, more programme assignments, and more sanctions for noncompliance with job search requirements. It shortened unemployment...

We present findings from an at-scale randomized trial of a government program provid- ing public employment services in Addis Ababa, Ethiopia, with up-to-date vacancy infor- mation. Before the program, women with relatively less education searched more narrowly with worse labor market outcomes...

This Guidance Note was developed to support Public Employment Services in navigating complex decisions involved in digitalizing employment services. As the role of PES evolves with the need to balance expanded mandates with limited resources, digitalization presents an opportunity to strengthen...

We present findings from an at-scale randomized trial of a government program providing public employment services in Addis Ababa, Ethiopia, with up-to-date vacancy information. Before the program, women with relatively less education searched more narrowly with worse labor market outcomes than...