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Spirals of distrust vs spirals of trust in retail customer service : consumers as victims or allies
Friend, Lorraine A.
;
Costley, Carolyn L.
;
Brown, Charis
- In:
The journal of services marketing
24
(
2010
)
6
,
pp. 458-467
Persistent link: https://www.econbiz.de/10008749364
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