Section 195(b) of South Africa's Constitution calls for the efficient use of resources in public administration, while the White Paper on Local Government similarly emphasizes the efficient provision of basic services such as refuse collection and water. Despite these policy commitments, South...

The purpose of this article is to determine the role of service providers in Mangaung Metropolitan Municipality (MMM) in ensuring effective service delivery. The absence of transparency, accountability, and proper and trustworthy structures and procedures in public procurement leads to...

Around the globe, public management research covers little enquiry on advancing service delivery in service delivery organisations like local authorities. Yet, the call for timely service delivery within local authorities is on the increase, there is need for flexible procurement methods which...