Pérez-Campdesuñer, Reyner; Sánchez-Rodríguez, Alexander - In: Administrative Sciences : open access journal 15 (2025) 7, pp. 1-35
Tourist satisfaction models typically assume that service performance dimensions carry the same weight for all travelers. Drawing on Bourdieu, we reconceptualize age, gender, and region of origin as demographic capital, durable resources that mediate how visitors decode service cues. Using a...