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~subject:"Customer satisfaction"
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Ando, Kiyoshi
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Chan Kok Wah
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International journal of hospitality management
4
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1
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The IUP journal of marketing management : IJMM
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ECONIS (ZBW)
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1
Predicting customer satisfaction towards mobile value-added services : an application of multiple regression
Jasrai, Lokesh
- In:
The IUP journal of marketing management : IJMM
13
(
2014
)
1
,
pp. 29-44
Persistent link: https://www.econbiz.de/10010347451
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2
Model-based segmentation featuring simultaneous segment-level variable selection
Kim, Sunghoon
;
Fong, Duncan K. H.
;
DeSarbo, Wayne
- In:
Journal of marketing research : JMR
49
(
2012
)
5
,
pp. 725-736
Persistent link: https://www.econbiz.de/10009659276
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3
Relationship commitment, relational equity and company image in customer loyalty development
Dlačić, Jasmina
;
Žabkar, Vesna
- In:
Economic research
25
(
2012
)
2
,
pp. 503-523
Persistent link: https://www.econbiz.de/10009564254
Saved in:
4
Influence of restaurant atmospherics on patron satisfaction and behavioral intentions
Heung, Vincent C. S.
;
Gu, Tianming
- In:
International journal of hospitality management
31
(
2012
)
4
,
pp. 1167-1177
Persistent link: https://www.econbiz.de/10009566982
Saved in:
5
Perceptions of Chinese restaurants in the US : what affects customer satisfaction and behavioral intentions?
Liu, Yinghua
;
Jang, Soocheong
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 338-348
Persistent link: https://www.econbiz.de/10003855796
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6
Relationship marketing, customer satisfaction and loyalty : a theoretical and empirical analysis from an Asian perspective
Ndubisi, Nelson Oly
;
Malhotra, Naresh K.
;
Chan Kok Wah
- In:
Journal of international consumer marketing
21
(
2009
)
1
,
pp. 5-16
Persistent link: https://www.econbiz.de/10003890671
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7
Corporate social responsibility and customer satisfaction among US publicly traded hotels and restaurants
Lee, Seoki
;
Heo, Cindy Yoonjoung
- In:
International journal of hospitality management
28
(
2009
)
4
,
pp. 635-637
Persistent link: https://www.econbiz.de/10003875891
Saved in:
8
Important attributes of lodgings to gain repeat business : a comparison between individual travels and group travels
Hanai, Tomomi
;
Oguchi, Takashi
;
Ando, Kiyoshi
; …
- In:
International journal of hospitality management
27
(
2008
)
2
,
pp. 268-275
Persistent link: https://www.econbiz.de/10003687497
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