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Dienstleistungsqualität
20,214
Service quality
20,214
Customer satisfaction
6,032
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6,030
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4,166
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4,166
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3,769
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3,769
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2,490
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2,442
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2,389
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2,387
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1,749
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1,744
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1,489
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1,483
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1,351
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1,350
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1,208
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1,193
Product quality
1,163
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1,163
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1,086
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1,086
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1,012
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912
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904
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674
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Siciliani, Luigi
72
Propper, Carol
52
Bruhn, Manfred
49
Straume, Odd Rune
48
Hanushek, Eric Alan
44
Han, Heesup
42
Rivkin, Steven G.
42
Prybutok, Victor R.
40
Mattila, Anna S.
39
Gravelle, Hugh
35
Brekke, Kurt R.
33
Prentice, Catherine
32
Pathak, Parag A.
29
Hanushek, Eric A.
28
Rockoff, Jonah E.
28
Staiger, Douglas
28
Shahin, Arash
27
Usman, Osly
27
McColl-Kennedy, Janet R.
26
Figlio, David N.
25
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
23
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sharma, Piyush
21
Das, Jishnu
20
Kain, John F.
20
Balaji, M. S.
19
Michas, Paul N.
19
Benkenstein, Martin
18
Chi, Wuchun
18
Lisic, Ling Lei
18
Omer, Thomas C.
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Wirtz, Jochen
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Witell, Lars
18
Zhang, Min
18
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National Bureau of Economic Research
177
OECD
35
IGI Global
21
Springer Fachmedien Wiesbaden
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Hochschulrektorenkonferenz
18
World Bank
17
World Bank Group
12
Verlag Dr. Kovač
9
Nomos Verlagsgesellschaft
8
Europäische Kommission
6
OECD / International Transport Forum
5
Taylor and Francis.
5
Edward Elgar Publishing
4
European Centre for the Development of Vocational Training
4
Weltbank
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
4
Books on Demand GmbH <Norderstedt>
3
European Conference of Ministers of Transport
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European Foundation for the Improvement of Living and Working Conditions
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Shaker Verlag
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USA / General Accounting Office
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3
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3
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3
Bad Orber Gespräche <10., 2005, Berlin>
2
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
2
Centralʹnyj bank Rossijskoj Federacii
2
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
2
Christian-Albrechts-Universität zu Kiel
2
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European Organization for Quality Control
2
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2
Europäische Kommission / Statistisches Amt
2
Friedrich-Schiller-Universität Jena
2
Goethe-Universität Frankfurt am Main
2
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International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
291
Journal of business research : JBR
240
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
172
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of air transport management
136
Journal of hospitality marketing & management
136
The TQM journal : the international review of organizational improvement
124
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
109
International journal of quality and service sciences
109
Service business
107
International journal of productivity and quality management : IJPQM
104
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
90
Discussion paper series / IZA
89
Quality management journal : QMJ
89
Cogent business & management
85
Economics of education review
79
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Journal of health economics
73
Managerial auditing journal
67
Asia Pacific journal of marketing and logistics
62
International journal of auditing : IJA
62
Management science : journal of the Institute for Operations Research and the Management Sciences
61
The international journal of bank marketing : IJBM
58
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ECONIS (ZBW)
20,219
RePEc
8
EconStor
4
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5,501
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5501
Advertising or freemium : the impacts of social effects and service quality on competing platforms
Li, Zhiyong
;
Nan, Guofang
;
Li, Minqiang
- In:
IEEE transactions on engineering management : EM
67
(
2020
)
1
,
pp. 220-233
Persistent link: https://www.econbiz.de/10012173696
Saved in:
5502
Does parental co-creation impacts perceived value? : a mixed-method study in Indian elementary educational innovations
Dasgupta, Meeta
;
Prashar, Anupama
- In:
Vision : the journal of business perspective
24
(
2020
)
1
,
pp. 90-100
Persistent link: https://www.econbiz.de/10012174975
Saved in:
5503
Factors influencing students' motivation to study at a university
Urbancová, Hana
;
Fajčíková, Adéla
- In:
International journal of education economics and …
11
(
2020
)
1
,
pp. 27-36
Persistent link: https://www.econbiz.de/10012176042
Saved in:
5504
When and why saying "thank you" is better than saying "sorry" in redressing service failures : the role of self-esteem
You, Yanfen
;
Yang, Xiaojing
;
Wang, Lili
;
Deng, Xiaoyan
- In:
Journal of marketing
84
(
2020
)
2
,
pp. 133-150
Persistent link: https://www.econbiz.de/10012176607
Saved in:
5505
Service quality in manufacturing supply chains : a bi-directional perspective from Indian SMEs
Gandhi, Surjit Kumar
;
Sachdeva, Anish
;
Gupta, Ajay
- In:
International journal of logistics systems and …
35
(
2020
)
2
,
pp. 149-203
Persistent link: https://www.econbiz.de/10012177776
Saved in:
5506
Technology readiness and purchase intention : role of perceived value and online satisfaction in the context of luxury hotels
Pham, Long
;
Williamson, Stan
;
Lane, Peggy
;
Limbu, Yam
; …
- In:
International journal of management and decision making …
19
(
2020
)
1
,
pp. 91-117
Persistent link: https://www.econbiz.de/10012177880
Saved in:
5507
QoS integrated energy aware routing for wireless sensor networks
Reshma, J.
;
Kumar T., Satish
;
Prasad, R. Krishna
- In:
International journal of networking and virtual …
22
(
2020
)
1
,
pp. 42-54
Persistent link: https://www.econbiz.de/10012178088
Saved in:
5508
The relationship between total quality management practices and organisational image in the hospital industry : an empirical examination
Babu, Faisal
;
Thomas, Sam
- In:
International journal of productivity and quality …
29
(
2020
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10012178423
Saved in:
5509
Modelling the water supply service quality : a case study of the municipal corporation
Kansara, Surendra
- In:
International journal of productivity and quality …
29
(
2020
)
1
,
pp. 94-108
Persistent link: https://www.econbiz.de/10012178472
Saved in:
5510
Developing a qualitative model of productivity for service companies using fuzzy analytic hierarchy process : a case study
Motlagh, Milad Akhlaghi
;
Valmohammadi, Changiz
;
Modiri, …
- In:
International journal of productivity and quality …
29
(
2020
)
1
,
pp. 126-147
Persistent link: https://www.econbiz.de/10012178505
Saved in:
5511
The implementation of e-government and the trust of citizens in public sector performance : the mediating role of service quality
Nawafleh, Sahem
- In:
International journal of public sector performance …
6
(
2020
)
1
,
pp. 17-35
Persistent link: https://www.econbiz.de/10012178521
Saved in:
5512
The reward gap in hierarchical loyalty programmes : how to enhance bottom-tier customers' loyalty without alienating top-tier customers
Mimouni Chaabane, Aïda
;
Pez, Virginie
- In:
Journal of marketing management : JMM ; journal of the …
36
(
2020
)
1/2
,
pp. 51-71
Persistent link: https://www.econbiz.de/10012178683
Saved in:
5513
E-banking service quality and customer satisfaction : an exploratory study on India
Sardana, Shivani
;
Bajpai, V. N.
- In:
International journal of services and operations …
35
(
2020
)
2
,
pp. 223-247
Persistent link: https://www.econbiz.de/10012178796
Saved in:
5514
Identification and ranking of factors affecting customer loyalty : a case study : Mehre-e-Eghtesad bank customers
Nazeri, Ali
;
Ebrahimi, Mohsen
;
Soofifard, Rahman
- In:
International journal of services and operations …
35
(
2020
)
3
,
pp. 289-306
Persistent link: https://www.econbiz.de/10012178819
Saved in:
5515
Modelling patient satisfaction in healthcare
Bordoloi, Sanjeev K.
- In:
International journal of services and operations …
35
(
2020
)
3
,
pp. 339-358
Persistent link: https://www.econbiz.de/10012178832
Saved in:
5516
Decision-making improvement in petroleum rigs : a service assessment
Lima, Cláudio Benevenuto de Campos
;
Ferreira, Rodrigo Nunes
- In:
International journal of services and operations …
35
(
2020
)
4
,
pp. 440-460
Persistent link: https://www.econbiz.de/10012178855
Saved in:
5517
Exploring the relationship between government budget information and citizens' perceptions of public service performance in China
Wang, Qiushi
;
Niu, Meili
- In:
Public management review
22
(
2020
)
3
,
pp. 317-340
Persistent link: https://www.econbiz.de/10012178924
Saved in:
5518
Do reductions in switching barriers in the US mobile service industry affect contract and no-contract customers differently?
Tesfom, Goitom
;
Birch, Nancy J.
;
Culver, Jeffrey N.
- In:
International journal of technology marketing : IJTMkt
14
(
2020
)
1
,
pp. 22-46
Persistent link: https://www.econbiz.de/10012179157
Saved in:
5519
Consumers' perception of service newness and its marketing implications
Savas-Hall, Selen
;
Koku, P. Sergius
;
Mangleburg, Tamara
- In:
Services marketing quarterly
41
(
2020
)
1
,
pp. 35-48
Persistent link: https://www.econbiz.de/10012179200
Saved in:
5520
Being fair to customers : a strategy in enhancing customer engagement and loyalty in the Indonesia mobile telecommunication industry
Hapsari, Raditha
;
Hussein, Ananda Sabil
;
Handrito, …
- In:
Services marketing quarterly
41
(
2020
)
1
,
pp. 49-67
Persistent link: https://www.econbiz.de/10012179201
Saved in:
5521
The antecedents of student-university identification : an investigation into the Egyptian higher education sector
Hawass, Hisham Hamid
- In:
Middle East journal of management : MEJM
7
(
2020
)
1
,
pp. 17-40
Persistent link: https://www.econbiz.de/10012179425
Saved in:
5522
Nonprofit versus for-profit health carecompetition : how service mix makesnonprofit hospitals more profitable
Moon, Jihwan
;
Shugan, Steven M.
- In:
Journal of marketing research
57
(
2020
)
2
,
pp. 193-210
Persistent link: https://www.econbiz.de/10012180448
Saved in:
5523
Service providers' decision to use ethics committees and consultation in complex services
Zyung, Jinyong
;
Mittal, Vikas
;
Kekre, Sunder
;
Hegde, …
- In:
Journal of marketing research
57
(
2020
)
2
,
pp. 278-297
Persistent link: https://www.econbiz.de/10012180497
Saved in:
5524
Searching for service
Janssen, Maarten C. W.
;
Ke, T. Tony
- In:
American economic journal : a journal of the American …
12
(
2020
)
1
,
pp. 188-219
Persistent link: https://www.econbiz.de/10012180977
Saved in:
5525
A mixed ideal and anti-ideal DEA model : an application to evaluate cloud service providers
Azadi, Majid
;
Izadikhah, Mohammad
;
Ramezani, Fahimeh
; …
- In:
IMA journal of management mathematics
31
(
2020
)
2
,
pp. 233-256
Persistent link: https://www.econbiz.de/10012181878
Saved in:
5526
Whose voice do we hear in the marketplace? : evidence from consumer complaining behavior
Raval, Devesh
- In:
Marketing science : the marketing journal of the …
39
(
2020
)
1
,
pp. 168-187
Persistent link: https://www.econbiz.de/10012183082
Saved in:
5527
Who benefits when inertia is reduced? : competition, quality and returns to skill in health care markets
Fleitas, Sebastian
-
2020
Persistent link: https://www.econbiz.de/10012198238
Saved in:
5528
QoS of cloud prognostic system : application to aircraft engines fleet
Bouzidi, Zohra
;
Terrissa, Labib Sadek
;
Zerhouni, Noureddine
- In:
European journal of industrial engineering : EJIE
14
(
2020
)
1
,
pp. 34-57
Persistent link: https://www.econbiz.de/10012198680
Saved in:
5529
The role of social influence and e-service quality in impacting loyalty for online life insurance : a SEM-based study
Viswanathan, Preeti
;
Singh, Anurupa B.
;
Gupta, Garima
- In:
International journal of business excellence : IJBEX
20
(
2020
)
3
,
pp. 322-337
Persistent link: https://www.econbiz.de/10012199110
Saved in:
5530
Achieving excellence in services marketing : roles in customer delight
Mandal, Pratap Chandra
- In:
International journal of business excellence : IJBEX
20
(
2020
)
3
,
pp. 359-374
Persistent link: https://www.econbiz.de/10012199135
Saved in:
5531
Analysis of marketing capabilities, service differentiation and performance of executive hotels in the State of Santa Catarina, Brazil
Castro Junior, Deosir Flavio Lobo de
;
Silveira-Martins, …
- In:
International journal of business excellence : IJBEX
20
(
2020
)
4
,
pp. 451-470
Persistent link: https://www.econbiz.de/10012199179
Saved in:
5532
The role of speed on customer satisfaction and switching intention : a study of the UK mobile telecom market
Dey, Bidit Lal
;
Al-Karaghouli, Wafi
;
Minov, Stanimir
; …
- In:
Information systems management
37
(
2020
)
1
,
pp. 2-15
Persistent link: https://www.econbiz.de/10012199496
Saved in:
5533
An exploration of online shopping convenience dimensions and their associations with customer satisfaction
Palacios, Sergio
;
Jun, Minjoon
- In:
International journal of electronic marketing and …
11
(
2020
)
1
,
pp. 24-49
Persistent link: https://www.econbiz.de/10012199568
Saved in:
5534
Exploring the applicability of SERVPERF model in Indian two-wheeler industry : a CFA approach
Nasir, Mohd
;
Adil, Mohd
- In:
International journal of productivity and quality …
29
(
2020
)
3
,
pp. 329-354
Persistent link: https://www.econbiz.de/10012200405
Saved in:
5535
Customer engagement in hospitality and tourism services
So, Kevin Kam Fung
;
Li, Xiang
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 171-177
Persistent link: https://www.econbiz.de/10012201138
Saved in:
5536
Antecedents and an outcome of customer engagement with hotel brand community on Facebook
Touni, Reham
;
Kim, Woo Gon
;
Choi, Hyung-Min
;
Ali, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 278-299
Persistent link: https://www.econbiz.de/10012201350
Saved in:
5537
Enhancing employee innovation through customer engagement : the role of customer interactivity, employee affect, and motivations
Xu, Feng Zeng
;
Wang, Ying
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 351-376
Persistent link: https://www.econbiz.de/10012201367
Saved in:
5538
Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
Saved in:
5539
The influence of childhood engagement in the context of hospitality service failure evaluation
Papen, Marie-Christin
;
Siems, Florian
;
Kunz, Werner H.
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 403-425
Persistent link: https://www.econbiz.de/10012201438
Saved in:
5540
Hospitality as an organizational culture
Pizam, Abraham
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
3
,
pp. 431-438
Persistent link: https://www.econbiz.de/10012201446
Saved in:
5541
The clean hotel room : a public health imperative
Sembajwe, Grace
;
Spaeth, Kenneth
;
Dropkin, Jonathan
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
3
,
pp. 547-550
Persistent link: https://www.econbiz.de/10012201530
Saved in:
5542
Applying FCM to predict the behaviour of loyal customers in the mobile telecommunications industry
Rizomyliotis, Ioannis
;
Poulis, Athanasios
;
Apostolos, …
- In:
Journal of strategic marketing
28
(
2020
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10012202791
Saved in:
5543
Frontline health professionals' perceptions of their adaptive competences in service recovery
MacQuilken, Lisa
;
Robertson, Nichola
;
Abbas, Ghassan
; …
- In:
Journal of strategic marketing
28
(
2020
)
1
,
pp. 70-94
Persistent link: https://www.econbiz.de/10012202795
Saved in:
5544
High school value-added and college outcomes
Totty, Evan
- In:
Education economics
28
(
2020
)
1
,
pp. 67-95
Persistent link: https://www.econbiz.de/10012202934
Saved in:
5545
Can cryptocurrencies overtake the fiat money?
Jumde, Avaneesh
;
Cho, Boo Yun
- In:
International journal of business performance …
21
(
2020
)
1/2
,
pp. 6-20
Persistent link: https://www.econbiz.de/10012204890
Saved in:
5546
Audit committee effectiveness, audit quality, and internal control information disclosures : an empirical study
Agyei-Mensah, Ben Kwame
;
Agyemang, Otuo Serebour
; …
- In:
Corporate governance models and applications in …
,
(pp. 1-22)
.
2020
Persistent link: https://www.econbiz.de/10012205424
Saved in:
5547
Understanding mentoring role as a step towards improving quality of teacher education : Kosovo experience
Gjelaj, Majlinda
;
Kaçaniku, Fjolla
;
Saqipi, Blerim
- In:
International journal of education economics and …
11
(
2020
)
2
,
pp. 188-203
Persistent link: https://www.econbiz.de/10012205659
Saved in:
5548
The relationship of leadership qualities and professional ideas among teachers of the additional education system
Naumenko, Marina V.
;
Rogov, Evgeny I.
;
Rogova, Evgenia E.
- In:
International journal of learning and change : IJLC
12
(
2020
)
1
,
pp. 76-90
Persistent link: https://www.econbiz.de/10012206015
Saved in:
5549
The power of conformity in citizens' blame : evidence from a survey experiment
Sievert, Martin
;
Vogel, Dominik
;
Reinders, Tim
;
Ahmed, Waqar
- In:
Public performance & management review
43
(
2020
)
1
,
pp. 53-80
Persistent link: https://www.econbiz.de/10012206167
Saved in:
5550
Managing appointment-based services in the presence of walk-in customers
Shan, Wang
;
Liu, Nan
;
Wan, Guohua
- In:
Management science : journal of the Institute for …
66
(
2020
)
2
,
pp. 667-686
Persistent link: https://www.econbiz.de/10012213219
Saved in:
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