//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Harvard-Business-Manager : das Wissen der Besten"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Nachkaufmarketing"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer service
13
Kundenservice
13
Beziehungsmarketing
4
Relationship marketing
4
Call centre
3
Callcenter
3
Deutschland
3
Germany
3
Customer satisfaction
2
Kundenzufriedenheit
2
Online retailing
2
Online-Handel
2
Telecommunications industry
2
Telekommunikationssektor
2
Airline
1
B-to-B-Marketing
1
Beschwerdemanagement
1
Betriebliche Standortwahl
1
Business-to-business marketing
1
Competitive strategy
1
Complaint management
1
Corporate culture
1
Cost management
1
Deutsche Telekom AG
1
Dienstleistungsqualität
1
Distribution channel
1
Employee suggestion system
1
Erfolgsfaktor
1
Firm location choice
1
Fluggesellschaft
1
Hotel industry
1
Hotellerie
1
Human Resource Management
1
India
1
Indien
1
Kostenmanagement
1
Leather goods trade
1
Lederwarenhandel
1
Organisatorischer Wandel
1
Organizational change
1
more ...
less ...
Type of publication
All
Article
13
Type of publication (narrower categories)
All
Article in journal
13
Aufsatz in Zeitschrift
13
Case study
2
Fallstudie
2
Language
All
German
13
Author
All
Dixon, Matthew
2
Belz, Christian
1
DeLisi, Rick
1
Deshpandé, Rohit
1
Dougherty, Dave
1
Duncan, Ewan
1
Fischer, Nils
1
Freeman, Karen
1
Fuhrmann, Michael
1
Heracleous, Loizos
1
Herhausen, Dennis
1
Hsieh, Tony
1
Jones, Conor
1
Mahler, Nicolas
1
Murthy, Ajay
1
Möhring, Michael
1
Niemeyer, Gero
1
Ponomareff, Lara
1
Raina, Anjali
1
Raith, Jürgen
1
Rawson, Alex
1
Schagen, Alexander
1
Schulten, Matthias Bernhard
1
Schögel, Marcus
1
Toman, Nicholas
1
Turner, Scott
1
Walsh, Gianfranco
1
Wirtz, Jochen
1
more ...
less ...
Published in...
All
Harvard-Business-Manager : das Wissen der Besten
The journal of services marketing
75
Journal of retailing and consumer services
74
International journal of hospitality management
70
Journal of business research : JBR
57
SpringerLink / Bücher
38
Journal of service research : JSR
36
The service industries journal
33
Journal of service management
30
Journal of service research
24
International journal of contemporary hospitality management
23
Psychology & marketing
20
Services marketing quarterly
20
International journal of services and operations management
19
Gabler Edition Wissenschaft
17
Journal of hospitality marketing & management
17
Journal of retailing
17
Managing service quality : MSQ ; an international journal
17
Journal of the Academy of Marketing Science
15
Europäische Hochschulschriften / 5
14
Journal of air transport management
14
Journal of service theory and practice : JSTP
14
Service business
14
Journal of service theory and practice
13
Springer eBook Collection / Business and Economics
13
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
12
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of quality and service sciences
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
International journal of production economics
11
Journal of marketing
11
The TQM journal : the international review of organizational improvement
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
Tourism management : research, policies, practice
11
European journal of marketing : EJM
10
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
10
International journal of business and economics
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
The journal of business & industrial marketing
10
more ...
less ...
Source
All
ECONIS (ZBW)
13
Showing
1
-
13
of
13
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Bessere E-Mails schreiben
In:
Harvard-Business-Manager : das Wissen der Besten
41
(
2019
)
5
,
pp. 8-10
Persistent link: https://www.econbiz.de/10012004096
Saved in:
2
Der Super-Kundendienst
Dixon, Matthew
;
Ponomareff, Lara
;
Turner, Scott
; …
- In:
Harvard-Business-Manager : das Wissen der Besten
39
(
2017
)
5
,
pp. 80-89
Persistent link: https://www.econbiz.de/10011795518
Saved in:
3
Veränderung von unten
Fuhrmann, Michael
;
Raith, Jürgen
- In:
Harvard-Business-Manager : das Wissen der Besten
38
(
2016
)
3
,
pp. 64-71
Persistent link: https://www.econbiz.de/10011535166
Saved in:
4
Wider den Retouren-Wahnsinn
Walsh, Gianfranco
;
Möhring, Michael
- In:
Harvard-Business-Manager : das Wissen der Besten
37
(
2015
)
3
,
pp. 6-10
Persistent link: https://www.econbiz.de/10010489524
Saved in:
5
Helden im Callcenter
Mahler, Nicolas
;
Niemeyer, Gero
;
Fischer, Nils
- In:
Harvard-Business-Manager : das Wissen der Besten
36
(
2014
)
9
,
pp. 64-71
Persistent link: https://www.econbiz.de/10010392072
Saved in:
6
Den Kunden auf seiner Reise begleiten
Rawson, Alex
;
Duncan, Ewan
;
Jones, Conor
- In:
Harvard-Business-Manager : das Wissen der Besten
35
(
2013
)
11
,
pp. 48-60
Persistent link: https://www.econbiz.de/10010193189
Saved in:
7
Der gute Draht zum Kunden
Belz, Christian
;
Schagen, Alexander
- In:
Harvard-Business-Manager : das Wissen der Besten
35
(
2013
)
1
,
pp. 8-11
Persistent link: https://www.econbiz.de/10009679446
Saved in:
8
Die Helden vom "Taj"-Hotel
Deshpandé, Rohit
;
Raina, Anjali
- In:
Harvard-Business-Manager : das Wissen der Besten
34
(
2012
)
4
,
pp. 64-72
Persistent link: https://www.econbiz.de/10009514414
Saved in:
9
Zwei Wege, ein Ziel
Heracleous, Loizos
;
Wirtz, Jochen
- In:
Harvard-Business-Manager : das Wissen der Besten
32
(
2010
)
11
,
pp. 66-76
Persistent link: https://www.econbiz.de/10008668134
Saved in:
10
Rufen Sie einfach an!
Hsieh, Tony
- In:
Harvard-Business-Manager : das Wissen der Besten
32
(
2010
)
9
,
pp. 46-53
Persistent link: https://www.econbiz.de/10008648307
Saved in:
11
Was Kunden wirklich wollen
Dixon, Matthew
;
Freeman, Karen
;
Toman, Nicholas
- In:
Harvard-Business-Manager : das Wissen der Besten
32
(
2010
)
9
,
pp. 36-44
Persistent link: https://www.econbiz.de/10008648308
Saved in:
12
Was Kunden wichtig ist
Dougherty, Dave
;
Murthy, Ajay
- In:
Harvard-Business-Manager : das Wissen der Besten
31
(
2009
)
11
,
pp. 10-11
Persistent link: https://www.econbiz.de/10003889583
Saved in:
13
Kunden erfolgreich dirigieren
Schulten, Matthias Bernhard
;
Schögel, Marcus
; …
- In:
Harvard-Business-Manager : das Wissen der Besten
31
(
2009
)
9
,
pp. 50-56
Persistent link: https://www.econbiz.de/10003875744
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->