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Patienten
33
Patients
33
Gesundheitsversorgung
18
Health care
18
Dienstleistungsqualität
17
Service quality
17
Hospital
16
Krankenhaus
16
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15
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Health marketing quarterly
Working paper / National Bureau of Economic Research, Inc.
69
Health care management science
65
NBER working paper series
65
Health care management review : HCM review
57
The European journal of health economics : HEPAC ; health economics in prevention and care
46
Journal of health economics
42
NBER Working Paper
42
Journal of health organization and management
41
European journal of operational research : EJOR
33
Health economics
25
Health care management science : a new journal serving the international health care management community
23
Health economics review
22
SpringerLink / Bücher
22
International journal of pharmaceutical and healthcare marketing : IJPHM
18
International journal of production research
16
Production and operations management : an international journal of the Production and Operations Management Society
16
The TQM journal : the international review of organizational improvement
16
Manufacturing & service operations management : M & SOM
15
Omega : the international journal of management science
14
Production and operations management : the flagship research journal of the Production and Operations Management Society
14
International journal of consumer studies
13
International journal of public sector management : IJPSM
13
Krankenhausmanagement : Strategien, Konzepte, Methoden
13
Quality management journal : QMJ
13
Management science : journal of the Institute for Operations Research and the Management Sciences
12
Patientenorientierung im Krankenhaus
12
CHE research paper
11
Computers & operations research : and their applications to problems of world concern ; an international journal
11
Working paper
11
Discussion paper series / IZA
10
International journal of production economics
10
Patientenidentifikation und Prozessorientierung : wesentliche Elemente des vernetzten Krankenhauses und der integrierten Versorgung
10
Ruhr economic papers
10
Schriftenreihe Gesundheitsmanagement und Medizinökonomie
10
Beiträge zum Gesundheitsmanagement
9
International journal of pharmaceutical and healthcare marketing
9
International journal of quality and service sciences
9
Journal of Contemporary Issues in Business and Government
9
Journal of the Operational Research Society : OR
9
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ECONIS (ZBW)
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1
Patient consideration of local hospital, center of excellence, and medical tourism options for surgery
Yoo, Boonghee
;
Thelen, Shawn T.
;
Harrison, Kristina
- In:
Health marketing quarterly
40
(
2023
)
2
,
pp. 119-140
Persistent link: https://www.econbiz.de/10014295039
Saved in:
2
Demystifying hospital charges for hospital readmissions in 2017 in the United States for psychosis (DRG = 885)
Chinta, Ravi
;
Singh, Japjot
- In:
Health marketing quarterly
40
(
2023
)
2
,
pp. 174-189
Persistent link: https://www.econbiz.de/10014295131
Saved in:
3
A meta-analysis of the determinants of patient satisfaction and loyalty
Olesen, Karin
;
Bathula, Hanoku
- In:
Health marketing quarterly
39
(
2022
)
2
,
pp. 191-210
Persistent link: https://www.econbiz.de/10013357112
Saved in:
4
How to improve patient satisfaction behavioral compliance and hospital image through nurse caring : strategizing for healthcare during COVID-19
AlOmari, Firas
- In:
Health marketing quarterly
38
(
2021
)
2/3
,
pp. 52-69
Persistent link: https://www.econbiz.de/10012695233
Saved in:
5
Communicating bad news of COVID-19 : an empirical study of patients' preferences in India
Chhabra, Sakhhi
;
Girija, Smitha
- In:
Health marketing quarterly
38
(
2021
)
2/3
,
pp. 205-221
Persistent link: https://www.econbiz.de/10012695256
Saved in:
6
The mediating role of patient satisfaction in the effect of patient visit experiences on word-of-mouth intention
Akbolat, Mahmut
;
Sezer, Cemal
;
Ünal, Özgün
;
Amarat, …
- In:
Health marketing quarterly
38
(
2021
)
1
,
pp. 12-22
Persistent link: https://www.econbiz.de/10012607836
Saved in:
7
Social media : how hospital Facebook activity may influence patient satisfaction
Richter, Jason P.
;
Kazley, Abby Swanson
- In:
Health marketing quarterly
37
(
2020
)
1
,
pp. 1-9
Persistent link: https://www.econbiz.de/10012200165
Saved in:
8
Investigating healthcare brand communities : the impact of online hospital reviews
Church, E. Mitchell
;
Chakraborty, Subhajit
- In:
Health marketing quarterly
35
(
2018
)
2
,
pp. 120-133
Persistent link: https://www.econbiz.de/10011979329
Saved in:
9
The four Ps of patient experience : a new strategic framework informed by theory and practice
Kash, Bita A.
;
McKahan, Molly
;
Tomaszewski, Lesley
; …
- In:
Health marketing quarterly
35
(
2018
)
4
,
pp. 313-325
Persistent link: https://www.econbiz.de/10011979399
Saved in:
10
Visual elements in direct-to-consumer advertising : messages communicated to patients with arthritis
Willis, Erin
- In:
Health marketing quarterly
34
(
2017
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011686941
Saved in:
11
Patients' preferences for family medicine physicians' video biographies
Perrault, Evan K.
- In:
Health marketing quarterly
33
(
2016
)
4
,
pp. 342-352
Persistent link: https://www.econbiz.de/10011628493
Saved in:
12
Physicians, patients, and Facebook : could you? : would you? : should you?
Peluchette, Joy V.
;
Karl, Katherine A.
;
Coustasse, Alberto
- In:
Health marketing quarterly
33
(
2016
)
2
,
pp. 112-126
Persistent link: https://www.econbiz.de/10011517953
Saved in:
13
Does trust of patients in their physician predict loyalty to the health care insurer? : the Israeli case study
Gabay, Gillie
- In:
Health marketing quarterly
33
(
2016
)
2
,
pp. 149-162
Persistent link: https://www.econbiz.de/10011517969
Saved in:
14
Understanding the factors that influence patient satisfaction with ambulance services
Bogomolova, Svetlana
;
Tan, P. J.
;
Dunn, S. P.
; …
- In:
Health marketing quarterly
33
(
2016
)
2
,
pp. 163-180
Persistent link: https://www.econbiz.de/10011517975
Saved in:
15
Subjective quality information : effects of patient experience outcomes and display formats on evaluation and choice intentions
Dietrich, Martin
;
Renner, Simone
- In:
Health marketing quarterly
32
(
2015
)
3
,
pp. 234-249
Persistent link: https://www.econbiz.de/10011383939
Saved in:
16
Patient proactivity : behaviors, attitudes, and its relationship with satisfaction with the American health care delivery system
Fullerton, Sam
;
McCullough, Tammy
- In:
Health marketing quarterly
31
(
2014
)
1
,
pp. 78-96
Persistent link: https://www.econbiz.de/10010362775
Saved in:
17
Increasing patient satisfaction : a new model development
Otani, Koichiro
;
Deng, Yihao
;
Waterman, Brian
; …
- In:
Health marketing quarterly
31
(
2014
)
4
,
pp. 370-382
Persistent link: https://www.econbiz.de/10010472667
Saved in:
18
Attitudes and beliefs regarding direct-to-consumer advertising of pharmaceutical drugs : an exploratory comparison of physicians and pharmaceutical sales representatives
Schulz, Steven A.
;
Broekemier, Gregory M.
;
Burkink, Tim J.
- In:
Health marketing quarterly
31
(
2014
)
3
,
pp. 279-291
Persistent link: https://www.econbiz.de/10010489669
Saved in:
19
Patient satisfaction scores and their relationship to hospital website quality measures
Ford, Eric W.
;
Huerta, Timothy R.
;
Diana, Mark L.
; …
- In:
Health marketing quarterly
30
(
2013
)
4
,
pp. 334-348
Persistent link: https://www.econbiz.de/10010244736
Saved in:
20
Determinants of patient satisfaction with public hospital services
Ladhari, Riadh
;
Rigaux-Bricmont, Benny
- In:
Health marketing quarterly
30
(
2013
)
4
,
pp. 299-318
Persistent link: https://www.econbiz.de/10010244751
Saved in:
21
The impact of health-care service guarantees on consumer decision-making : an experimental investigation
Kennett-Hensel, Pamela A.
;
Min, Kyeong Sam
;
Totten, Jeff W.
- In:
Health marketing quarterly
29
(
2012
)
2
,
pp. 146-162
Persistent link: https://www.econbiz.de/10009572286
Saved in:
22
Patients' perceptions of physicians : a pilot study of the influence of prime-time fictional medical shows
Stinson, Mary Elizabeth
;
Heischmidt, Kenneth
- In:
Health marketing quarterly
29
(
2012
)
1
,
pp. 66-81
Persistent link: https://www.econbiz.de/10009549361
Saved in:
23
Patient satisfaction and organizational impact : a hierarchical linear modeling approach
Otani, Koichiro
;
Kim, B. Joon
;
Waterman, Brian
; …
- In:
Health marketing quarterly
29
(
2012
)
3
,
pp. 256-269
Persistent link: https://www.econbiz.de/10009657662
Saved in:
24
A descriptive analysis of nursing satisfaction : first-time versus non-first-time medical-surgical patients
Oetker-Black, Sharon
;
Petrochuk, Michael
- In:
Health marketing quarterly
29
(
2012
)
4
,
pp. 303-310
Persistent link: https://www.econbiz.de/10009714050
Saved in:
25
A sociocognitive approach to service quality and adherence amongst elderly patients : a pilot study
Snell, Lan
;
White, Lesley
- In:
Health marketing quarterly
28
(
2011
)
2
,
pp. 99-115
Persistent link: https://www.econbiz.de/10009241953
Saved in:
26
Physician switching after drug request refusal
Lee, Doohee
;
Begley, Charles E.
- In:
Health marketing quarterly
28
(
2011
)
4
,
pp. 304-316
Persistent link: https://www.econbiz.de/10009410500
Saved in:
27
Building long-term patient-physician relationships
Crutchfield, Tammy Neal
;
Morgan, Robert M.
- In:
Health marketing quarterly
27
(
2010/11
)
3
,
pp. 215-243
Persistent link: https://www.econbiz.de/10008669638
Saved in:
28
Visualizing desirable patient healthcare experiences
Liu, Sandra S.
;
Kim, Hyung T.
;
Chen, Jie
;
An, Lingling
- In:
Health marketing quarterly
27
(
2010/11
)
1
,
pp. 116-130
Persistent link: https://www.econbiz.de/10003957555
Saved in:
29
The path of patient loyalty and the role of doctor reputation
Torres, Eduardo
;
Vasquez-Parraga, Arturo Z.
;
Barra, …
- In:
Health marketing quarterly
26
(
2009/10
)
3
,
pp. 183-197
Persistent link: https://www.econbiz.de/10003906173
Saved in:
30
External recommendations versus internal satisfaction in health care : a case study in India
Henthorne, Tony L.
;
Salgaonkar, Pradeep
;
George, Babu P.
- In:
Health marketing quarterly
26
(
2009/10
)
3
,
pp. 241-250
Persistent link: https://www.econbiz.de/10003906214
Saved in:
31
Direct-to-consumer advertising skepticism and the use and perceived usefulness of prescription drug information sources
Delorme, Denise E.
;
Huh, Jisu
;
Reid, Leonard N.
- In:
Health marketing quarterly
26
(
2009/10
)
4
,
pp. 293-314
Persistent link: https://www.econbiz.de/10003933235
Saved in:
32
The impact of denying a direct-to-consumer advertised drug request on the patient/physician relationship
Blose, Julia E.
;
Mack, Rhonda W.
- In:
Health marketing quarterly
26
(
2009/10
)
4
,
pp. 315-332
Persistent link: https://www.econbiz.de/10003933246
Saved in:
33
An empirical analysis of consumers' attitudes toward physicians' advertising
Moser, H. R.
- In:
Health marketing quarterly
25
(
2007/08
)
3
,
pp. 270-288
Persistent link: https://www.econbiz.de/10003764732
Saved in:
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