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isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Qualitätsmanagement
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12
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12
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12
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performance measurement
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Kundenzufriedenheit
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Dahlgaard, Jens Jörn
4
Dahlgaard-Park, Su Mi
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Garengo, Patrizia
3
Biazzo, Stefano
2
Chen, Kuen-Suan
2
Elg, Mattias
2
He, Zhen
2
Idris, Fazli
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Kollberg, Beata
2
Kweh, Qian Long
2
Lu, Dawei
2
Peljhan, Darja
2
Tomaževič, Nina
2
Zhang, Min
2
Abdullah, Mokhtar
1
Ali, Khairul Anuar Mohd
1
Alolayyan, Main Naser Fady
1
Aramyan, Lusine H.
1
Arasli, Huseyin
1
Aristovnik, Aleksander
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Asllani, Arben
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Belvedere, Valeria
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Chan, Ya-hui
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of production research
158
The international journal of productivity and performance management : IJPPM
146
International journal of production economics
122
Public performance & management review
110
Benchmarking : an international journal ; BIJ
101
SpringerLink / Bücher
96
International journal of productivity and quality management : IJPQM
94
Journal of business research : JBR
90
The international journal of productivity and performance management
78
Omega : the international journal of management science
75
Measuring business excellence : the journal of organizational performance management
68
European journal of operational research : EJOR
62
International journal of hospitality management
57
International journal of quality & reliability management
55
Management accounting research
52
Journal of management accounting research : JMAR
51
International journal of business excellence
50
International journal of business performance management
49
Journal of business ethics : JOBE
49
Industrial marketing management : the international journal for industrial and high-tech firms
48
International journal of services and operations management
48
The service industries journal
48
Business process management journal
47
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
47
The journal of alternative investments
46
International journal of logistics systems and management
44
Journal of banking & finance
44
International public management journal
42
Public management review
42
International journal of project management : the journal of The International Project Management Association
41
Total quality management & business excellence
41
The journal of portfolio management : JPM
40
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
39
The accounting review : a publication of the American Accounting Association
39
Supply chain management : an international journal
38
Tourism management : research, policies, practice
37
Advances in management accounting : a research annual
36
Journal of accounting & organizational change
35
Management science : journal of the Institute for Operations Research and the Management Sciences
35
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1
Developing a performance management model for the implementation of TQM practices in public education centres
Mateos-Ronco, Alicia
;
Hernández Mezquida, José Manuel
- In:
Total quality management & business excellence : an …
29
(
2018
)
5
,
pp. 546-579
Persistent link: https://www.econbiz.de/10011854098
Saved in:
2
Testing the EFQM model as a framework to measure a company's procurement performance
Belvedere, Valeria
;
Grando, Alberto
;
Legenvre, Hervé
- In:
Total quality management & business excellence : an …
29
(
2018
)
6
,
pp. 633-651
Persistent link: https://www.econbiz.de/10011854122
Saved in:
3
A Quality Scorecard for the era of Industry 4.0
Shin, Wan Seon
;
Dahlgaard, Jens Jörn
;
Dahlgaard-Park, Su Mi
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 959-976
Persistent link: https://www.econbiz.de/10011918717
Saved in:
4
Developing an instrument to measure lean manufacturing maturity and its relationship with operational performance
Bento, Graziela dos Santos
;
Tontini, Gérson
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 977-995
Persistent link: https://www.econbiz.de/10011918735
Saved in:
5
Understanding the relationship between effectiveness and outcome indicators to improve quality in healthcare
Cinaroglu, Songul
;
Baser, Onur
- In:
Total quality management & business excellence : an …
29
(
2018
)
11
,
pp. 1294-1311
Persistent link: https://www.econbiz.de/10011918971
Saved in:
6
Measuring the impact of soft and hard quality practices on service innovation and organisational performance
Khan, Bilal Ahmad
;
Naeem, Hummayoun
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1402-1426
Persistent link: https://www.econbiz.de/10011919000
Saved in:
7
Developing a performance evaluation matrix to enhance the learner satisfaction of an e-learning system
Yu, Chun-Min
;
Chang, Huo-Tsan
;
Chen, Kuen-Suan
- In:
Total quality management & business excellence : an …
29
(
2018
)
7
,
pp. 727-745
Persistent link: https://www.econbiz.de/10011883962
Saved in:
8
Total quality management and performance management systems : team players or lonely riders?
Peljhan, Darja
;
Marc, Mojca
- In:
Total quality management & business excellence : an …
29
(
2018
)
8
,
pp. 920-940
Persistent link: https://www.econbiz.de/10011884027
Saved in:
9
Measuring service quality in telematics service : development and validation of multidimensional TeleServQ scale
He, Zhen
;
Yang, Xiaoxi
;
Wang, Weicheng
;
Zhang, Min
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1166-1182
Persistent link: https://www.econbiz.de/10011778137
Saved in:
10
Effects of contextual variables on quality and performance
Tarí, Juan José
;
Muhammad Madi Bin Abdullah
- In:
Total quality management & business excellence : an …
28
(
2017
)
1/2
,
pp. 190-204
Persistent link: https://www.econbiz.de/10011730262
Saved in:
11
Business excellence : the managerial and value-creation efficiencies of the insurance companies
Mohammad Nourani
;
Devadason, Evelyn
;
Kweh, Qian Long
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 879-896
Persistent link: https://www.econbiz.de/10011977063
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12
Impact of total quality services on financial performance : role of service profit chain
Jyoti, Jeevan
;
Kour, Sumeet
;
Sharma, Jyoti
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 897-929
Persistent link: https://www.econbiz.de/10011977067
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13
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
14
Dynamic network performance evaluation of general insurance companies: an insight into risk management committee structure
Kuo, Kuo-Cheng
;
Kweh, Qian Long
;
Ting, Irene Wei Kiong
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
5/6
,
pp. 542-558
Persistent link: https://www.econbiz.de/10011723717
Saved in:
15
Towards excellence in public administration : organisation theory-based performance management model
Tomaževič, Nina
;
Tekavčič, Metka
;
Peljhan, Darja
- In:
Total quality management & business excellence : an …
28
(
2017
)
5/6
,
pp. 578-599
Persistent link: https://www.econbiz.de/10011723733
Saved in:
16
Development and validation of a measurement instrument for assessing quality management practices in hospitals : an exploratory study
Xiong, Jingjing
;
He, Zhen
;
Ke, Ben
;
Zhang, Min
- In:
Total quality management & business excellence : an …
27
(
2016
)
5/6
,
pp. 465-478
Persistent link: https://www.econbiz.de/10011579814
Saved in:
17
Impact of quality management practices on quality performance and financial performance : evidence from Indian manufacturing companies
Parvadavardini, S.
;
Vivek, N.
;
Devadasan, S. R.
- In:
Total quality management & business excellence : an …
27
(
2016
)
5/6
,
pp. 507-530
Persistent link: https://www.econbiz.de/10011579838
Saved in:
18
High-performance work practices and organisational performance in small firms : the role of guanxi
Yen, Yu-Fang
;
Wang, Hsing-Kuo
;
Kao, William
- In:
Total quality management & business excellence : an …
27
(
2016
)
5/6
,
pp. 628-646
Persistent link: https://www.econbiz.de/10011580313
Saved in:
19
Implementing the balanced scorecard : its effect on the job environment
Calerón Molina, Miguel Ángel
;
Palacios Florencio, Beatriz
- In:
Total quality management & business excellence : an …
27
(
2016
)
1/2
,
pp. 81-96
Persistent link: https://www.econbiz.de/10011555093
Saved in:
20
Key performance indicators measurement in service business : a fuzzy VIKOR approach
Sofiyabadi, Javad
;
Kolahi, Bahare
;
Valmohammadi, Changiz
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 1028-1042
Persistent link: https://www.econbiz.de/10011687818
Saved in:
21
Learning to create value through the ‘balanced scorecard' model : an empirical study
Perramon, Jordi
;
Rocafort, Alfredo
;
Bagur-Femenías, …
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 1121-1139
Persistent link: https://www.econbiz.de/10011687859
Saved in:
22
A performance measurement framework for service-oriented marketing
Hauer, Georg
;
Kroll, Julia
;
Yen, David C.
;
Chen, Patrick S.
- In:
Total quality management & business excellence : an …
27
(
2016
)
11/12
,
pp. 1373-1395
Persistent link: https://www.econbiz.de/10011648457
Saved in:
23
TQM in public administration organisations : an application of data envelopment analysis in the police service
Tomaževič, Nina
;
Seljak, Janko
;
Aristovnik, Aleksander
- In:
Total quality management & business excellence : an …
27
(
2016
)
11/12
,
pp. 1396-1412
Persistent link: https://www.econbiz.de/10011648478
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24
Do quality costs still matter?
Raßfeld, Colin
;
Behmer, Falk
;
Dürlich, Marie
;
Jochem, …
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 1071-1082
Persistent link: https://www.econbiz.de/10011440804
Saved in:
25
Determining critical service quality from the view of performance influence
Wang, Kung-Jeng
;
Chang, Tsang-Chuan
;
Chen, Kuen-Suan
- In:
Total quality management & business excellence : an …
26
(
2015
)
3/4
,
pp. 368-384
Persistent link: https://www.econbiz.de/10011300174
Saved in:
26
Re-balancing the excellence frameworks with individualistic logic
Fan, Xuemei
;
Lu, Dawei
- In:
Total quality management & business excellence : an …
25
(
2014
)
5
,
pp. 478-493
Persistent link: https://www.econbiz.de/10010259272
Saved in:
27
A business process management capabilities perspective on organisation performance
Wong, Wai Peng
;
Tseng, Ming-lang
;
Tan, Kim Hua
- In:
Total quality management & business excellence : an …
25
(
2014
)
6
,
pp. 602-617
Persistent link: https://www.econbiz.de/10010336188
Saved in:
28
Special issue: Excellence models, TQM, and performance
Dahlgaard, Jens Jörn
(
contributor
)
-
2014
Persistent link: https://www.econbiz.de/10010336620
Saved in:
29
Towards an extended set of production line performance indicators
Vasiljevic, Dragan
;
Trukulja, Zorica
;
Danilovic, Milos
- In:
Total quality management & business excellence : an …
25
(
2014
)
6
,
pp. 618-634
Persistent link: https://www.econbiz.de/10010336632
Saved in:
30
Using work stress measurement to develop and implement a TQM programme : a case of counter clerks in Serbian Post
Dobrodolac, Momčilo
;
Marković, Dejan
; …
- In:
Total quality management & business excellence : an …
25
(
2014
)
11
,
pp. 1262-1279
Persistent link: https://www.econbiz.de/10010468799
Saved in:
31
Quality management and a balanced scorecard as supporting frameworks for a new management model and organisational change
Pimentel, Luís
;
Major, Maria João
- In:
Total quality management & business excellence : an …
25
(
2014
)
7
,
pp. 763-775
Persistent link: https://www.econbiz.de/10010393824
Saved in:
32
Refining the relationship between attribute performance and customer satisfaction in the Chinese hospitality industry
Zhang, Zili
;
Jiang, Minghui
;
Li, Xiangyang
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1364-1375
Persistent link: https://www.econbiz.de/10010208033
Saved in:
33
Effective implementation for introducing ISO/TS 16949 in semiconductor manufacturing industries
Pai, Fan-yun
;
Yeh, Tsu-ming
- In:
Total quality management & business excellence : an …
24
(
2013
)
4
,
pp. 462-478
Persistent link: https://www.econbiz.de/10009752071
Saved in:
34
Quality cost management support system : an effective tool for organisational performance improvement
Lari, Alireza
;
Asllani, Arben
- In:
Total quality management & business excellence : an …
24
(
2013
)
4
,
pp. 432-451
Persistent link: https://www.econbiz.de/10009752073
Saved in:
35
From ISO quality standards to an integrated management system : an implementation process in SME
Garengo, Patrizia
;
Biazzo, Stefano
- In:
Total quality management & business excellence : an …
24
(
2013
)
3
,
pp. 310-335
Persistent link: https://www.econbiz.de/10009752093
Saved in:
36
Evaluating organisational performance during crises : a multi-dimensional framework
Wang, Wei-tsong
- In:
Total quality management & business excellence : an …
23
(
2012
)
6
,
pp. 673-688
Persistent link: https://www.econbiz.de/10009572333
Saved in:
37
Towards business excellence in the hospitality industry : a case for 3-, 4-, and 5-star hotels in Iran
Arasli, Huseyin
- In:
Total quality management & business excellence : an …
23
(
2012
)
5
,
pp. 573-590
Persistent link: https://www.econbiz.de/10009572343
Saved in:
38
Value-based total performance excellence model : a conceptual framework for organisations
Abdullah, Mokhtar
;
Hamid, Mohd Rashid Ab
;
Mustafa, Zainol
; …
- In:
Total quality management & business excellence : an …
23
(
2012
)
5
,
pp. 557-572
Persistent link: https://www.econbiz.de/10009572344
Saved in:
39
A comprehensive view on research excellence
Khosravi, Ali
;
Chavan, Meena
- In:
Total quality management & business excellence : an …
23
(
2012
)
5
,
pp. 507-521
Persistent link: https://www.econbiz.de/10009572355
Saved in:
40
Beyond performance excellence : research insights from Baldrige recipient feedback
Evans, James R.
;
Ford, Matthew W.
;
Masterson, Suzanne S.
; …
- In:
Total quality management & business excellence : an …
23
(
2012
)
5
,
pp. 489-506
Persistent link: https://www.econbiz.de/10009572357
Saved in:
41
Special issue: Excellence models, TQM and performance
Dahlgaard, Jens Jörn
(
contributor
)
-
2012
Persistent link: https://www.econbiz.de/10009572364
Saved in:
42
Applying a revised SQPM in the Define Step of Six Sigma and a case study
Chen, K. S.
;
Chen, H. T.
;
Lin, C. L.
- In:
Total quality management & business excellence : an …
23
(
2012
)
3
,
pp. 309-324
Persistent link: https://www.econbiz.de/10009553694
Saved in:
43
Unveiling strategy in SMEs through balanced scorecard implementation : a circular methodology
Garengo, Patrizia
;
Biazzo, Stefano
- In:
Total quality management & business excellence : an …
23
(
2012
)
1
,
pp. 79-102
Persistent link: https://www.econbiz.de/10009509638
Saved in:
44
Contitions for reporting performance measurement
Elg, Mattias
;
Kollberg, Beata
- In:
Total quality management & business excellence : an …
23
(
2012
)
1
,
pp. 63-77
Persistent link: https://www.econbiz.de/10009509640
Saved in:
45
Special issue: The human dimension and organizational performance
Dahlgaard-Park, Su Mi
(
contributor
)
-
2012
Persistent link: https://www.econbiz.de/10009509656
Saved in:
46
Advance mathematical model to study and analyse the effects to total quality management (TQM) and operational flexibility on hospital performance
Alolayyan, Main Naser Fady
;
Ali, Khairul Anuar Mohd
; …
- In:
Total quality management & business excellence : an …
22
(
2011
)
12
,
pp. 1371-1393
Persistent link: https://www.econbiz.de/10009411409
Saved in:
47
Re-investigating business excellence : values, measures and a framework
Lu, Dawei
;
Betts, Alan
;
Croom, Simon
- In:
Total quality management & business excellence : an …
22
(
2011
)
12
,
pp. 1263-1276
Persistent link: https://www.econbiz.de/10009411438
Saved in:
48
Quality and lean health care : a system for assessing and improving the health of healthcare organisations
Dahlgaard, Jens Jörn
;
Pettersen, Jostein
; …
- In:
Total quality management & business excellence : an …
22
(
2011
)
6
,
pp. 673-689
Persistent link: https://www.econbiz.de/10009243130
Saved in:
49
Comparison between manufacturing companies that are ISO certified and those that are not certified using performance measurement model
Wu, Shwu-ing
;
Chen, Jui-ho
- In:
Total quality management & business excellence : an …
22
(
2011
)
8
,
pp. 869-890
Persistent link: https://www.econbiz.de/10009424193
Saved in:
50
Analysis of the use of ratios for process management and decision-making
Holmes, Donald S.
;
Mergen, A. Erhan
- In:
Total quality management & business excellence : an …
22
(
2011
)
7
,
pp. 787-794
Persistent link: https://www.econbiz.de/10009424229
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