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isPartOf:"International journal of quality and service sciences"
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Dienstleistungsqualität
5
Service quality
5
Public transport
4
Local public transport
3
Schweden
3
Sweden
3
Öffentlicher Nahverkehr
3
Öffentlicher Verkehr
3
Quality management
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Qualitätsmanagement
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Consumer behaviour
1
Contract
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Customer misbehaviour
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Customer satisfaction
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Digital goods
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Digitale Güter
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Italien
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Italy
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Konsumentenverhalten
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Kundenzufriedenheit
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Measurement
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Messung
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Public contract
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Public services
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Service system
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Technischer Fortschritt
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Technological change
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Transport industry
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Transportation
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Värmland
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English
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Rönnbäck, Åsa
2
A̐berg, Annika
1
Barabino, Bendetto
1
Camén, Carolina
1
Deiana, Eusebio
1
Edvardsson, Bo
1
Enquist, Bo
1
Eriksson, Henrik
1
Fellesson, Markus
1
Johansson, Elisabeth
1
Pareigis, Jörg
1
Salomonson, Nicklas
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Tilocca, Proto
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Witell, Lars
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International journal of quality and service sciences
Research in transportation economics
123
Discussion paper / International Transport Forum
36
IRB-Literaturauslese
35
Transportation research / E : an international journal
30
Competition and ownership in land passenger transport : selected papers from the 9th International Conference (Thredbo 9)
29
Internationales Verkehrswesen
29
Schriftenreihe der Deutschen Verkehrswissenschaftlichen Gesellschaft / B
29
Journal of transport economics and policy
28
Research in Transportation Economics
23
Schriftenreihe für Verkehr und Technik
23
International Transport Forum Discussion Papers
22
International journal of transport economics : IJTE
20
Regional science & urban economics
18
Transport Policy
18
Transport reviews : TR
18
Transport reviews : a transnational transdisciplinary journal
18
Transportation
18
Journal of urban economics
17
Transportation science : a journal of the Institute for Operations Research and the Management Sciences
17
Zeitschrift für Verkehrswissenschaft : ZfV
17
Unternehmenssteuerung und Controlling im ÖPNV : Instrumente und Praxisbeispiele
15
Discussion paper / Tinbergen Institute
14
Discussion paper
12
Transportation quarterly
12
Working papers in Transport Economics
12
Discussion paper series / IZA
11
Economics of transportation : the official journal of the International Transportation Economics Association
11
Kurs / Deutsche Verkehrswissenschaftliche Gesellschaft e.V., DVWG
11
Wirtschaft und Statistik : WISTA
11
Diskussionsbeiträge / Institut für Verkehrswissenschaft und Regionalpolitik
10
Networks and spatial economics : a journal of infrastructure modeling and computation
10
Öffentlicher Personennahverkehr : Herausforderungen und Chancen ; mit 4 Tabellen ; [Ergebnisse und Inhalte zweier Workshops, veranstaltet vom Institut für Mobilitätsforschung in Berlin 2005 und 2006]
10
CESifo working papers
9
European journal of operational research : EJOR
9
Journal of transport economics & policy : JTEP
9
NBER working paper series
9
Post-Print / HAL
9
Revue d'économie régionale & urbaine : RERU
9
Texto para discussão / Instituto de Pesquisa Econômica Aplicada
9
Working paper
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1
Troublesome travellers : the service system as a trigger of customer misbehaviour
Fellesson, Markus
;
Salomonson, Nicklas
;
A̐berg, Annika
- In:
International journal of quality and service sciences
5
(
2013
)
3
,
pp. 256-274
Persistent link: https://www.econbiz.de/10010127409
Saved in:
2
Using interventions to change the quality profile of an organisation
Johansson, Elisabeth
;
Witell, Lars
;
Rönnbäck, Åsa
- In:
International journal of quality and service sciences
5
(
2013
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10009754727
Saved in:
3
Measuring service quality in urban bus transport : a modified SERVQUAL approach
Barabino, Bendetto
;
Deiana, Eusebio
;
Tilocca, Proto
- In:
International journal of quality and service sciences
4
(
2012
)
3
,
pp. 238-252
Persistent link: https://www.econbiz.de/10009655254
Saved in:
4
A case study on quality management and digital innovation : relationship and learning aspects
Rönnbäck, Åsa
;
Eriksson, Henrik
- In:
International journal of quality and service sciences
4
(
2012
)
4
,
pp. 408-422
Persistent link: https://www.econbiz.de/10009691861
Saved in:
5
Exploring the role of the service environment in forming customer's service experience
Pareigis, Jörg
;
Edvardsson, Bo
;
Enquist, Bo
- In:
International journal of quality and service sciences
3
(
2011
)
1
,
pp. 110-124
Persistent link: https://www.econbiz.de/10009012257
Saved in:
6
Service quality on three management levels : a study of service quality in public tendering contracts
Camén, Carolina
- In:
International journal of quality and service sciences
2
(
2010
)
3
,
pp. 317-334
Persistent link: https://www.econbiz.de/10008758765
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