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Conant, Emily F.
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Understanding emotional reactions for negative services : the impact of efficacy beliefs and stage in process
Miller, Elizabeth Gelfand
;
Luce, Mary Frances
;
Kahn, …
- In:
Journal of service research : JSR
12
(
2009/10
)
1
,
pp. 87-99
Persistent link: https://www.econbiz.de/10003878848
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