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person:"Kraus, Florian"
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Reisevermittler
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Travel agency
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Kraus, Florian
Kirstges, Torsten
13
Freyer, Walter
10
Wieseke, Jan
10
Mundt, Jörn W.
9
Ku, Edward C. S.
8
Law, Chun Hung Roberts
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Ling, Liuyi
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Bagur-Femenías, Llorenç
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Vinod, B.
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Ha, Hong Youl
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Sülberg, Werner
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Ying, Zhichun Jenny
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Dörnberg, E.-Adrian von
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Journal of service research : JSR
2
Tourismus-Journal : Zeitschrift für tourismuswissenschaftliche Forschung und Praxis
1
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ECONIS (ZBW)
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On the role of empathy in customer-employee interactions
Wieseke, Jan
;
Geigenmüller, Anja
;
Kraus, Florian
- In:
Journal of service research : JSR
15
(
2012
)
3
,
pp. 316-331
Persistent link: https://www.econbiz.de/10009578288
Saved in:
2
How leaders’ motivation transfers to customer service representatives
Wieseke, Jan
;
Kraus, Florian
;
Alavi, Sascha H.
; …
- In:
Journal of service research : JSR
14
(
2011
)
2
,
pp. 214-233
Persistent link: https://www.econbiz.de/10009266739
Saved in:
3
Marktorientierung als Erfolgsfaktor in Dienstleistungsunternehmen : Anwendung und Erfolgswirkung der Marktorientierung im Tourismusbereich
Lingenfelder, Michael
;
Wieseke, Jan
;
Kraus, Florian
; …
- In:
Tourismus-Journal : Zeitschrift für …
8
(
2004
)
3
,
pp. 305-319
Persistent link: https://www.econbiz.de/10003357079
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