//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of production economics"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Reklamation"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beschwerdemanagement
8
Complaint management
8
Beziehungsmarketing
6
Relationship marketing
6
Consumer behaviour
3
Dienstleistungsqualität
3
Dienstleistungssektor
3
Konsumentenverhalten
3
Service industry
3
Service quality
3
Competition
2
Customer satisfaction
2
Customer service
2
Einzelhandel
2
Game theory
2
Kundenservice
2
Kundenzufriedenheit
2
Online retailing
2
Online-Handel
2
Retail trade
2
Spieltheorie
2
Buy-online
1
Capital income
1
Consumer complaints
1
Continuous improvement
1
Cross-channel product returns
1
Customer analysis
1
Customer returns
1
Customer returns strategy
1
Digital platform
1
Digitale Plattform
1
Distribution channel
1
Failure
1
Garantie
1
Internet marketing
1
Kapitaleinkommen
1
Kundenanalyse
1
Lieferkette
1
Managing customer returns
1
Mechanism design
1
more ...
less ...
Online availability
All
Undetermined
6
Type of publication
All
Article
8
Type of publication (narrower categories)
All
Article in journal
8
Aufsatz in Zeitschrift
8
Language
All
English
8
Author
All
Chen, Jing
2
Amorim, Marlene
1
Chen, Youhua
1
Cheng, T. C. E.
1
Demirag, Ozgun Caliskan
1
Huang, Lingchen
1
Huang, Liujia
1
Huang, Min
1
Huang, Zongsheng
1
Jin, Delong
1
Lee, Peter K. C.
1
Lei, Yongqin
1
Li, Dan
1
Melão, Nuno
1
Meng, Xiaoge
1
Reis, João
1
Shi, Kuiran
1
Sun, Miao
1
Tian, Ye
1
Tong, Tingting
1
Xiao, Tiaojun
1
Xing, Wan
1
Xu, Xun
1
Yan, Nina
1
Yan, Yufei
1
Yang, Danqin
1
Yang, Yefei
1
Zhao, Yingxue
1
more ...
less ...
Published in...
All
International journal of production economics
Journal of business research : JBR
70
International journal of hospitality management
55
Journal of retailing and consumer services
43
The journal of services marketing
43
Journal of hospitality marketing & management
31
Journal of service research : JSR
31
The service industries journal
27
Service business
22
International journal of contemporary hospitality management
20
Journal of the Academy of Marketing Science
20
Psychology & marketing
16
European journal of marketing : EJM
15
Journal of retailing
15
SpringerLink / Bücher
15
Journal of service management
14
Managing service quality : MSQ ; an international journal
14
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
13
Services marketing quarterly
13
Journal of air transport management
12
Journal of consumer behaviour : an international research review
12
Journal of marketing
12
Marketing letters : a journal of research in marketing
12
Ilmenauer Schriften zur Betriebswirtschaftslehre
11
Journal of service research
11
International journal of consumer studies
10
International journal of quality and service sciences
10
Journal of marketing management : MM
10
Journal of service theory and practice
9
Journal of service theory and practice : JSTP
9
Asia Pacific journal of marketing and logistics
8
Business horizons
8
Erfolgreiches Beschwerdemanagement : Wege zu Prozessverbesserungen und Kundenzufriedenheit
8
Journal of strategic marketing
8
Journal of travel and tourism marketing
8
Tourism management : research, policies, practice
8
Marketing intelligence & planning
7
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Cogent business & management
6
more ...
less ...
Source
All
ECONIS (ZBW)
8
Showing
1
-
8
of
8
Sort
Relevance
Date (newest first)
Date (oldest first)
1
The impact of online reviews in the presence of customer returns
Sun, Miao
;
Chen, Jing
;
Tian, Ye
;
Yan, Yufei
- In:
International journal of production economics
232
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012495550
Saved in:
2
Examining consumer complaints from an on-demand service platform
Yan, Nina
;
Xu, Xun
;
Tong, Tingting
;
Huang, Liujia
- In:
International journal of production economics
237
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012607202
Saved in:
3
Money-back guarantee in the presence of strategic customer behavior
Huang, Zongsheng
;
Huang, Lingchen
;
Zhao, Yingxue
;
Meng, …
- In:
International journal of production economics
239
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012648792
Saved in:
4
Managing customer returns strategy with the option of selling returned products
Xing, Wan
;
Li, Dan
;
Chen, Jing
;
Lei, Yongqin
- In:
International journal of production economics
230
(
2020
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012388481
Saved in:
5
Omnichannel retailers' return policy strategies in the presence of competition
Jin, Delong
;
Demirag, Ozgun Caliskan
;
Chen, Youhua
; …
- In:
International journal of production economics
225
(
2020
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012293898
Saved in:
6
Multichannel service failure and recovery in a O2O era : a qualitative multi-method research in the banking services industry
Reis, João
;
Amorim, Marlene
;
Melão, Nuno
- In:
International journal of production economics
215
(
2019
),
pp. 24-33
Persistent link: https://www.econbiz.de/10012036645
Saved in:
7
Operational improvement competence and service recovery performance : the moderating effects of role stress and job resources
Yang, Yefei
;
Lee, Peter K. C.
;
Cheng, T. C. E.
- In:
International journal of production economics
164
(
2015
),
pp. 134-145
Persistent link: https://www.econbiz.de/10011289813
Saved in:
8
Coordination of a supply chain with consumer return under demand uncertainty
Xiao, Tiaojun
;
Shi, Kuiran
;
Yang, Danqin
- In:
International journal of production economics
124
(
2010
)
1
,
pp. 171-180
Persistent link: https://www.econbiz.de/10003967012
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->