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Wan, Lisa C.
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The contrasting influences of incidental anger and fear on responses to a service failure
Su, Lei
;
Wan, Lisa C.
;
Wyer, Robert S.
- In:
Psychology & marketing
35
(
2018
)
9
,
pp. 666-675
Persistent link: https://www.econbiz.de/10011970127
Saved in:
2
Culture's impact on consumer complaining responses to embarrassing service failure
Wan, Lisa C.
- In:
Journal of business research : JBR
66
(
2013
)
3
,
pp. 298-305
Persistent link: https://www.econbiz.de/10009720308
Saved in:
3
Prior relationships and consumer responses to service failures : a cross-cultural study
Hui, Michael K.
;
Ho, Candy K. Y.
;
Wan, Lisa C.
- In:
Journal of international marketing
19
(
2011
)
1
,
pp. 59-81
Persistent link: https://www.econbiz.de/10008935327
Saved in:
4
The role of relationship norms in responses to service failures
Wan, Lisa C.
;
Hui, Michael K.
;
Wyer, Robert S.
- In:
Journal of consumer research : JCR ; an …
38
(
2011/12
)
2
,
pp. 260-277
Persistent link: https://www.econbiz.de/10009272192
Saved in:
5
Dual influences of moderating variables in the dissatisfaction process : theory and evidence
Chan, Haksin
;
Wan, Lisa C.
- In:
Journal of international consumer marketing
21
(
2009
)
2
,
pp. 125-135
Persistent link: https://www.econbiz.de/10003890758
Saved in:
6
Consumer responses to service failures : a resource preference model of cultural influences
Chan, Haksin
;
Wan, Lisa C.
- In:
Journal of international marketing
16
(
2008
)
1
,
pp. 72-97
Persistent link: https://www.econbiz.de/10003771400
Saved in:
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