//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
isPartOf:"Journal of travel and tourism marketing"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Reklamation"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beschwerdemanagement
8
Complaint management
8
Dienstleistungsqualität
6
Service quality
6
Beziehungsmarketing
5
Relationship marketing
5
Consumer behaviour
4
Customer satisfaction
4
Konsumentenverhalten
4
Kundenzufriedenheit
4
Air transport
2
Airline
2
Customer service
2
Fluggesellschaft
2
Gastronomie
2
Kundenservice
2
Luftverkehr
2
Restaurant industry
2
Tourism marketing
2
Tourismusmarketing
2
airline industry
2
controllability
2
recovery satisfaction
2
service failure
2
stability
2
AI marketing
1
Acculturation
1
Artificial intelligence
1
Asia Pacific
1
Asia pacific
1
Brand image
1
China
1
Chinese
1
Chinese (People)
1
Chinesen
1
Communication
1
Corporate reputation
1
Emerging economies
1
Firmenimage
1
Hotel industry
1
more ...
less ...
Online availability
All
Undetermined
4
Type of publication
All
Article
8
Type of publication (narrower categories)
All
Article in journal
8
Aufsatz in Zeitschrift
8
Language
All
English
8
Author
All
Chang, Dong-shang
1
Chen, Joseph S.
1
Chung, Jenq-hann
1
Guan, Dawei
1
Hsu, Cathy H. C.
1
Huang, Minxue
1
Hyun, Sunghyup Sean
1
Ishak Ismail
1
Khan, Mahmood A.
1
Kim, Jong-hyeong
1
Lee, Kyuho
1
Liu, Mengzhen
1
Lv, Linxiang
1
Marimuthu, Malliga
1
Matikiti, Rosemary
1
Mpinganjira, Mercy
1
Nikbin, Davoud
1
Roberts-Lombard, Mornay
1
Sparks, Beverley
1
Weber, Karin
1
Xiong, Wei
1
Yang, Kairui
1
more ...
less ...
Published in...
All
Journal of travel and tourism marketing
Journal of business research : JBR
70
International journal of hospitality management
55
Journal of retailing and consumer services
43
The journal of services marketing
43
Journal of hospitality marketing & management
31
Journal of service research : JSR
31
The service industries journal
27
Service business
22
International journal of contemporary hospitality management
20
Journal of the Academy of Marketing Science
20
Psychology & marketing
16
European journal of marketing : EJM
15
Journal of retailing
15
SpringerLink / Bücher
15
Journal of service management
14
Managing service quality : MSQ ; an international journal
14
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
13
Services marketing quarterly
13
Journal of air transport management
12
Journal of consumer behaviour : an international research review
12
Journal of marketing
12
Marketing letters : a journal of research in marketing
12
Ilmenauer Schriften zur Betriebswirtschaftslehre
11
Journal of service research
11
International journal of consumer studies
10
International journal of quality and service sciences
10
Journal of marketing management : MM
10
Journal of service theory and practice
9
Journal of service theory and practice : JSTP
9
Asia Pacific journal of marketing and logistics
8
Business horizons
8
Erfolgreiches Beschwerdemanagement : Wege zu Prozessverbesserungen und Kundenzufriedenheit
8
International journal of production economics
8
Journal of strategic marketing
8
Tourism management : research, policies, practice
8
Marketing intelligence & planning
7
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Cogent business & management
6
more ...
less ...
Source
All
ECONIS (ZBW)
8
Showing
1
-
8
of
8
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen
;
Xiong, Wei
- In:
Journal of travel and tourism marketing
40
(
2023
)
3
,
pp. 221-241
Persistent link: https://www.econbiz.de/10014369784
Saved in:
2
Apology or gratitude? : the effect of communication recovery strategies for service failures of AI devices
Lv, Linxiang
;
Huang, Minxue
;
Guan, Dawei
;
Yang, Kairui
- In:
Journal of travel and tourism marketing
39
(
2022
)
6
,
pp. 570-587
Persistent link: https://www.econbiz.de/10014234598
Saved in:
3
Customer attributions of service failure and its impact on commitment in the airline industry : an emerging market perspective
Matikiti, Rosemary
;
Roberts-Lombard, Mornay
; …
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 403-414
Persistent link: https://www.econbiz.de/10012179413
Saved in:
4
Same but different : Chinese-American and Mainland Chinese consumers’ perceptions of and behavior in a service failure situation
Weber, Karin
;
Hsu, Cathy H. C.
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
33
(
2016
)
4/6
,
pp. 471-496
Persistent link: https://www.econbiz.de/10011517125
Saved in:
5
Effects of stability and controllability attribution on service recovery evaluation in the context of the airline industry
Nikbin, Davoud
;
Marimuthu, Malliga
;
Hyun, Sunghyup Sean
; …
- In:
Journal of travel and tourism marketing
31
(
2014
)
7/8
,
pp. 817-834
Persistent link: https://www.econbiz.de/10010469250
Saved in:
6
Exploring the impacts of service guarantee strategy
Lee, Kyuho
;
Khan, Mahmood A.
- In:
Journal of travel and tourism marketing
29
(
2012
)
1/2
,
pp. 133-146
Persistent link: https://www.econbiz.de/10009537257
Saved in:
7
Risk evaluation of group package tour service failures that result in third-party complaints
Chang, Dong-shang
;
Chung, Jenq-hann
- In:
Journal of travel and tourism marketing
29
(
2012
)
7/8
,
pp. 817-834
Persistent link: https://www.econbiz.de/10009710991
Saved in:
8
The effects of situational and personal characteristics on consumer complaint behavior in restaurant services
Kim, Jong-hyeong
;
Chen, Joseph S.
- In:
Journal of travel and tourism marketing
27
(
2010
)
1
,
pp. 96-112
Persistent link: https://www.econbiz.de/10003963341
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->